Home Inn (Xi'an Bell Tower Railway Station) Reviews
Home Inn (Xi'an Bell Tower Railway Station)
1st Floor, International Trade Building, No. 165 Jiefang Road, Xincheng District, Xi'an, Shaanxi, ChinaView Hotel Details
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Home Inn (Xi'an Bell Tower Railway Station) Guest Reviews
4.7/5
Outstanding
568 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(568)
Positive reviews(551)
Reviews with photos/video(57)
Easy to get around(88)
Convenient location(71)
Friendly front desk staff(65)
Classy environment(62)
Awesome amenities(45)
Close to train station(33)
Many amenities(31)
Delicious breakfast(13)
Negative reviews(17)
queenfatima
Guestroom (2 Beds)
Stayed in Jan 2023
Travel with friends
124 review
5.0/5
Outstanding
Posted on Jan 28, 2023
Very nice room clean and soft bedding loved it
Joanceng
Superior Room (2 Beds)
Stayed in Sep 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Sep 25, 2024
The room is spacious, well-lit, hygienic and clean. The surrounding environment of the hotel is convenient for travel. It is close to the No. 1 and 4 Wulukou subway stations. It is very convenient to travel to various attractions and convenient to eat. It is very convenient to eat downstairs. I am very satisfied with the hotel breakfast and restaurant environment. The service attitude is good. When we checked out, we missed something and contacted me immediately. Since we had already rushed to the airport, we asked the waiter to help us deliver it to our home. They took care of it for us quickly and provided considerate service. Thank you very much. I highly recommend this hotel.
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Response from Property: Thank you very much for your detailed review and high praise. We are pleased to provide you with spacious and comfortable accommodation, convenient location and thoughtful and fast service experience. Your satisfaction is our driving force, and quick processing of lost items is also our responsibility. Thank you again for your affirmation. We look forward to having the opportunity to serve you again in the future. I wish you a happy life! ---GM.wu
Zhenshipingjia
Superior Room (2 Beds)
Stayed in Sep 2024
Business travelers
33 review
0.5/5
Posted on Sep 8, 2024
Selling dog meat with a sheep's head, using the Home Inn brand, but the actual supporting facilities are not as good as black hotels. At night, they secretly turn off the air conditioning compressor, which is shameless, which makes Wo so hot that he can't sleep all night. The boy wearing glasses at the front desk has empty eyes and complete sentences. It’s hard to express in words, and I don’t know if it’s for some reason. The electric fan that was sent was so dirty. I suggest that this kind of hotel close down as soon as possible, otherwise it will be a cancer for Xi’an cultural tourism. I hope more people will avoid stepping on it if I give it an honest review. pit!
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Response from Property: Dear guests: Hello! We are deeply sorry for the bad experience caused by the sudden failure of the air conditioner. We will continue to work hard to complete our facilities and equipment, improve our services, and provide every family member who is away from home with a warm and comfortable accommodation environment. ——GM.Wu
0831hygc
Superior Double Room
Stayed in Jul 2024
Travel with friends
13 review
5.0/5
Outstanding
Posted on Jul 13, 2024
It happened to be a day trip to Xi'an to transfer trains, so I chose the Home Inn near Xi'an Railway Station. The location is on the main road, not far from the city center by subway. It is about 400 meters away from Wulukou Station of Metro Line 1 and Line 4, and it only takes five or six minutes to walk. The room I chose was the Superior Queen Room, which was very comfortable and had large windows for ventilation. The hotel front desk staff had a very good attitude. Although there were many rooms on the entire floor, it was like a maze, but the overall environment was good. The price is acceptable at 272 a night.
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Response from Property: Dear guests: Hello! Thank you for your recognition of us. Every demand of our guests is the direction for which we sincerely strive. We will definitely work harder to create better service standards and look forward to our next trip where we can create more perfect services for you. I wish you a happy life and be happy every day! ——GM.Wu
Celine Fan
Superior Room (2 Beds)
Stayed in Apr 2024
Travel with friends
17 review
5.0/5
Outstanding
Posted on Apr 19, 2024
The location is very good. It is very close to the subway station and only a few hundred meters away from the Xi'an City Wall. It is very convenient to go anywhere.
