Very satisfied with this hotel. Room is clean and very large. Also got to enjoy the gym in level 1. The breakfast they serve has a lot of variety and is delicious. Staff are very friendly. Will book again the next time I visit Batam.
Overall is really a beautiful plc to rest and get away from the busy city life. I would like to suggest more drinking water provided to guests (either provide a water dispenser or additional water given). Per room per day is only given 2 small bottles of mineral water. Believe me, in our climate it is really insufficient. I felt so dehydrated. The drinks I can order from the restaurant are sweetened drinks. So that was really a drawback for me. They have a shop but they do not sell any mineral water.
Breakfast is quite sad too.. I was expecting a bit more options for this location since it is secluded frm other eateries. Room service food was much better than the breakfast provided so I'm not sure why such a big difference in quality and taste.
Communications in the hotel can be better too. I had informed reception 4 hours before check out for use of a buggy as our unit is very far. Nobody came for us. They called to remind us to check out and I told them yes, we are waiting for the buggy we requested. Subsequently I had to call another 3 times before someone came and the person was also very rude.
There is a nightclub right beside the hotel to my amazement. Other than this, there's swimming pool, gym and restaurants in the hotel. Rooms are rather old so don't expect it to be in tip top condition, oh and there was small croach crawling out of the toilet loll👀 but interesting outer view nonetheless
Always a pleasure to return to Favehotel. This time I came with my family and took 4 rooms. Love the spacious room and it is the main reason why I kept returning to Favehotel. Rooms are clean and well maintained. Bedsheets and towels are always crisps and fluffy. Room water pressure is very good. If water drainage at the sink and shower could be work on then the rooms are perfect
Ferdi @reception was excellent in arranging our 4 rooms in a row including a set of connecting rooms. This help me tremendously in assisting my elderly family members.
Another reason i chose the Favehotel is the surrounding compound. The streets and pavements are well developed and clean. Great for elderly individuals whom otherwise may trip over debris due to uneven terrain once you step outside the hotel like most other hotels in Batam
Thamrin City development are the best! Hope they continue to maintain the cleanliness and in doing so attracts more to stay in this premise!
The hotel is okay overall, but some spots were dirty.
The air conditioner wasn't cold at all—I set it to 16 but felt nothing. There was also leakage, so be careful not to place your things under the aircon.
Not terrible-you get what you pay for. They do provide a toothbrush, but if you have braces, I recommend bringing your own (ifykyk).
In the app it says there's luggage storage, but actually there isn't. Before coming, I tried calling the hotel-first time they picked up, said something, and hung up. Second time, they just picked up and hung up again. When I arrived and asked about luggage storage, they told me to leave my bag in an open area unattended. I couldn't risk that, so l had to check in early and pay an extra 100k.
If you plan to stay more than one night, don't leave valuables in the room-housekeeping comes in to tidy up while you're out.
Most important: If you're a light sleeper, I don't recommend this hotel. There's a live band nearby until lam, and in the morning around 7-8am, housekeeping starts working-you can hear their voices very clearly
Room 706
I wanted to share that despite this is a really old hotel you can tell that they trying to make little improvements for example I noticed that the curtains are new. I believed the all of the staffs are well trained - bellboy, recept. waitresses and even housekeeping staffs keep smiling at you welcoming you and always helpful really thumbs up. I observed also every detail they have done to keep every corner of the hotel clean and tidy .
Restaurant food is also delicious. Despite limited choice of food, the food taste really not bad. I like it that they keep their pastries in the warmer to keep it fresh,
Again despite the smaller size room, it’s so nice to have a side table and chair to have our meals, dressing table and chair, a place for baggage, so many hangers a pair of slippers, fridge also working. All that we need for a short stat really thoughtful of them. I also find the pillows and bed very good and I slept very well . Hotel is unblocked so the feelings is good. Sound prove also ok. Doorway is also very bright. Just 5 mins walk to grand Batam mall and the wet market A2 and Batam city mall where we had dim sum so yummy
1-2 improvements is that the aircon is really noisy. Thought the towels smells good but there is a bit of stain 😬
At first, we were impressed by its simple, modern, stylish design and sparkling cleanliness. The room was spacious and had a partial sea view.
However, during our 3D2N stay, the swimming pool remained closed due to strong winds. The weather was nice enough for a swim, so it was quite a misfortune. This should have been stated in their advertisements to let customers know that although the hotel has a pool, it is almost never open.
