Hanting Premium Hotel (Xiamen SM Plaza Songbo) Guest Reviews
4.6/5
Very Good
764 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(764)
Positive reviews(735)
Reviews with photos/video(107)
Classy environment(91)
Friendly front desk staff(59)
Delicious breakfast(35)
Convenient parking(23)
Convenient public transportation(17)
Perfect for business trips(7)
Elevator was OK(7)
Close to train station(5)
Negative reviews(29)
Guest User
Guestroom (2 Beds)
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 3, 2024
Good location, many facilities and shops around the neighbourhood which is very convenient.
Guest User
Guestroom (2 Beds)
Stayed in Jan 2023
Family
1 review
4.0/5
Very Good
Posted on Jan 29, 2023
very good, breakfast ok.
room is clean. have two bottles of water
Shanchengxiaosheng2018
Double Room
Stayed in May 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on May 14, 2024
The experience was very good, clean and hygienic. Overall very comfortable, I will continue to book this hotel next time I go to Xiamen.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your praise. Your recognition is our driving force. We look forward to meeting you better and better next time! (≧∇≦)ノ
Guest User
Superior Double Room
Stayed in May 2024
Travel with friends
1 review
4.8/5
Amazing
Posted on May 13, 2024
The front desk lady has a very good attitude and the service is very thoughtful. It is convenient to travel and there are shared bicycles at the door
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Double Room
Stayed in Apr 2024
Couples
14 review
5.0/5
Outstanding
Posted on Apr 28, 2024
After the stay, the room was cleaned again, good review.
Original TextTranslated by Google
Response from Property: The hotel is adjacent to [May Day Square], [City Sports Center], [Cultural and Art Center], and is one kilometer away from Metro Line 1. The subway can directly reach Xiamen North Station, Zhongshan Road and Jimei District. The business district includes [SM City Plaza], [Yuexiang Center], [Panji Famous Products Center], [Mingfa Plaza], and [Robinson Plaza]. It integrates food, drink, entertainment and shopping. It has a superior geographical location and convenient transportation. The guest rooms are equipped with self-service washing machines and self-service dryers, so you don’t have to worry about clothes when you travel; every time you are satisfied and praise, Han Xiaoma is super happy in his heart~ Every time you make suggestions, we will improve again and again, and we will not stop creating the most comfortable living environment for you and more friends. Looking forward to meeting you again!
Guest User
Superior Double Room
Stayed in Feb 2024
Travel with friends
3 review
3.5/5
Posted on Feb 27, 2024
The location is very expensive. The front desk is 50 meters away from the building, and there is a parking lot with 15 parking spaces between them (come early, if you come late, you have to pay to go to the parking lot next door); the actual double bed room is much smaller than the picture, the bed is only one step away from the bathroom, and you can only open one 24-inch suitcase, and you can't open two, there is no place to put them; toiletries are given directly at the front desk when checking in, not prepared in the room; takeaways have to go downstairs to get them, and other Hanting hotels have robots to deliver them to the room; about cleaning, I don't know if there is only one auntie cleaning the room. I checked in at 4 o'clock that day and checked out of the whole floor. The room was still messy, and the slippers I had worn were lying in the aisle. .
The most puzzling thing is that I hung up the cleaning sign when I went out the next morning, and I came back at 2 o'clock in the afternoon and found that they didn't come to clean. I thought they didn't clean, so I took back the sign. As a result, I went out to eat at 5:30, and came back in the evening to find that the room was cleaned. I don't really understand your cleaning time and cleaning principles. It's very strange that guests can enter the room without hanging a cleaning sign.
The environment is quiet, and the window of the room you stay in looks out onto other people's neighborhoods; the guy at the front desk is also warm and polite, thumbs up. But there are few parking spaces, the room is very small, and cleaning is done without permission, so I can't give it 5 stars
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! Thank you for choosing to stay in our hotel and sharing your stay experience. The hotel parking lot has 22 free parking spaces. You can contact the front desk in advance before checking in to find out about the parking spaces. A small number of room types have a smaller area view due to the original layout of the hotel. The hotel is separated into two buildings, with the hotel parking in the middle, which makes it impossible for the hotel to use the robot normally. If you have any questions, you can contact our main desk for special treatment. During the Spring Festival, there was a shortage of staff in various departments, and the workload of the housekeeping sister increased greatly. In the case of rushing to get a room, the cleaning will be later for the extended stay. Thank you for your affirmation of our service. I am also very sorry that this stay did not bring you a good stay experience. We will strengthen the rectification work in the future. We sincerely look forward to your visit again. I wish you a happy life and all the best!
Guest User
Superior Double Room
Stayed in Feb 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 7, 2024
Facilities: Very good, new equipment
Sanitation: Clean and fresh
Environment: Very close to the Science and Technology Museum
Service: Very considerate
Original TextTranslated by Google
Response from Property: The hotel is adjacent to [May Day Square], [City Sports Center], [Cultural and Art Center], and is one kilometer away from Metro Line 1. The subway can directly reach Xiamen North Station, Zhongshan Road and Jimei District. The business district includes [SM City Plaza], [Yuexiang Center], [Panji Famous Products Center], [Mingfa Plaza], and [Robinson Plaza]. It integrates eating, drinking, playing and shopping. It has a superior geographical location. The guest rooms are equipped with self-service washing machines and self-service dryers, so you don’t have to worry about clothes when you travel; every time you are satisfied and praise, Han Xiaoma is super happy in his heart~ Every time you make suggestions, we will improve again and again, and we will not stop creating the most comfortable living environment for you and more friends. Looking forward to meeting you again!
