Guest User
January 13, 2024
Nice hotel and located close to the centre.
Despite the hotel's high potential, there were some critical issues:
- the first day we found some used underwear in the wardrobe and another day a wet rag on the bedside table;
- there was almost nothing left to eat at breakfast (there was still 30 minutes to go); we had to complain and from the next day things improved;
- the temperature in the room was not well adjustable;
- in the SPA at 9.00 pm we found no towels and the sauna and Turkish bath were not functioning well (the first had no internal light and the second did not heat up sufficiently).
Despite the complaints, the hotel manager did not think of giving us something to apologize in some way, but only tried to solve the problems (not always successfully).
Attention to detail and customer care to be reviewed!
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