Rixos Almaty Reviews

Response from Property: Dear Guest,Thank you for your feedback regarding your experience at the Rixos Almaty. We appreciate your compliments regarding our helpful and friendly Front Desk and Bellboy staff. Providing excellent customer service is one of our top priorities and we're glad to hear that we met your expectations.In regards to your comment about the room feeling dusty, we apologize for any inconvenience caused. We take cleanliness seriously and have shared your feedback with our housekeeping team to ensure that this is addressed immediately. We strive to provide a comfortable and clean environment for all our guests, and we appreciate you bringing this to our attention.Thank you once again for choosing the Rixos Almaty. We value your feedback and will continue to work hard to improve our services and facilities. We hope to welcome you back in the future for an even better experience.Sincerely,Director of Rooms Askhat Ishmukhambetov

Response from Property: Dear Guest,Thank you for your valuable feedback and for being a loyal guest of our hotel.We sincerely apologize for the issues you experienced during your recent stay, particularly regarding the cleanliness of your room and the lack of drinking water. This is not the standard of service we strive to provide, and we are very sorry that your experience did not meet your expectations this time.We take your comments seriously and will address these matters with our housekeeping and service teams to prevent such occurrences in the future. Your satisfaction is important to us, and we are committed to making the necessary improvements.We hope you will consider staying with us again so we can provide you with the high-quality experience you have come to expect from us.Warm regards,Saya Metenova

Response from Property: Dear Guest,Thank you for your feedback. We’re glad to hear that you had a very good experience overall. Your comment about the reception staff being occasionally too busy is noted, and we will work on ensuring our guests receive the attention they deserve.We appreciate your understanding and look forward to welcoming you again.Sincerely,Kamilla AkpanbetGuest Relations Agent

Response from Property: Dear Guest,Thank you for your review! We are pleased to hear that you appreciated our convenient location. We strive to maintain a high standard and ensure comfort for our guests.We look forward to welcoming you again!Sincerely,Kamilla AkpanbetGuest Relations Agent