Palm Spring Hotel

Palm Spring Hotel Reviews

Palm Spring Hotel

No. 222 Qiaoguang Road, Xiangzhou District, Zhuhai, Guangdong, 519000, ChinaView Hotel Details
Palm Spring Hotel
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Palm Spring Hotel Guest Reviews

4.4/5
2298 review
Verified reviews
Location4.4
Amenities4.3
Service4.4
Cleanliness4.4
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All reviews(2298)
Positive reviews(2237)
Reviews with photos/video(631)
Offers pick-up/drop-offs(154)
Friendly front desk staff(134)
Tasty food(68)
Near shopping area(54)
Nice bathtub(32)
Stayed multiple times(28)
Delicious buffet(14)
Children's amenities available(11)
Negative reviews(61)
MAY CHI
Superior 2-bed Room
Stayed in Aug 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Aug 18, 2024
Hotel location in convenient and better than our expectations. With the free spa, it is even better.
Response from Property: Dear guest, we are honored to hear that your stay has been an excellent experience. As you said, the hotel is located in the bustling center of Gongbei Port in Zhuhai, within walking distance to Gongbei Port and Guangzhou Zhuhai Metro Zhuhai Station. Staying in the room, you can use your room card for free to work out in the gym and enjoy a spa treatment worth 109 yuan (including dry and wet steaming, bathing, and some fruit drinks). The hotel also provides free shuttle service to Gongbei Port. We believe that Palm Springs is the best choice for your travel, vacation, business and leisure. We also look forward to your visit again. Wishing you a happy life!
Brooklyn W E
Special Room
Stayed in Aug 2024
Couples
7 review
4.0/5
Very Good
Posted on Aug 18, 2024
The service is soso but the room is great. The lobby has strong cigarette smell
Response from Property: Dear valued guest, hello! Thank you for your stay and review. There are no smoking signs in all areas of the hotel, and any smokers will be fined. We will also strengthen the supervision and improvement of this aspect of work. We look forward to your new experience during your next stay and wish you a happy life!
Guest User
Guestroom (Double Bed)
Stayed in May 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 18, 2024
Goodgoodgoodgoodgoodgood Goodgoodgoodgoodgoodgood Goodgoodgoodgoodgoodgood
Chenperrine
Guestroom (Double Bed)
Stayed in Apr 2024
Family
5 review
5.0/5
Outstanding
Posted on Apr 11, 2024
We travel with 20 family members , all we love this hotel so much. Super cosy and super good service. Especially their staff Ms 谢秋风, thank you for your help and all the services. They also have pick up services. We love this service so much.
wen Jia boa
Special Room
Stayed in Sep 2024
Family
2 review
4.2/5
Very Good
Posted on Sep 12, 2024
It is a great choice for family lodging. Great service and great room. Too bad I overpaid the room, when other booking choices are available. No free breakfast, ***. And the free spa isn't so free, I used and walked away with flattened wallet. Damn, better to stay in the room to enjoy the free dated movies.
Response from Property: Dear valued guest, hello! Thank you for giving us a positive review despite your busy schedule. This time you are staying in a selected discounted room at the hotel, with a 2.4-meter king size bed, a separate wet and dry bathroom, and a unique circular bathtub, providing ample space. Hotel port style management, emphasizing service quality, providing you with high-quality service is what we should do! Staying in the room at the same time allows you to use the gym for free with your room card, as well as enjoy a spa treatment worth 109 yuan (including dry and wet steaming, soaking, and some fruit drinks). If you choose a massage option, an additional fee will be charged. There is a price list in the lobby, and staying in the room at the same time will give you 2 massage vouchers that can be deducted. Staying at Brown Spring can enjoy a great value for money. We welcome you to visit again! Wishing you a smooth life!
SIU HO
Guestroom (Double Bed)
Stayed in Sep 2024
Solo travelers
2 review
1.0/5
Posted on Sep 13, 2024
To whom it may concern, I recently stayed at Zhuhai Palm Spring Hotel on September 10 and 11, and I wanted to share my experience regarding the service I encountered, particularly in the sauna area. During my visit, I asked the staff to assist me in drying my workout cloths. Unfortunately, their response was not only unhelpful but also quite rude. They insisted that I wear my wet clothes, leaving me uncomfortable for the two-hour bus ride back to Hong Kong. This level of service is unacceptable, and it significantly impacted my stay. Based on this experience, I cannot recommend your hotel to others. Thank you for taking the time to consider my feedback.
Val Chan
Guestroom (Double Bed)
Stayed in Oct 2023
Couples
9 review
2.5/5
Posted on Nov 2, 2023
Google gave the wrong direction and we spent more than an hour walking from Gongbei looking for the hotel. Didnt get to enjoy any of the hotel facilities, was told to go to 2nd level at the Spa building for free fruits. However need to change to their robe, wasnt convince to do it. When asking direction from the reception, the staffs were not quite friendly.
