On the whole, it is at the quasi-five-star level, and it still needs to work hard to reach the real five-star level. But considering the not-so-expensive price, compared with high-end five-star hotels such as Four Seasons, St. Regis or Ritz, it has a better price-performance ratio. The view from the room is very good, you can look across Tianjin, and the height is enough.
Hygiene: The overall is clean and tidy, but when I first entered the room, there was a hair on the bed. It's not that serious, but it's worth it.
Facilities: The room area is large enough, and the wet and dry separation is done well. The facilities in the room are about 70% new, and the wooden decoration is slightly peeled off. When we checked in, the drain of the bathtub was damaged and could not be closed and needed major repairs. At that time, I wanted to take a bath again, but the waiter finally solved it with a bathtub cover. The toiletries are self-operated, non-branded, and the fragrance of the shower gel is not very good, and it will be a bit dry after washing.
Environment: The external environment is close to the business district, with many shopping malls, a wide range of takeaways, authentic Tianjin snacks and KFC. Takeaway is convenient. In terms of the environment in the hotel, there is almost no executive lounge. When we checked in, it was after noon, because the room was not ready, we proposed to go to the lounge or the executive lounge to rest, but there might be a wedding banquet in the hotel at that time, the lounge was full of chattering people, and there was no executive lounge. In the end, I only took two bottles of Nongfu Spring and was forced to go out and wait for the room to be ready. It may be located in a commercial building, and its lower floors are rented out for hotpot dining, as well as a swimming pool and spa open to the public. Residential guests and outsiders are not well distinguished, and the elevators are mixed. If a high-level guest swipes the room card and presses the floor, other people can press the floor of other rooms at will, which poses a certain security risk.
Service: There is no problem with the service attitude of the waiter. Speak politely and politely. We asked the customer service to give suggestions for Tianjin snacks on WeChat, and there were still positive responses. However, we need to strengthen the consideration of customers. For example, if the room is not good, we can actively arrange for guests to sit and rest in the coffee shop. After all, we just got off the train and are hungry. The room facilities should be checked frequently. Don’t wait until the customer is ready to wash and go to bed at night, and the bathtub is broken. In the end, the problem was solved, but the means to appease the guests must be prepared. Like other five-star hotels, when encountering room problems and causing inconvenience to guests, they will propose to change rooms or use methods such as giving small desserts. Clearly this hotel needs more work.
If you want to write the welcome card by hand, please be careful 😂, it is obvious that the name is only painted out, and one card can be used multiple times. Such a welcome card can only have the opposite effect 😂, it is not as good as a printed one or not sent. It’s better to use fresher fruit for welcome fruit, so that customers can help you promote it, right?
