To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.2
Service4.0
Cleanliness4.1
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All reviews(79)
Positive reviews(72)
Reviews with photos/video(31)
Awesome stay(25)
Perfect for kids(12)
Friendly staff(11)
Relaxing hot springs(10)
Offers pick-up/drop-offs(9)
Large rooms(9)
Loved the view(5)
Tasty dinner(4)
Negative reviews(7)
Anonymous User
Japanese Standard Room
Stayed in Nov 2024
Family
14 review
4.2/5
Very Good
Posted on Dec 18, 2024
Hotel with hot spring and others facilities like swimming pool and gym room. Room are big enough for 3-4 persons. Location a bit far from town if with car no issue at all. Hotel do provide bus but time limited till 6pm. All staffs could not speak English so communication was an issue if you request something.
Rinnah
Japanese Standard Room
Stayed in Dec 2024
Couples
1 review
4.5/5
Great
Posted on Jan 23, 2025
Everything you need and nearby ski resorts except getting here is abit hard
sakanadesu
Western-Style Twin Room
Stayed in Jan 2025
Solo travelers
14 review
2.7/5
Posted on Feb 23, 2025
The twin room is quite spacious. But I encountered the problem of insufficient cleanliness. There were still “some feminine things”left in the toilet room. Fortunately, it was packed in a sanitary bag.🙂
Then there were too many families and tourists staying there. I was worried about the hygiene of the large bathhouse and gave up on enjoying the hot spring facilities. I was disappointed to stay in.
Mee Chean
Japanese Standard Room
Stayed in Jan 2025
Family
5 review
3.7/5
Posted on Feb 13, 2025
Convenient hotel with snow playground just outside the hotel
But need improvement on cleanliness
Guest User
Japanese Standard Room
Stayed in Dec 2024
Family
4 review
4.0/5
Very Good
Posted on Feb 2, 2025
excellent ski resort with related facilities
rental shop just nearby with reasonable price
hot spring in public provided
buffet restaurant and a Japanese restaurant under the hotel
ski locker per room provided and 24 hours convenient store
however the room cleanliness maybe improved
Masri Imansyah
Japanese Standard Room
Stayed in Mar 2024
Couples
1 review
4.2/5
Very Good
Posted on Apr 28, 2024
The location is very good with the view and indulgent eyes, which makes me more comfortable is the provision of shuttle buses from Enchigo Yuzawa station to the hotel with a clear timetable. Just need to be given more time to check out until 11.00, considering the location is far from the city.
Martinajung
Western-Style Twin Room
Stayed in Jan 2024
Family
2 review
4.5/5
Great
Posted on Feb 20, 2024
The room is specious and great dinner and breakfast. I like to go again!!!!
Jackie
Japanese Standard Room
Stayed in Dec 2024
Family
6 review
5.0/5
Outstanding
Posted on Jan 30, 2025
Very good hotel
Nattapong
Japanese Standard Room
Stayed in Mar 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 4, 2024
One of Best of Hotel I has been in Japan.
Guest User
Japanese Standard Room
Stayed in Nov 2024
Family
8 review
5.0/5
Outstanding
Posted on Feb 17, 2025
Nice hotel
Yutian JZ
Japanese Standard Room
Stayed in Oct 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Dec 5, 2024
Great value
Guest User
Western-Style Twin Room
Stayed in Dec 2023
Family
5 review
4.0/5
Very Good
Posted on Jan 24, 2024
Good service
LiuJackal
Japanese Standard Room
Stayed in Feb 2025
Travel with friends
1 review
3.7/5
Posted on Mar 7, 2025
The hotel is located in a remote area, but it has its own small ski resort. The Zhongli Ski Resort is also within a 10-minute walk. The attitude and product quality of the ski equipment store across the street are really average. It is recommended that you go to the ski resort to rent better equipment. The hotel bathhouse is pretty good, both open-air and indoor. The food in the restaurant is great, especially the breakfast, highly recommended! This time I chose a tatami room. The facilities are relatively simple. There is a microwave for heating food. There are no other restaurants near the hotel, only convenience stores.
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Carol
Western-Style Twin Room
Stayed in Feb 2025
Travel with friends
1 review
3.2/5
Posted on Mar 3, 2025
The hotel room is spacious, although a bit old. The password lock design is very convenient. Both the main building and the annex have onsen, each with its own specialties. The buffet breakfast is average, you don't need to book a one night two meal package, the room only is better. It is worth mentioning that the front desk staff can speak Mandarin and English, very helpful. The self-service check-in system is also very user friendly.
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Yvonne❄️
Japanese Standard Room
Stayed in Jan 2025
Couples
3 review
4.2/5
Very Good
Posted on Feb 25, 2025
The hot springs are so comfortable after skiing, with many choices, and are open 24 hours a day ~ Very suitable for families ~ You can buy ski tickets by yourself, which is relatively cheap ~ No need to worry about being forced to drive when traveling by car ~ Will come again next time!