Guest User
February 10, 2025
We couldn't wait to return 'home' this year after unfortunately having to miss our ski holiday last year. As always, the hotel was fantastic. We stayed during a week when the hotel was fully booked, so we expected a busy week, but you'd never know - there was just a lovely, calm feeling - from check-in through to departure, we just relaxed the whole time. Our room was lovely, it is one of the smaller rooms in the front of the building, and the standard of room cleaning was fantastic - the room fairies were certainly the best. For us, the highlights of our week away are seeing the staff and Family Horl, enjoying the food and having a nice relax in the sauna - all three wishes came true! The only disappointment was that Sabine was poorly and away convalescing, but we kept in touch with her via social media and Werner and Anna, so although we missed seeing Sabine, we did manage to 'speak'. The staff throughout the hotel are great - too many to mention without leaving someone out, but as mentioned, the room fairies are top of their game, the restaurant staff are efficient, friendly and helpful - if it is possible, even during this busy week, they seemed even more efficient - we felt like VIP's but that's why we come here, the service is wonderful. We loved our time in the sauna, at the end of every day we relaxed in the Emotion spa, lovely and quiet and almost like having our own spa, with steam baths and saunas and an infrared cabin. We both agreed that somehow, despite the always high standards, the food this year was even better - we had lamb one night which was amazing, another night a thick tuna steak, cooked perfectly - the salad buffet is plentiful, the cheeses amazing, and the service always great - and as everyone knows, my treat is the breakfast - I cannot praise Erica enough, or the two omelette chefs (one was a young man who was as good as his mentor, who has been there for decades). We had a new table position this year, a change from our usual table but even nicer, with the same great views of the garden. We joined the ice curling evening, organised by Werner at the leisure Centre, always great fun, and we enjoyed seeing Walter again and having a Gluhwein on the welcome evening. A special thanks to the reception staff too, who really help and look after you, and of course Anna and Werner who are everywhere and the best hosts you could hope for. One final treat on departure day, or depression day as we call it, was seeing Josef again before we left - he is fantastic! We had a lovely send off from him, and we cannot wait to come back, to feel pampered, relaxed and happy! Thank you to the whole hotel, and we hope Sabine is taking it easy now that you are back home.