Citadines Berawa Beach Bali Reviews

Response from Property: Dear LaneyL,Thank you for your amazing review. We're so pleased to hear that you enjoyed the design, service, food, cleanliness, and amenities, especially the rooftop pool and live acoustic performances. We're also happy to know that you had a great experience with our in-room kitchenette and the convenient location near the beach and local cafes.We truly appreciate your feedback regarding the bed comfort, water pressure, and construction noise. We completely understand how these factors can affect your stay, and we will look into these areas to ensure an even better experience in the future.We are excited about the opportunity to welcome you back once the surrounding construction is completed. Thank you for your understanding, and we look forward to seeing you again soon.Warm regards,DwipayanaGuest Service Manager

Response from Property: Dear Anshshri,Thank you for your kind feedback! We're glad you found our location convenient and that you saw value in your stay. We would love to welcome you back for a longer visit next time so you can fully enjoy all that we have to offer.Looking forward to seeing you again!Best regards,SunarDuty Manager

Response from Property: Dear Kimberly Wee, Thank you for sharing your experience. We are glad to hear you enjoyed your stay and that the air conditioning met your expectations. However, we sincerely apologize if you felt pressured to leave a review in exchange for a late checkout. Guest feedback should always be voluntary and based on genuine experiences. We will address this internally to ensure that all guests receive fair and transparent service. We appreciate your honesty and hope to welcome you back for an even better stay in the future.Regards, SunarDuty Manager

Response from Property: Dear PalesaSA, Thank you for sharing your experience! We are glad to hear that you enjoyed our location near Atlas and Finn's Beach Club, and that our staff made your check-in process smooth and easy. We sincerely apologize for any inconvenience caused by the noise, we are working hard to improve the hotel and truly appreciate your understanding. We hope to welcome you back soon and provide you with an even better experience!Best Regards, SunarDuty Manager

Response from Property: Dear Laurie972,Thank you for taking the time to share your feedback regarding your recent stay with us.We are delighted to hear that you appreciated our convenient location and enjoyed the facilities, including the gym and pool. It's also great to know that you found your room spacious and the breakfast selection satisfactory and diverse.However, we sincerely apologize for the inconvenience caused by the odor in your room. While our team attempted to address the issue promptly with a spray, we regret that it resurfaced the following day. Please rest assured that we are looking into this matter to prevent similar occurrences in the future.Additionally, we appreciate your comments regarding the bathroom cleanliness. We will work closely with our housekeeping team to ensure that our cleaning standards are consistently upheld and enhanced for our guests' comfort.Your insights are valuable to us, and we thank you for bringing these points to our attention. We hope to have the opportunity to welcome you back for an even more pleasant and seamless experience.Warm regards,DwipayanaGuest Service Manager

Response from Property: Dear Guest,Thank you for your detailed and thoughtful feedback. We are thrilled to hear that you had a great experience and appreciated the exceptional service from our team.We’re delighted that our location, close to the beach, Finns, Atlas Beach Club, and various local amenities, added convenience to your stay. It’s wonderful to know that you found the rooftop and ground pools enjoyable, and the room, with its comfortable setup and balcony, met your expectations.We apologize for the early morning construction noise nearby and appreciate your understanding regarding this external factor. It’s great to hear that our complimentary laundry facilities added to the comfort and ease of your stay.Thank you for choosing us, and we hope to welcome you back for another memorable experience soon.Warm regards,DwipayanaGuest Service Manager

Response from Property: Dear Valued Guest,Thank you for your perfect rating and kind words. We're so happy to hear that you enjoyed our hotel, gym, swimming pool, and free laundry facilities. It’s also wonderful to know that our team made a positive impression on your stay.We truly appreciate your recommendation and look forward to welcoming you back for another fantastic experience.Best regards,DwipayanaGuest Service Manager

Response from Property: Dear Ir!n,Thank you for sharing your feedback with us. We’re glad to hear you enjoyed our convenient location near the beach, as well as our pools, gym, and rooftop bar. It’s always a pleasure to know our facilities contributed positively to your stay.We appreciate your comment about the beds, and we’ll take it into consideration as we strive to enhance our guests’ comfort.We hope to have the opportunity to welcome you back in the future for an even better experience.Best regards,DwipayanaGuest Service Manager

Response from Property: Dear Catharina.she,Thank you for sharing your experience with us.We regret to hear that the location did not fully meet your expectations and acknowledge that accessibility to the ocean and nearby shops may be challenging for some guests. We appreciate your honest feedback and will use it to explore ways to improve convenience for our future visitors.We are pleased, however, that you enjoyed our pool, and it’s heartening to know it added value to your stay. Your concerns regarding the pool bar service and receipt accuracy are duly noted, and we sincerely apologize for any inconvenience this caused. Rest assured, we will address these matters with the team to ensure better efficiency and transparency in the future.Thank you once again for your valuable feedback, and we hope you consider giving us another opportunity to serve you with an improved experience.Warm regards,DwipayanaGuest Service manager

Response from Property: Dear Valued GuestThat sounds wonderful! A clean hotel with friendly staff and a superb breakfast can really enhance your stay. Having a live band during breakfast and in the evening must create a lovely atmosphere. It sounds like a great way to start and end the day!Best RegardsCitadines Berawa Beach Bali

Response from Property: Dear Guest,Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered with the door latch, power trip, hair dryer, and safety box. Your comfort and satisfaction are important to us, and we regret that our service did not meet your expectations during your stay.We appreciate your feedback regarding our service pace and will address this with our team to ensure we respond more effectively to guest requests in the future.On a positive note, we're glad to hear you enjoyed our convenient location near the beach and the beach clubs. We hope to have the opportunity to improve your experience on your next visit to Citadines Berawa Beach Bali.Warm regards,ManagementsCitadines Berawa Beach Bali

Response from Property: Dear Mr.s Bao XuanThank you for sharing your experience! I'm so glad to hear you had a great stay and found the location convenient. It’s always nice when everything aligns for a relaxing and enjoyable trip. We hope to welcome you back again in the future!Best RegardGuest Service Team

Response from Property: Dear Alicelena,Thank you for your wonderful review and perfect rating.We’re delighted to hear that you enjoyed our location, surroundings, and amenities. Providing a clean, comfortable, and welcoming environment for our guests is our top priority, and we’re so pleased that we met your expectations.It’s always rewarding to know that our guests have had a great experience, and your kind words motivate our team to continue delivering excellent service. We truly appreciate your support and recommendation.We look forward to welcoming you back for another fantastic stay in the future! If there’s anything we can do to make your next visit even more special, please don’t hesitate to let us know.Best regards,DwipayanaGuest Service Manager

Response from Property: Dear Guest,Thank you for your feedback and for highlighting the positive aspects of your stay, including our location, room decor, and breakfast variety. We’re delighted to hear that you enjoyed these features.We sincerely apologize for the delays you experienced with the kitchen service and for the noise disturbances from Atlas Beach Club. Your feedback regarding the slow response for the beer glass and bottle opener has been noted, and we will work on improving our service efficiency. Additionally, we will explore ways to mitigate noise issues to ensure a more peaceful environment for our guests.Thank you for bringing these matters to our attention. We value your comments and hope to have the opportunity to provide you with a more seamless and enjoyable experience in the future.Warm regards,ManagementCitadines Berawa Beach Bali