5-Star Hotels in Henan, China

This stay exceeded my expectations. The hotel's location is incredibly convenient, with plenty of dining and shopping options nearby. The front desk service was incredibly warm, with friendly and professional staff who made me feel right at home. Check-in was efficient, and the concierge even proactively helped with my luggage. The excellent service was a real highlight.

Stayed in Luoyang for three nights, and the experience exceeded my expectations. The concierge was warm and professional, the room was very spacious, and the breakfast was exquisite! They also offer high-speed rail pick-up and drop-off, which was a huge convenience. A big thank you to the concierge and the hotel for their wonderful service!

Several friends highly recommended we stay here if we were visiting Longmen Grottoes. I'm glad I listened to their advice, because their taste is excellent! The hotel is located on East Mountain, facing the Longmen Grottoes on West Mountain across the river. You can even see some of the grottoes from the rooftop terrace of Building 5. The hotel is right next to Xiangshan Temple and surrounds Bai Garden, offering beautiful scenery at every turn. The service is also excellent. You can book an electric shuttle at the front desk to take you to the East Gate of the Grottoes, then walk or take another shuttle to the Northwest Gate ticket office. After exploring the Grottoes and Bai Garden, it's just a short walk back to the hotel. The room type we booked even included a free send-off service to the station, which was very convenient. While the decor might be a little dated, the facilities are complete. It's clean and hygienic, with welcome fruit and complimentary snacks and drinks. The breakfast offers a wide variety of dishes, all rich and delicious, though the coffee was really not good, haha. We had lunch in the banquet hall, using a BOGO deal from Ctrip for two people, and the portion sizes were incredibly generous and tasty! Upon check-in, we received a voucher for the tea room on the upper floor's terrace. Enjoying tea and a book there was incredibly pleasant! The lady working at the tea room provided amazing service. Overall, I highly recommend it!

My stay at this hotel, to put it simply, was acceptable for a regular five-star hotel, but subpar for a JW Marriott. First, there's only one driveway for vehicles entering the hotel. To exit, drivers have to make a U-turn, and if there are multiple cars dropping off or picking up guests, it easily causes congestion. Second, the hotel lobby is on the 38th floor, and guest rooms are above that. Getting from the ground floor to your room requires taking two separate elevators each time, which isn't very convenient. Finally, regarding room amenities, the entire room, except for the bathroom, had no tissues, making it a hassle every time I needed one. Also, a heads-up: the mini-bar in the room is chargeable, and the price list is just a blank piece of paper on the table. I didn't notice it and consumed some items, though the housekeeper, Maggi, later waived the charges for me, which I appreciate. Overall, this JW Marriott has a significant gap compared to other JW Marriotts in different cities, and the service is just acceptable. Furthermore, booking through Ctrip doesn't offer any extra benefits. If you still want to experience it, you might try booking directly on their official website.

I'd originally booked a few days, but a change in plans immediately after I arrived at the hotel meant I'd have to leave the next morning. When I informed the hotel, the staff were super friendly, supportive and very accommodating. Booking in had been easy, too, and throughout my stay, language was no barrier at all. The next morning, the staff helped me get a taxi to the train station. I'd have loved to stay a few days because--besides the greats ervice--the room was a top notch value. A very sleep-friendly bed, a beautifully designed bath and sink corridor, and a separate shower (if I'd needed it), plus comfortable chairs and a useful desk. In short--a really good room, and at a great price. No question at all: if I'm ever fortunate enough to return to Anyang. I'll be staying here.