The front desk service is kind and courteous. I will choose to stay here again when I come to Xi'an again.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your 5-point review! Every city always has a reason to miss you, every season has a scene that we can’t leave behind, and every hotel has its sweet and warm memories. I hope Home Inn will be the warmest and unique one in your memories. ! Come back often and wish me well! ——GM.Wu
Guest User
Superior Room (2 Beds)
Stayed in Jul 2024
Family
4 review
4.8/5
Amazing
Posted on Jul 14, 2024
Very good experience and good service
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for staying at Home Inn and sharing your stay experience with us. Your satisfaction is our motivation to move forward. We will continue to focus on the needs of each guest and provide sincere services. We also look forward to having more opportunities in the future to show you the high-quality services of Home Inn Xi'an Bell Tower Railway Station Wulukou Subway Station. welcome next time! I wish you a happy life! ——GM.Wu
Guest User
Superior Room (2 Beds)
Stayed in Apr 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Apr 6, 2024
The room is very good, clean and tidy, and the location is good. It is close to Wulukou subway station and has convenient transportation. Downstairs, there are special chain stores such as Weijia Liangpi and Laotongguan Roujiamo. There is a direct drinking machine in the lobby on the first floor. The hotel's Scented tea is delicious, and it really promotes sleep.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for staying at Home Inn and sharing your stay experience with us. Your satisfaction is our motivation to move forward. We will continue to focus on the needs of each guest and provide sincere services. We also look forward to having more opportunities in the future to show you the high-quality services of Home Inn Xi'an Bell Tower Railway Station Wulukou Subway Station. welcome next time! I wish you a happy life! ——GM.Wu
Guest User
Family Room
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 4, 2024
It's clean and tidy, and the service is warm and thoughtful. I stayed here for several days. It's cost-effective. I'm very satisfied. It's close to the scenic spot and the subway station, which is very convenient.
Original TextTranslated by Google
Response from Property: Thank you very much for your high praise. We are honored to provide you with a clean, comfortable and convenient accommodation experience. Your satisfaction is our motivation and we look forward to your visit again. We will continue to provide you with warm and thoughtful service.
Guest User
Guestroom (2 Beds)
Stayed in Aug 2024
Solo travelers
19 review
5.0/5
Outstanding
Posted on Sep 7, 2024
The room is very comfortable, clean and tidy, with complete facilities. The experience is great
Original TextTranslated by Google
Response from Property: Home-like, natural, comfortable and fresh living environment. We regard guests as family members and provide meticulous neighborhood services. It is a warm hotel. If your friends like it, recommend it to your relatives and friends to come to Home Inn to experience the most considerate service! ——GM.Wu
Guest User
Superior Double Room
Stayed in Jul 2024
Family
15 review
1.7/5
Posted on Aug 2, 2024
I almost never comment unless it's too bad.
1. The first room had a strong smell.
2. After changing rooms, it is understandable that the two rooms are far apart. After all, the rooms are tight, but the bedding in the second room is dirty and it is called the front desk.
3. The girl at the front desk was very enthusiastic. She brought the wrong quilt cover the first time, the wrong size the second time, and the bedding she changed for the third time was placed on the toilet and was not taken away.
4. The room type is very strange, it is the L-shaped one that cannot be sold. It seems that the one I ordered is not the worst. It has a window, but it is smaller than the bathroom window. Anyway, I am not satisfied.
5. There is almost no sound insulation on the street, making it impossible to sleep. Cars are honking before 6 o'clock. This is really intolerable.
I have been to 56 cities on business trips and stayed in various hotels. I have always liked Homeinns. This is the hotel with the worst experience.
Later, I booked the Hanting next door, but there was no parking space there, and parking seemed to cost 100 yuan a day.
Finally, I stayed at the ai Wuma Road store. It was the same price and the experience was much better. It's also close to the subway.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing to stay at our hotel! We are very sorry that this stay did not satisfy you. We will continue to work hard to provide you with a more comfortable and warm stay experience. Looking forward to your visit and patronage again! ——GM.Wu
Anonymous User
Superior Room (2 Beds)
Stayed in Feb 2024
Family
8 review
2.5/5
Posted on Feb 15, 2024
The price has doubled during the Chinese New Year, but the service has shrunk. The facilities and supplies are not complete, the dinner is average, the location is convenient for travel, and overall the price/performance ratio is not high.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing to stay at our hotel! We are very sorry that this stay did not satisfy you. We will improve upon your suggestions. We hope you will be 100% satisfied next time. We look forward to seeing you again! ——GM.Wu
Guest User
Double Room A
Stayed in Mar 2023
Family
8 review
2.2/5
Posted on Mar 30, 2023
This experience was very bad. The air conditioner could not heat the room. After calling the front desk, they told me to add an electric heater. Why can't you change a room for me when all the rooms are empty? Is it because I booked through Ctrip?
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for staying at our hotel and leaving this review. We sincerely apologize for not being satisfied during your stay at our hotel. We are full of uneasiness and apologies for not being perfect. I believe you will experience a different stay next time you check in. I wish you a happy life!