Anonymous User
Double Room
Stayed in Feb 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 7, 2024
The room is clean, the room attendant is also enthusiastic, the parking lot is great, the facilities and equipment are very new, the laundry also has a laundry room for drying, which is very convenient, the breakfast is also quite rich, and the overall cost performance is super high
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Double Room
Stayed in Feb 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Feb 4, 2024
The hotel is conveniently located next to the bus station and a few minutes' walk from the May Day Square Cultural Center. It's great. The hotel rooms are not on the road, quiet and comfortable, and the facilities and equipment are also very new. There is also a self-service laundry room on the first floor, which is very friendly for those who need to change clothes. The overall cleanliness and hygiene, the service attitude is also very enthusiastic, and the cost performance is super high. I will stay again if I have the chance
Original TextTranslated by Google
Response from Property: The hotel is adjacent to [May Day Square], [City Sports Center], [Cultural and Art Center], and is one kilometer away from Metro Line 1. The subway can directly reach Xiamen North Station, Zhongshan Road and Jimei District. The business district includes [SM City Plaza], [Yuexiang Center], [Panji Famous Products Center], [Mingfa Plaza], and [Robinson Plaza]. It integrates eating, drinking, playing and shopping. It has a superior geographical location. The guest rooms are equipped with self-service washing machines and self-service dryers, so you don’t have to worry about clothes when you travel; every time you are satisfied and praise, Han Xiaoma is super happy in his heart~ Every time you make suggestions, we will improve again and again, and we will not stop creating the most comfortable living environment for you and more friends. Looking forward to meeting you again!
Anonymous User
Guestroom (2 Beds)
Stayed in May 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on May 5, 2024
Complete facilities, clean and sanitary
Original TextTranslated by Google
Response from Property: Hello! Thank you for staying with us and sharing your experience! We have always been adhering to the promise of "Love cleanliness, stay at Hanting", and do our best to create a comfortable environment for every friend who stays in our hotel. Let more friends know about our Hanting and recognize our Hanting. Thank you again for your support and affirmation. Looking forward to your next visit!!!
san1
Deluxe Double Room
Stayed in Jan 2024
Business travelers
7 review
3.7/5
Posted on Feb 13, 2024
The hotel is in a good location, but there is nothing to eat for breakfast. I saw other guests were about to quarrel with the hotel staff because of breakfast. However, there are many breakfast shops opposite the hotel. The tea bags have been opened and I dare not use them. The tea bags were not replaced the next day. The service is okay.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for staying at our hotel and sharing your experience. We will definitely make improvements to the issues you mentioned above. We are very sorry for the bad experience you have had and we sincerely look forward to seeing you again!
YY
Double Room
Stayed in Jan 2024
Family
4 review
5.0/5
Outstanding
Posted on Feb 1, 2024
The room and bathroom are small, but the bed and pillows are good, the sound insulation is good, the breakfast is not diverse, the waiter's attitude is very good, the bus station is next to it, and the subway is about 10 to 15 minutes' walk away. It is close to Wuyi Square, RT-Mart, and SM Plaza and Xianyue Mountain Park can be reached in 2 to 3 stops, and there are also snack bars nearby, which is very convenient.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Superior Double Room
Stayed in Jan 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jan 30, 2024
The hotel room is very big. The front desk service is very good. They know where to go and help with guides. The recommended food is very delicious.
Original TextTranslated by Google
Response from Property: Thank you for your love and recognition. Xiao Ma is very happy! It is our honor to provide you with a comfortable environment and quality service. Thank you for giving us the preferential treatment and your kindness. Xiao Ma looks forward to your visit again and wishes you a happy day!
Guest User
Deluxe Double Room
Stayed in May 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on May 11, 2024
Nice hotel, will stay next time
Original TextTranslated by Google
Response from Property: The hotel is adjacent to [May Day Square], [City Sports Center], [Cultural and Art Center], and is one kilometer away from Metro Line 1. The subway can directly reach Xiamen North Station, Zhongshan Road and Jimei District. The business district includes [SM City Plaza], [Yuexiang Center], [Panji Famous Products Center], [Mingfa Plaza], and [Robinson Plaza]. It integrates food, drink, entertainment and shopping. It has a superior geographical location and convenient transportation. The guest rooms are equipped with self-service washing machines and self-service dryers, so you don’t have to worry about clothes when you travel; every time you are satisfied and praise, Han Xiaoma is super happy in his heart~ Every time you make suggestions, we will improve again and again, and we will not stop creating the most comfortable living environment for you and more friends. Looking forward to meeting you again!
Guest User
Superior Double Room
Stayed in Jan 2024
Couples
4 review
4.5/5
Great
Posted on Jan 19, 2024
The environment is very good overall, and the service attitude of the ladies and brothers at the front desk is very good. There are two shortcomings. When we entered the first room, we found cigarette butts in the toilet, and the room smelled very strong, but after coordination, we were changed to a very good room. The second point is that the front desk and the room are a distance away, there is no food delivery robot, and you have to go to the first floor to pick up the takeaway by yourself, which is a bit inconvenient.
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you for your stay and comments! Your satisfaction is the driving force for our continuous progress and improvement. We will continue to work hard to improve the quality of our services, provide you with better services, and bring you a more comfortable stay experience! If you have any good comments or suggestions, please feel free to communicate with us and look forward to your visit again! I wish you a happy life! Thank you!