The location is opposite the mall, but it’s dangerous for families with strollers or young children to cross the road.
Very good location. Just stone’s throw from the hotel are the 60s tradition wet market, shops and malls to the new modern big malls. Big bright lobby with seats.
Reasonable range and quality of food provided for breakfast buffet . Will be good if they provide the breakfast buffet as an option.
Gave only 3 stars for cleanliness because we were given a smoking room even when we have booked a non-smoking room. The room has a weird smell even after they said they have cleaned it. They claimed all rooms were fully booked so can’t change. The hangers are those types that cannot be taken out and they were really built for tall people. Short people have difficulty hanging their clothes and if they are old, is “mission impossible”for them. No stools in the room to ease the challenge. The body soap and shampoo dispensers were difficult to press and only has very miserable drop being dispensed each time. Quality of the shampoo + conditioner (stated on the dispenser) is not good for female hair especially if is long.
Multiple stays here. Still my favourite hotel due to its location and price. 5 minutes from harbour bay ferry terminal. Nice comfortable bed with strong hot shower. Nice coffee house on 4th floor. Good security with parking available. Will be back again.
Very good location n good rate! Grand executive room is big and booked for under S$50 per night, near to Batam City Square, Grand Batam Mall, Nagoya Hill n many other places of visit!
Very Good
438 reviews
8.1/10
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8.7/10
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CCheeWH79Had a wonderful relaxing stay at Montigo. The villas are spacious and well kept. Privte pool is clean with water jet nozzles enhancing swimming experience. The highlight would be the scenic seaview. There are sufficient amenities and activities to enjoy like ATV, jet ski and various water sports. There are 5 restaurants to choose for daily meals. The Nasi Ayam Berrmpah I had for dinner at Warung was excellent. Tiiigo is a nice poolside bar to chill and chat the night away. Breakfast was average. I like the freshly made pratas. The staffs are courteous and helpful. Only downside is there no actual beach here. Only a jetty waterfront.
RRachel Liew823Location is ok, not too far from malls. 2 lifts and 1 is down, and the working one has faulty door sensor. Hotel room is rather spacious but not very well maintained. Shower temperature goes hot and cold, user sitting on the toilet bowl risk being hit by the door from the outside as it has no door stopper. Hotel remote is barely visible. Room door does not shut tight and needs extra pull or push. Room also has rather poor sound proofing.
Staff are helpful and friendly.
AArielle LiuI love the resort, the staffs, the breakfast and everything. We actually booked with other family friends for SG National Day getaway, but our kids were sick so we had to cancel our trip. We are glad that we booked again and our entire stay was marvellous, definitely recommend staying there. The tent rooms are spacious and the outdoor shower room was a whole new experience for us(It was really fun for my kids). The resort pool was super photogenic, we took quite some pictures there. I have to say a big thank you to the breakfast team, Ms Nazwan, Ms Naiya, Nelu and Ms Devi!!! They were amazing at entertaining kids especially Ms Devi and team surprised my toddler with a birthday cake(that’s why we had this impromptu trip to Bintan). Another thank you for Mr Ham who’s in charge of the kids entertainment. My elder girl had the chance to play (sry I forgot the instrument name) the music instrument, and Mr Ham was patiently guiding my girl how to play, she nailed it on the spot. (Proud mama🤭) after talking to Mr Ham, I’m very impressed with his thoughts to extend the kids entertainment activities in the resort, so that parents can get off ours hands for some personal relaxed time. Kudos to the staffs in Natra Bintan resort. Looking forward to our next stay here.
AAnonymous UserSaw some negative review from Google or Trip.com, but I still decided to choose for this resort because of the locations. Also, that after spoke with the driver and I know that the view of the beach of this resort is actually the best one in bintan. It’s quite expensive to eat inside the resort, especially the Indian food at night. I went to the Chinese restaurant, but we didn’t order the seafood. The waiter is very helpful and very nice and polite. We order for the medium person, but he advised us not to choose that because the portion is really big.
MMelvyn NgGood and clean hotel! Bed was so soft and good! They serve quite a decent breakfast as well with a live Indomie station 👌 Only issue I have is the shower and bedroom is separated by glass and a translucent curtain! Rather awkward situation… otherwise this hotel is new and great! Will come back again!
