Overall, a very enjoyable stay at this hotel. Super excellent price paid on Trip.com. Unfortunately, there were a few things that occurred that spoiled the stay a little bit, but not enough to stop us from staying here again in the future. The one elevator broke down and we had to climb to the 5th floor on a couple of occasions. Reception staff did offer to carry luggage/provide assistance if required. Had to use the stairs to get downstairs when the elevator wasn't working. When we used the stairwell nearest room 524, we were unable to exit to the reception/breakfast area. Had to climb back up stairs to another floor, then walk along corridor to stairs nearest elevator. I requested that a sign be attached to door indicating that no exit to reception....an emergency exit to outdoors only, but this wasn't done, although I was told it would be passed on to the relevant person to action. The elevator was fixed during our stay.
Charging points/plugs stopped working during the night so that devices weren't fully charged in the morning. Reception agreed to alert electrician to check this out. Breakfast was more extensive than previously. Additional cooked items available, making it a great alternative to paying for an English breakfast at a more expensive hotel (although not as extensive as a FULL English). Plenty of cereal, bread, pastries, mini pancakes and drinks. All staff always pleasant and did their best to accommodate an enjoyable stay.
