Molin Hotel Resort Zhuhai Jinwan Reviews

Response from Property: Dear distinguished guest, thank you for staying in our hotel! Thank you for your good comments! Your support is the source of our continuous improvement. We will continue to work hard and look forward to serving you again! The hotel has always been sincere, diverse and luxurious, preparing comfortable room layout, beautiful environment, various delicious afternoon tea, interesting ice and snow activities, professional conference facilities, special food halls, charming infinity pools and complete fitness equipment for you.

Response from Property: Dear guest, thank you very much for your sincere praise of our hotel! Your praise makes us very proud. We have been committed to providing excellent service and comfortable accommodation experience, and your satisfaction is our greatest motivation. We are very proud of your compliments on the cleanliness and decor of the room. We pay attention to details and strive to provide each guest with a warm and comfortable living environment. We look forward to your next stay at Zhuhai Maolin Golden Bay Hotel!

Response from Property: It seems that you had a pleasant stay at this family-friendly hotel. It's great that Ms. Deng, Ting at the front desk offered excellent service and detailed explanations about the hotel's facilities.The suggestions you provided are quite sensible. A depth signage by the swimming pool would enhance safety, and more beach chairs would add to the comfort and convenience of guests. Hopefully, the hotel management will take these suggestions into consideration and make the necessary improvements to further enhance the guest experience.

Response from Property: It's wonderful to hear that you had such an amazing experience at the hotel! It seems like the location, facilities, and cleanliness all contributed to making your stay memorable. We look forward to welcoming you back again soon.

Response from Property: Dear guests, we are very sorry for the unpleasantness you encountered during your breakfast in the western restaurant. First of all, for the problem of food supply is not timely, we will immediately rectify, increase staff to ensure timely replenishment of food, no matter how many guests, to ensure sufficient supply of buffet. Regarding the use of cups, this is indeed our service negligence, we will strengthen the management to ensure adequate reserves of such items.The number of guests and turns mentioned by the manager can‘t’ be an excuse for our poor service. You, as a customer, are only concerned about the experience of the moment, and we did not do a good job, which is our mistake.Senior management has been aware of these operational efficiency and service issues, and we will comprehensively review and improve all aspects to improve the overall service level. Again, I apologize and hope you can give us a chance to improve and don't completely negate our hotel because of this experience. We will try our best to make you happy and look forward to your coming back to experience our changes.