Sorell Hotel Seefeld

I stayed at this hotel for 4 nights with my family. We took 3 rooms, all of the same category. At the end of 2 days we realised that our room was smaller than the other two rooms, did not have a sofa or a balcony. When we had paid for the same category, we should have got the same rooms. The housekeeping team was very inefficient. They did not clean the toilet in the parents room and did not replace the towels as well. Even after bringing it to their notice, they just gave the towels and went away. They also didn't replenish the tea bags, we had to ask every time. They gave 2 bottles of water on the first day and did not replenish. When we were paying the same tariff on all 4 days, then why wasn't the water replenished? The breakfast spread was minimal. They didn't have the option of omelette or pancakes which has been a standard at other places we have stayed. The staff however at breakfast time was very helpful. The hotel was close to the metro stops which was the only saving grace.

We had a room on the 6th floor for 3. Room was spacious and tastefully furnished. 6th floor is the attic so sloped ceiling which was not a problem at all. The room had two TVs (not smart TVs). Clean with clean towels and bedsheet. Corners in the room were dusty. One lift and only to the 5th floor so you have to walk one floor. The breakfast was a disappointment. Although we managed to eat, a lot of the bowls were near empty, missing bowls and glasses. There isn’t enough of breakfast staff so expect hectic breakfast. Coffee from a machine. The reception staff in the late hours of the day is gone and seems to be replaced by porters with very limited customer services experience. I suggest you try to arrive during the day. Parking facilities in the underground parking or at the back of the hotel. Unfortunately the hotel doesn’t let you know where there’s a car space so check before you drive down to the underground parking as it is nearly impossible to get out when the car park is full.

We ended up staying here unexpectedly a few weeks ago after an unfortunate circumstance at a different Zurich Sorrell. Happily, we were in good hands and the room was extremely large and included a balcony. Seefeld is not in the center - and yet it is blocks away. Trams 2 and 4 or a five minute walk bring you to Stadelhofen. The staff was lovely and let us leave our luggage anticipating we could probably check in a tad early as they cleaned the room. Coffee is in the room and the breakfast provided had many offerings. The waitstaff were sweet and happy. We had room 507 which I recommend for being on the top floor. It has air conditioning which is nice in Zurich when it’s hot. The bed was comfortable and the pillows are fabulous. I would have liked hair conditioner. It’s a good value and a great location. If you read my other Sorrell hotel review you will see how I ended up in Seefeld. Disregard the reply from the manager. It’s in bad faith and he did not find us a room. We had the first night booked weeks before. What happened is we made a second booking (all through a travel agent) and it was a mix up on room size). Interesting the response blames the guest (again!) but happily this Sorrell does not seem to be connected except in name so perhaps it’s a franchise. In fact, the manager we encountered at Sorrell St Peter counseled us not to stay in seefeld at the Sorrell. We were glad we paid no attention.