Pet-friendly Hotels in Almaty

Our July 3-12, 2023, family stay at the Novotel Almaty City Center Hotel for our son and daughter-in-law’s Qyz Uzatu bride’s wedding was memorable and outstanding. The staff was accommodating beyond expectations. Examples of services and assistance furnished include: 1) gorgeous congratulatory bouquet of roses, cake, and bottle of champagne for bride and groom upon their arrival, 2) Front Desk Receptionist Elmira ordered, negotiated, and “babysat” multiple wedding flower bouquets the day of the bride’s wedding event, 3) Deputy General Manager Yevgeniy personally helped finalize five 10-day room reservations, following up multiple times ensuring our full satisfaction, then emailing us a farewell and thank you note for our stay, 4) Front Desk Manager Altyn happily assisted with various requests, 5) entire staff was cooperative, positive, and professional, and 6) hotel restaurant’s breakfast buffets were delicious, and lunches were quite satisfying, too. Additionally, the hotel location was fantastic b/c: it’s adjacent to the large public plaza with memorial and fountains, as well as the tram to the nearby mountaintop which had restaurants, zoo, amusement park, etc.; walkable city center with nearby restaurants, shopping, green spaces, and more. Based on our family’s experience, we zealously endorse and recommend the Novotel Almaty City Center Hotel and will fondly remember our stay and the hotel’s kind, thoughtful, and service-oriented staff for taking care of our family.

The most advanced hotel in Almaty, with a good view, you can see the snow-capped mountains and there is a very large shopping mall downstairs, there are free apples and juices at the front desk, the service at the front desk is very good, and there are dedicated service staff Guide us to the room.

This is the best hotel I have stayed at in Almaty; the location is pretty, it's convenient, and it's quiet. The hotel itself is meticulously maintained, clean as can be, and very well appointed. My room (deluxe) was big and very comfortable, as was the bed. Best of all was the staff - efficient, friendly, and flawless manners! A trip to the bar found it wonderfully-stocked and quiet comfortable; breakfast, while not the most inventive buffet I've seen, was of outstanding quality and execution. Really impressive. The only shortcoming was that I could have used a refrigerator in my room - but I cannot even register that as a complaint - just a suggestion.

The rooms can still be newly built and the services need to be improved. The location is remote and inconvenient to travel around.