Newtown Plaza Hotel Reviews

nice hotel with breakfast buffet and heated swimming pool good for family bonding, unfortunately the staff was not that friendly and the bellman seems like you need to give him a tip after his service and also the receptionist but I would like to commend the housekeepers, lifeguard and parking staff for always greeting us. I would definitely come back because of the hotel amenities

The staffs are all friendly, helpful and kind. Hotel location is very convenient and accessible to all tourist attractions.

Room description not indicated (no view or miuntainview) unlke with other booking app. Our room was noisy because of the exhaust. It was hot in the room and with poor ventilstion.

Very accommodating and friendly staff are always happy to help

clean..friendly staff..near tourist spot🙂 we enjoyed oir stay..

Will definitely book again. Everything was just perfect.

For me everything perfect

Great place to stay in Baguio

At the hotel Satisfied with hotel service and meal I use this hotel every time I travel to Baguio and it is good value for money. praise

try the Lunch Buffet at 580 pesos, wonder food and Very Good Service. i enjoyed my Lunch Buffet at The Element Restaurant ,I Had a great time with the Bridal Exhibits, I decided to try the Lunch buffet, the place has a Good Covers & so busy , the Element Restaurzinant was packed due to Sunday's. the foods Is amazing. I love the Shrimp and Pork Asado. I will dine here again, thanks.

We recently booked a function room at Newtown Plaza Hotel for my mother’s 60th birthday celebration. The initial inquiry process was smooth; the events staff replied immediately and shared the packages in detail. However, as the booking process progressed, it became increasingly challenging to get a timely response from the hotel. Important information requests often took days to be answered, which was frustrating given my extensive background in event planning and customer service. One of the significant disappointments was the lack of a provided event layout. The staff informed me that they do not offer layouts and instead follow the guest's layout and guests should send one. Additionally, there was no proactive communication regarding the final detailing of the event, which required me to take the initiative. I couldn’t help but wonder how other guests with less experience manage in such situations. When I met the events executive in person, she was pleasant and professional, which reassured me somewhat. I hoped that the event day would run more smoothly. On the day of the event, the events executive was absent (but she said she’ll meet me even if its a Sunday), and I was not introduced to the banquet captain or supervisor in charge. This lack of handover was problematic. Moreover, the function room lobby was uncomfortably hot due to the absence of windows and air conditioning. Additionally, the events staff did not check in on us throughout the event. I understand it was a Sunday, but a quick call to ensure everything was going smoothly would have been appreciated. Despite these issues, the layout we provided was followed correctly, and the hotel kindly lent us a laptop when I had trouble connecting my MacBook. I also appreciated how they adjusted our welcome signage to fit their digital and directional signs. Dinner service was another letdown. Despite informing the hotel that service time was 7:15 pm with plated service for the VIP table, the service was notably slow. The VIP table had not received their main course by the time other guests had started on the buffet, prompting them to join the buffet queue. Drink service was inadequate, with slow water refills and no proactive distribution of the promised round of drinks. To add to the frustration, I discovered that some banquet staff and waiters were taking photos at our photobooth, potentially contributing to the slow service. After a call to the events executive to address these concerns, service improved slightly, with waiters arriving to serve water. I have photos of this but decided not to post it. The food quality was mixed. While the cordon bleu, lechon, and beef burgundy were delicious, other items like the canapés, pumpkin soup, and sweet and sour fish were disappointing. The family suite we stayed in was a highlight: spacious, clean, with air conditioning, two bathrooms, and great views. The bell service was efficient and helpful with our belongings. Overall, while there

Don't ever stay on this hotel, I have acquired Acute Gastroenteritis from eating from their restaurant/staying from their hotel. I immediately contacted the hotel after I consulted a Doctor and he later found out that I have Acute Gastroenteritis. I experienced diarrhea, stomach pains, and dizziness. But instead of them apologizing, checking on the conditions and wellness of their guests, they said it was just mere allegation and they resist to reimbursed my medical expenses. They failed to stand up and take accountability for the safety of their guests. They also failed to reimbursed my medical expenses. Don't stay on this hotel that won't take care of you, who will left you behind and will take your concerns for granted. Be better safe than never. This is my first time staying on their hotel and I will never go back again.

Poor Customer Service. I made reservations (via email and calls) for our company staff for an event, upon check-in of our company staff , front desk informed that no reservations were made.To make matters worse, nobody's answering my calls.Such a traumatic experience! What kind of hotel is this? POOR CUSTOMER SERVICE.

Delicious b-fast buffet and nice & clean room. Front desk & bellman are friendly & attentive! Kudos to them. My only concern is they enter our room on 2nd day to clean & fix without our permission, I’m sure that is not the standard of every hotel especially while we’re gone! What if our things gone? Luckily we don’t usually leave important things only clothes.