Response from Property: Dear distinguished guest, hello! Thank you for choosing Zhuhai Palm Spring Hotel and taking the time to make your suggestion. We are deeply sorry for your unpleasant experience. There are two buildings in the hotel. One is the guest room and restaurant, and the other is the spa. Guests staying in the hotel can enjoy free sanitizer items and fruit drinks, and they need to wear special spa clothing to provide you with services. We apologize for any inconvenience caused to you. We will report the relevant service issues you have raised to our superiors in a timely manner and provide very detailed training again. wish you a happy life! Happy family!
Pei Ling
Guestroom (Double Bed)
Stayed in Oct 2023
Family
3 review
3.2/5
Posted on Oct 30, 2023
Can't call the phone like for hotel pick up from port. The hotel restaurant food is fantastic.
Response from Property: Dear distinguished guest, hello! Thank you for your support of Palm Spring. The hotel is built according to five-star standards. It is the only comprehensive resort hotel in Zhuhai that features a stand-alone green health spa and perfectly integrates food, accommodation and transportation. The hotel has large-scale catering facilities, authentic port Style morning tea adds an unexpected delicious treat to your trip. Welcome to visit us again! wish you a happy life!
Guest User
Superior 2-bed Room
Stayed in Mar 2024
Travel with friends
4 review
4.5/5
Great
Posted on Mar 12, 2024
This hotel I have stayed before but many years ago. There're a few changes especially the rooms, restaurant and the restaurants available just outside of the hotel which is very good. The restaurant cater to provide more for locals or Chinese customers. Ther should be more English wordings to direct those who can't read Chinese. But the hotel do provide transport to the borders or train stations whish is very convenient. Will stay again should I come back to Zhuhai.
Response from Property: Dear distinguished guests, hello! Thank you for coming to Palm Springs Hotel again. The hotel is located in the center of the bustling Gongbei Port in Zhuhai, which can reach Gongbei Port and Zhuhai Station of Guangzhou-Zhuhai Urban Rail Transit. At the same time, the hotel can also provide shuttle bus service to Gongbei Port free of charge. I believe Palm Springs is the best choice for your vacation, business and leisure. At the same time, I look forward to your visit again. I wish you a happy life!
Gloria lai
Guestroom (Double Bed)
Stayed in Oct 2023
Family
22 review
4.0/5
Very Good
Posted on Oct 15, 2023
The staff is nice and helpful. The facilities are good, very enjoyable.
Response from Property: [Hong Kong Style Management] Dear distinguished guest, hello! Welcome to Zhuhai Palm Spring Spa Hotel, thank you for your review. Based on kindness and treating guests with sincerity, thank you for your affirmation of our cordial and thoughtful service. All hotel staff infect every guest with professional service and sincere care, reflecting the unique advantages of Palm Springs' true hospitality. We look forward to seeing you again and wish you a happy life!
Guest User
Superior 2-bed Room
Stayed in Feb 2024
Family
3 review
4.2/5
Very Good
Posted on Apr 26, 2024
the room was great, the staff some are friendly some are not, very good location lots of restaurants to choose very convenient definitely recommendable to everyone 😊🥰
Response from Property: Dear distinguished guests, hello! Thank you for your stay and feedback. The hotel is located in the center of the bustling Gongbei Port in Zhuhai, and it is easy to reach Gongbei Port and Guangzhou-Zhuhai Railway Station. The side door of the hotel is Xiawan Nightingale Food Street, which is home to more than 1,000 food stores from all over the world. More one-stop experience of eating, living and traveling is in Palm Springs Spa Hotel. Welcome to visit again and wish you a happy life!
Carywai
Guestroom (Double Bed)
Stayed in Apr 2024
Couples
62 review
4.5/5
Great
Posted on Apr 12, 2024
Very nice hotel Have all facilities Restaurants Spa and near 拱北口岸
Yashangdebafei
Superior 2-bed Room
Stayed in Dec 2023
Couples
2 review
4.0/5
Very Good
Posted on Dec 31, 2023
Facility is good. Quite convenience. The room is nice and big. Had a big bath tub, spent a nice night here.
Guest User
Guestroom (Double Bed)
Stayed in Mar 2024
Travel with friends
5 review
2.7/5
Posted on Mar 18, 2024
ROOM CLEANESS NOT GOOD SHOWER PRESSURE BAD RECEPTION VERY GOOD LOCATION GOOD
Response from Property: Dear guests, hello! Please accept the most sincere greetings from Palm Springs Hotel. We are deeply sorry for the situation you encountered during your stay in the hotel. In view of the problems encountered during your stay in the hotel, we will further upgrade and update the hotel facilities and equipment and strengthen the health supervision. I hope you will have a brand-new experience when you stay next time. Welcome to visit again!
BILTON SAM
Superior 2-bed Room
Stayed in Dec 2023
Family
8 review
4.7/5
Amazing
Posted on Dec 9, 2023
Very good front office services, housekeeping IA attentive. Overall, it was a great hotel with a beautiful spa.