Service: A huge commendation and thank you to the staff at Zhengzhou Yinji Ice and Snow Hotel, especially Kid and Princess Elsa. On April 19th, my family of three checked into the Eskimo-themed family room. Every child gets incredibly excited when staying in a new place. My son, due to his excessive excitement, playfully tugged on a hanger in the wardrobe, and the clip on it pinched his left pinky, causing it to bleed. We immediately called housekeeping to ask if they had a band-aid. To our surprise, they not only sent a pack of band-aids but also disinfectant iodine swabs. We felt warmth and care on our very first day. On April 20th, around 7 PM, we took the hotel's mini-train to the Animal Kingdom to watch the Tree of Life fireworks show. In our rush to get on the train, I dropped the tiger bus bubble machine we bought earlier that day in the park. As a result, the liquid bottle separated from the upper part of the machine (as circled in green in Figure 2), and even worse, the broken part of the liquid bottle's screw cap got stuck inside the machine. We tried to twist it out for a long time but couldn't. You know how children are; if something they love breaks, they get very sad and desperately want it back to normal. I was already preparing for the worst, planning to buy an identical one at the hotel's commercial street the next day. After the fireworks show, we went to the Animal Kingdom's customer service center to borrow pliers, but that didn't work either. On the way back to the hotel, I was racking my brain trying to figure out how to fix it, thinking maybe the bubble liquid was too sticky or that cold contraction/thermal expansion would help if I put it in the fridge overnight. By the time we got back to the hotel, it was 8:30 PM. We went to the front desk and found a staff member named ”Kid” (the handsome young man on the left in Figure 3), hoping to borrow a suitable tool to continue fixing it in our room. To my surprise, ”Kid” immediately told us to go back to our room and wait, and he would fix it and bring it up. I was incredibly astonished at the time because this was clearly beyond his job responsibilities. Around 9 PM, the doorbell rang. We saw ”Kid” and ”Princess Elsa” come together, bringing the repaired bubble machine. They even refilled it with bubble liquid and, to our even greater surprise, gave us four extra batteries, saying they were worried it might run out of power! [Crying emoji] Oh my goodness, my feelings at that moment! After two hours of trying to fix it myself, I was truly overwhelmed by the unexpected warmth and kindness. All I could say was, ”Thank you, thank you so much!” I absolutely had to share my genuine feelings today, no matter how late it was. Through this public platform, I want to give a big shout-out to these two lovely staff members. Their enthusiasm and thoughtfulness made us feel right at home. This short 3-day trip became unforgettable because of this incident, something I'd never experienced before on family trips. If I'm lucky enough to stay at Yinji Ice and Snow Hotel again, I hope to see them. Thank you both again.

This hotel is excellent, truly deserving its place on this year's Black Pearl Guide. It's perfectly located right outside the main entrance of the Longmen Grottoes, just a few minutes' walk to the scenic area, and very convenient for reaching the high-speed train station or the city center. The surrounding area features Longmen Ancient Street, offering plenty of dining and shopping options. The hotel itself has a fantastic design, making it very photogenic. What's even better is the attractive price – the value for money is outstanding; I doubt you'll find a better deal on the entire Black Pearl list.

新開的酒店，緊鄰汴西湖，風景絕佳，入住體驗非常滿意，環境安靜雅緻，房間採光通透、佈局合理，衞生細節做得特別到位，各個角落都打掃得一塵不染。配套設施齊全完善，熱水、網速都很給力。管家Winnie温柔耐心、有求必應，處處都能感受到貼心細緻的服務，全程賓至如歸。不管是出行旅遊還是商務住宿都很合適，體驗感拉滿，已經推薦給身邊朋友，值得反覆入住！

The hotel is located in the city business district, with complete supporting facilities and convenient transportation. At the same time, the sanitation is impeccable and clean and tidy everywhere. Manager Liu in the front office is super intimate, warm and professional. The room has a wide view and is particularly comfortable to live. I will definitely come again next time.

Facilities: I booked a twin room, which was very comfortable to sleep in. The hotel also allows you to choose pillows. I chose a buckwheat pillow, which was very good. The hotel shower has a large amount of water and a stable water temperature, which is very good. The overall sound insulation of the room is OK. There is everything that should be in the room. There is a lot of water, and there are also double milk, fruit, and two bottles of drinking water from Pangdonglai, which should be unique to Xuchang. Hygiene: The room hygiene is good, and I didn't find any problems with hygiene. Environment: The hotel is very large, the lobby environment is very good, and the breakfast buffet environment in the morning is also very good. Service: The lobby reception staff and front desk service are relatively good. They will call to inform the hotel's services in time, and the hotel will come to inquire about the needs and arrival time after booking the hotel, which are all very good. Welcome fruit: Welcome fruits include cherry tomatoes, oranges and cucumbers. Exclusive double Pu Yue Shui Hui bath: A free bath ticket was also given, but I didn't go.