Hotel Butterfly

1. As mentioned above, the hotel made a lot of small moves when allocating rooms. I booked a classic balcony room several weeks in advance and arrived in the morning (the hotel showed that there were rooms available for booking on the same day), but I was given the first floor (the half-smiled expression of the front desk when I gave the room was not right), the light was very dim, and there was a construction site opposite. There is a platform outside the room, which has not been cleaned for a long time. The most outrageous thing is that this platform is connected to the public street. Not only the hotel staff, but anyone in Zermatt can walk directly to the door of the room.  2. The hotel itself is also renovating every day, and the noise is huge. 3. I booked two nights. I caught a cold in Interlaken on the first night and did not drive there. The hotel deducted the full amount. The second night was the above situation. 4. What's funny is that there are pictures and the truth, and the hotel can also deny all the above 123, and the tone is very tough. 5. Even when Ctrip customer service called, the hotel's attitude was quite bad. 6. Ctrip has dealt with it accordingly. This bad review is entirely directed at the hotel.