Galactic G-Luxe Hotel Reviews

Response from Property: Dear guests! Thank you very much for your positive reviews of our hotel. Your satisfaction is our greatest pursuit, we will continue to strive to provide you with quality service and comfortable accommodation experience. Thank you for your support and trust. We look forward to seeing you again!

Response from Property: 【🌸Free Parking at the Hotel】Dear Guest, Thank you so much for choosing to stay at our hotel. We are honored and encouraged by your recognition of our service. Providing every guest with a clean and comfortable accommodation environment and warm and thoughtful service is our duty and original aspiration. Your satisfaction is our greatest motivation. We look forward to your next visit and wish you a happy life and all the best!

Response from Property: Muchas gracias por su comentario positivo sobre nuestro hotel. Su satisfacción es nuestra mayor búsqueda. Seguimos trabajando para brindarle un servicio de calidad y una experiencia de alojamiento confortable. Gracias por su apoyo y confianza. ¡Esperamos su visita de nuevo!

Response from Property: Dear guest, hello! We are very grateful for your taking the time to share your stay experience. First of all, we sincerely appreciate your positive feedback on our warm hospitality. At the same time, we sincerely apologize for the smoke odor issue and the cleanliness of the room that you encountered during your stay. As a hotel that provides non-smoking rooms, we should indeed strictly enforce the no-smoking policy. However, it seems that there were lapses in management and air quality control, resulting in you still being bothered by the smoke odor even after changing rooms, and even affecting your health. This is a major mistake in our work. We will immediately conduct a comprehensive inspection and rectification of the non-smoking room area, enhance ventilation and deep cleaning to prevent similar situations from happening again. Regarding the carpet and other hygiene issues, we also feel very ashamed. Your feedback has drawn the attention of the management. We will arrange for a thorough cleaning of the carpet and strengthen the supervision and frequency of daily cleaning to ensure that every guest has a clean and comfortable living environment. We are very sorry that this stay did not meet your expectations. Once again, we sincerely apologize for this unpleasant experience. We also appreciate your tolerance and correction. We wish you a safe journey and a happy life.

Response from Property: Dear Guest,Thank you for choosing the Jia Laite Select Hotel in Zhangjiajie and for your valuable feedback. First of all, we sincerely apologize to you. Due to the recent peak in occupancy, we have indeed made many oversights in service details, which has led to a poor experience for you. We are very sorry. At the same time, we would like to explain to you that our hotel has always been marked as a four-star hotel on the platform and has never promoted itself as a "five-star" hotel. It is possible that user reviews on other platforms or your personal expectations have led to this misunderstanding. However, we are well aware that regardless of the star rating, the problems you encountered, such as the leaking shower, insufficient breakfast seating, and long elevator waiting times, are all our management failures. The relevant engineering and operation teams are already making urgent rectifications.Regarding the transportation issue you mentioned: All the scenic spots in Zhangjiajie are in mountainous areas and are somewhat distant from each other. The nearest scenic spot to our hotel is Tianmen Mountain, which is relatively convenient to reach. To go to Fenghuang Town, you can walk a few hundred meters from the hotel to the Zhangjiajie Central Bus Station (which is right next to the railway station you described), where there are direct buses to Fenghuang Town, with a journey of about 2 to 3 hours. Alternatively, you can go to Zhangjiajie West Railway Station to take a high-speed train (about 30 minutes to Fenghuang Town Station).We are deeply sorry for the various inconveniences caused by your stay. Thank you again for your patronage and wish you a safe journey.

Response from Property: 🌸酒店免費車庫停車場】尊敬的客人，您好!非常感謝您選擇入住我們酒店，您對我們服務的認可，我們倍感榮幸與鼓舞。為每一位客人提供乾淨舒適的住宿環境和熱情周到的服務，是我們的職責與初心。您的滿意是我們前進的最大動力。期待您的再次光臨，祝您生活愉快，萬事順意!

Response from Property: Dear guests! Thank you very much for your positive reviews of our hotel. Your satisfaction is our greatest pursuit, we will continue to strive to provide you with quality service and comfortable accommodation experience. Thank you for your support and trust. We look forward to seeing you again!

Response from Property: 【🌸Free Parking at the Hotel】Dear Guest, Thank you so much for choosing to stay at our hotel. We are honored and encouraged by your recognition of our service. Providing every guest with a clean and comfortable accommodation environment and warm and thoughtful service is our duty and original aspiration. Your satisfaction is our greatest motivation. We look forward to your next visit and wish you a happy life and all the best!

Response from Property: Dear guests, hello! Thank you for your review! Seeing your satisfaction and approval really moved us a lot. We will continue to provide high-quality service to every guest and strive to create a comfortable and warm stay experience for each of you. We also welcome your next visit at any time!

Response from Property: Dear Guest, Thank you for your stay at the Galette Hotel and your review, and we apologize for any dissatisfaction you may have during your stay. We are very sorry to bring you a bad experience, we will improve our quality as soon as possible to improve our shortcomings, with your criticism and correction, we can do better, look forward to your return.

Response from Property: [Enjoy complimentary freshly ground coffee] Dear guest, thank you for choosing us and for your support and patronage. Your satisfaction is the driving force behind the work of all our staff, and making every guest feel at home is our ultimate goal. We look forward to your next stay and wish you a pleasant stay!

Response from Property: [Enjoy complimentary freshly ground coffee] Dear guest, thank you for choosing us and for your support and patronage. Your satisfaction is the driving force behind the work of all our staff, and making every guest feel at home is our ultimate goal. We look forward to your next stay and wish you a pleasant stay!

Response from Property: [Free Garage Parking] Dear Guest, Thank you for your review. Your encouragement motivates us to improve. A comfortable stay is every traveler's expectation, and it's the ultimate goal of hotel service. We will continue to strive to make your trip perfect. We look forward to seeing you again! Best wishes!

Response from Property: [🌸Enjoy complimentary freshly ground coffee] Dear guest, thank you for choosing us and for your support and patronage. Your satisfaction is the driving force behind the work of all our staff, and making every guest feel at home is our ultimate goal. We look forward to your next stay and wish you a pleasant stay!