To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.1
Service3.8
Cleanliness4.0
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All reviews(48)
Positive reviews(27)
Reviews with photos/video(5)
Awesome stay(8)
Friendly host(5)
Great location(5)
Negative reviews(2)
T.S.E.
Superior King Room
Stayed in Jun 2024
Business travelers
1 review
4.5/5
Great
Posted on Jun 9, 2024
Good location and friendly staff. The 24-hour gym is very good!
Guest User
Deluxe King Room with City View
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on May 17, 2024
Good location
Langsuan
Superior King Room
Stayed in Jan 2024
Business travelers
13 review
4.5/5
Great
Posted on Jan 31, 2024
Grand Hôtel
Front Desk & Bellboy are helpful and nice
Room is good quality but feel dusty
Swimming pool is nice
Response from Property: Dear Guest,Thank you for your feedback regarding your experience at the Rixos Almaty. We appreciate your compliments regarding our helpful and friendly Front Desk and Bellboy staff. Providing excellent customer service is one of our top priorities and we're glad to hear that we met your expectations.In regards to your comment about the room feeling dusty, we apologize for any inconvenience caused. We take cleanliness seriously and have shared your feedback with our housekeeping team to ensure that this is addressed immediately. We strive to provide a comfortable and clean environment for all our guests, and we appreciate you bringing this to our attention.Thank you once again for choosing the Rixos Almaty. We value your feedback and will continue to work hard to improve our services and facilities. We hope to welcome you back in the future for an even better experience.Sincerely,Director of Rooms Askhat Ishmukhambetov
Tiwari
Deluxe King Room with City View
Stayed in May 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on May 8, 2024
Nice hotel
Kamran Hajili
Deluxe Twin Room with City View
Stayed in Oct 2022
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 7, 2022
One of the best hotels in the region. Cheap if we compare with price
Balashov
Deluxe King Room with City View
Stayed in Sep 2021
Business travelers
2 review
4.5/5
Great
Posted on Mar 20, 2022
Nice location, but hotel is quite old!
Breakfast is good
Lobby bar is expensive
Olga
Deluxe Room with City View
Stayed in Jul 2024
Family
1 review
1.5/5
Posted on Jul 27, 2024
The hotel is run down and smells of everything, absolutely not worth the money and 5 stars, maximum 2 stars, I don’t recommend it, in my experience this was the first and last time I stayed in this “hotel”
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INFOKODE
Superior King Room
Stayed in Jun 2024
Business travelers
9 review
3.7/5
Posted on Jun 10, 2024
The room was not cleaned; no drinking water was provided (drinking water for the next day). I have stayed in this hotel many times, and this time it feels much worse than before.
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Response from Property: Dear Guest,Thank you for your valuable feedback and for being a loyal guest of our hotel.We sincerely apologize for the issues you experienced during your recent stay, particularly regarding the cleanliness of your room and the lack of drinking water. This is not the standard of service we strive to provide, and we are very sorry that your experience did not meet your expectations this time.We take your comments seriously and will address these matters with our housekeeping and service teams to prevent such occurrences in the future. Your satisfaction is important to us, and we are committed to making the necessary improvements.We hope you will consider staying with us again so we can provide you with the high-quality experience you have come to expect from us.Warm regards,Saya Metenova
Guest User
Superior Twin Room
Stayed in Jun 2024
Business travelers
12 review
5.0/5
Outstanding
Posted on Jul 28, 2024
Very good, but the business is good, sometimes the front desk is too busy to serve
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Response from Property: Dear Guest,Thank you for your feedback. We’re glad to hear that you had a very good experience overall. Your comment about the reception staff being occasionally too busy is noted, and we will work on ensuring our guests receive the attention they deserve.We appreciate your understanding and look forward to welcoming you again.Sincerely,Kamilla AkpanbetGuest Relations Agent
Guest User
Superior King Room
Stayed in May 2024
Couples
2 review
4.7/5
Amazing
Posted on May 5, 2024
Everything was a 5, they even gave me a compliment in the form of a cake on my birthday 🙂
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Adilet
Deluxe King Room with City View
Stayed in Mar 2024
Couples
6 review
3.5/5
Posted on Mar 19, 2024
The hotel is very beautiful from the inside. But the rooms are terrible. Very tired renovation. The service is also bad. I do not advise. Value for money is very low
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Vero
Deluxe King Room with Park View
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 18, 2024
The hotel was built with style, but a very long time ago! The hotel is quite old and needs renovation!!!
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Guest User
Deluxe King Room with City View
Stayed in Jun 2024
Business travelers
7 review
4.8/5
Amazing
Posted on Jul 1, 2024
Although the hotel is old, the location is good.
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Response from Property: Dear Guest,Thank you for your review! We are pleased to hear that you appreciated our convenient location. We strive to maintain a high standard and ensure comfort for our guests.We look forward to welcoming you again!Sincerely,Kamilla AkpanbetGuest Relations Agent
Rust66
Premium King Room with City View
Stayed in Nov 2023
Business travelers
4 review
3.7/5
Posted on Nov 24, 2023
Various services are slow. There is no tea set in the room. There are no international power sockets.
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Anonymous User
Superior King Room
Stayed in Jun 2024
Business travelers
2 review
3.6/5
Posted on Jun 8, 2024
Service is slow and facilities are old
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us.We sincerely apologize for the slow service and the condition of our facilities that you experienced during your stay. Providing our guests with the best possible experience is our top priority, and we regret that we fell short in your case.We are continuously working on improving our services and updating our facilities. Your comments are invaluable in helping us identify areas for improvement, and we will address these concerns with our team to ensure better service in the future.We hope you will give us another opportunity to provide you with the exceptional experience you deserve.Warm regards,Saya Metenova