Hotels With Parking in Selangor, Malaysia

The lift was okay, but the check-in and check-out times were a bit crowded. Other than that, everything else was fine. The environment was nice and quiet, which made it relaxing. The room didn’t have kitchenware, but I could request it at the counter, and it was delivered quickly. The cleanliness was generally good, but the area under the vanity wasn't cleaned properly, which could be improved. Overall, I was satisfied and would definitely stay here again.

Had a layover and I really enjoyed staying here. The room was nice and cosy, the hotel was clean and had a really nice vintage vibe which I loved. Everything in the room was provided really nicely. Also quite near to the airport and can easily Grab there. Will recommend!

Even is a long times years hotel, but when you step in to hotel, you will feel very comfortable and like it. The room is big enough. Just some part in the room maybe hotel management overlook. But room door third lock spoiled,. But i choose to ignore it because i feel safe in the hotel.housekeeping need to alert because in my room toothbrush shower cap only provide one instead of 2.room slipper ourstanding but i able request blfron the staff. Check in and check out feel Smooth. Hotel got gym room, swimming pool etc. Last, car park need to pay RM4 and not free.

If driving, the nearest basement car park for Mossaz is B4. Can whatapps the customer service to obtain a video guide for how to find the car park. If not may lost and waste time for looking the car park cause the surrounding building is still in work in progress. Room cleanliness is fair, the room floor is feel sticky and bathroom floor feel slippery. advice to prepare ur own one time use slipper.

Love the rooms and ambience of this hotel. Everything was perfect. Breakfast was absolutely delightful with wide range of food to try. I would like to mention the kind staff named Balan. He was friendly and very helpful. The only downside is, I was double charged on my card and still awaiting for the refund. It’s been more than 2 weeks. Hope to receive it soon.

Front desk was super smelly , toilet smell.. with flies.. check in process was slow.. Swimming pool water was smelly and too much chlorine.. Breakfast was average, not tasty Kids bed was not cleaned properly, itchy.. toilet small and door was not done properly... View was good, deco room okay

I am writing to provide serious negative feedback regarding the conduct and unhelpfulness of your Assitant Front Office Managerduring my recent stay on 16/12/2025-18/12/2025 for 3 rooms. I have stayed in this hotel since the official opening and enjoyed most of my stays here. My local associate will always made the bookings to save my hassles until July this year. I have also met many excellent staff all these years in this hotel but not this trip. My experience was defined by a profound lack of assistance at a critical moment, which significantly diminished my impression of the hotel. The core issues were as follows: Refusal to Assist with a Reasonable Upgrade Request: · The Situation: Upon check-in, I politely inquired about the possibility of an upgrade due to the assigned rooms are at the far corner of the building and need a squarish room to add an extra bed. The Front Office Manager dismissed the inquiry immediately with a flat ”no,” stating room types are fixed at booking. If I want a suarish room, I need to upgrade and pay an additional of Rm50 per day. There was no effort done but simply ask for additional fee to change the room type and Rm120 for an additional bed after the change. The tone was dismissive and transactional, making me feel like an inconvenience rather than a valued guest seeking to enhance my stay. This contradicts basic hospitality principles of exploring possibilities to delight guests. There was a discrepancy in my booking details made through online. I requested the front office contact to clarify and resolve the issue, as they had the contract and authority.The assistant manager outright refused, stating it was ”my responsibility” to contact the agency myself. This is a fundamental failure in service. A key role of the front office is to act as a liaison and problem-solver for the guest. By refusing to make a simple professional call to a partner agency, the manager shifted all burden onto me, wasted my time during my vacation, and demonstrated a shocking lack of initiative and guest advocacy. It amplified a minor issue into a major frustration. This was not a minor service lapse; it was a failure of core front-office leadership functions: empowerment, problem-solving, and guest advocacy. The manager displayed a rigid, unaccommodating attitude focused on policy enforcement over guest satisfaction. Instead of being the ultimate solution-provider for the front desk team, the manager became a roadblock. After all the hassles, I requested my friend to book an additional room and pay around Rm480 instead of wasting my time with the unprofessional “executive”. To my surprise, the room is squarish instead of semi rounded as what the Asst Front office manager claimed earlier. On our check out day on 8/12/2026, my guest return their keys at the front desk but was told that there is any outstanding amount of around rm480 to be paid. This cause frustrations to my guest and embarrassment to me greatly. When I clarified with the front desk personally after receiving a call from my guest, I was told was their mistake as they have overlooked something after some checks. I expect this feedback to be formally addressed. The Front Office Manager requires: 1. Retraining in empathetic service recovery, upselling techniques, and the proper handling of third-party bookings. 2. Clarification of Authority: Managers must be empowered (and expect to use that empowerment) to make exceptions, make phone calls, and find solutions within reasonable limits. 3. A Shift in Mindset: From gatekeeper of policies to enabler of positive guest experiences. I expect a formal response from hotel management regarding the steps taken to address this serious service failure.

The hotel is conveniently located in Shah Alam, close to many amenities and attractions. However, the overall stay felt quite average. The hotel interior and facilities feel a bit old-fashioned, and the bathroom design was not to my liking — having to step into the bathtub to take a shower was inconvenient. The air conditioning in my room was also not cold, and I had to call for maintenance to fix it. Although the staff were polite and responsive, the overall comfort and condition of the hotel could be improved for a better guest experience.

Have a wonderful stay at M World Hotel. It's in a perfect location near the MRT station and One Utama shopping center. The staff are friendly, and the room was clean.

Though the check out time was 12noon, I requested to delay till 1pm because it took sometimes for me to walk back from Monash University.The staff at front desk immediately agreed to let me check out late without hesitating. I truly appreciate his kindness only regretted of not taking down his name to mention here. Sunway Pyramid Hotel not only a hotel with all the fantastic facilities and convenient location moreover a hotel that warms your heart!