AAnonymous UserLoved our stay here! Such a beautiful resort and beach front. The location is good for a clear beach and ocean view, no ships/ferries nearby. The pools were great too. The rooms were spacious and clean. Only the ventilation was not working in the toilet so everything remained rather wet for longer. Breakfast spread was good, Indonesian and western. They have a restaurant open there for lunch and dinner. The staff were very friendly and helpful, especially the door men and buggy and shuttle drivers. We wanted to try a restaurant at Montigo and they kindly buggy-ed us to outside the property. Location is only 30 - 40 min from Nagoya city.
GGuest UserHotel was newly built and hence facilities and room is spacious and clean. There was coffee machine in room which was a nice touch.Hotel is quite near Batam centre ferry terminal. However they only provide one bathrobe and one hand Should have provided 2 for 2 guests in room. no other amenities like shower cap or toothbrush is provided.I would stay here again if price is reasonable
GGenaTanI stayed at the hotel from 12 to 15 October and was very pleased with my experience. The room was spacious, clean, and well-maintained, with excellent bathroom amenities. The staff were all friendly, courteous, and helpful throughout my stay, which made the experience even more enjoyable.
The only shortcoming was on the first night when I noticed that the bedsheet had some stains. However, the housekeeping team responded promptly and replaced it with a fresh set immediately. I truly appreciate their quick response and professionalism in handling the matter. Overall, I was very satisfied with my stay and would be happy to return in the future.
GGuest UserThe resort arranged free shuttle for pick up from Bintan Ferry Terminal for a nearly 80 minutes drive with bottled waters and cookies served. Quite thoughtful!
We stayed at two Garden terrace inter-connected rooms with a family of four. The rooms were quite spacious and well maintained. The resort provides 2 bicycles per room for mobility within the resort, which is a well landscaped expanse. Thoroughly enjoyed our bicycle rides. We also used the buggy rides for getting around the resort, which was quicker and more easier.
The staff were courteous and warm. Few to name are
1. Kiki from the Earth Basket who engaged enthusiastically with us to show us around the fish ponds, rabbits and the various plants.
2. Kay and Ganjar from the The Dining Room (main restaurant which serves diverse cuisine) are warm and welcoming.
3. Intan from Rika Rika (Indonesian cuisine) is full of smiles and agile to serve customised order.
Weather was just perfect and overall we had a pleasant, refreshing stay.
Few areas the resort should focus on - the staff at The Dining Room were understaffed and found to be tired/ sweating. We found the Food variety and quality at the Christmas Eve Dinner disappointing for the price charged. The Indonesian cuisine at Rica Rica was more tastier though less in variety.
We enjoyed the Stargazing, leisurely walks at the beach, bicycling, though we missed the water sports due to monsoons.
Overall, we do plan to visit this resort sometime again for sure.
GGuest UserWe recently returned from a five-night holiday in Bintan and stayed at your hotel for the last three nights (nights 3, 4, and 5). While we were happy to secure a room for those dates, we encountered two issues during our stay that we feel should be brought to your attention— in the hope that they can be improved for future guests.
1. Room Consistency & Communication
Due to high demand, the same room type we booked for nights 3 and 4 was no longer available for night 5. As a result, we had to book a different room type for the final night, all paid in advance. When we checked in, we explained to the front desk staff that we would prefer to stay in the same room for all three nights, and we were willing to pay any price difference if necessary. The staff member said they would check and get back to us—but we never heard anything further. Admittedly, we also forgot to follow up. However, we assumed that no news meant we could remain in the same room. The next day at noon, we received a sudden call requesting us to check out immediately, which completely disrupted our day’s plans and led to a rushed and stressful move. We even left some personal items behind in the process. In the future, we would greatly appreciate clearer follow-up from hotel staff—whether or not a room change is possible, please confirm with guests either way rather than leaving the matter unresolved.
2. Villa Room Maintenance
On the last night, we moved to a villa. Unfortunately, during our shower we discovered that the drainage system was severely clogged. Water from the shower area didn’t drain properly, and water even backed up from under the sink and around the toilet. This was not only inconvenient, but honestly quite unpleasant. While your staff did eventually help us resolve the issue, it significantly affected our overall experience and left a negative final impression.
We chose your hotel with high expectations and understand that busy periods can lead to service challenges. But with a bit more proactive communication and better room maintenance, we believe the guest experience can be much improved.
Thank you for taking the time to read our feedback.
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