Radisson Hotel Brunei Darussalam

Radisson Hotel Brunei Darussalam Reviews

Radisson Hotel Brunei Darussalam

2203 Jln Tasek, Bandar Seri Begawan, Brunei DarussalamView Hotel Details
Radisson Hotel Brunei Darussalam
Radisson Hotel Brunei DarussalamRadisson Hotel Brunei DarussalamRadisson Hotel Brunei Darussalam
Check available rooms for your travel dates
编组 10
We Price Match
1 night

Radisson Hotel Brunei Darussalam Guest Reviews

4.5/5
Great
54 review
Verified reviews
Location4.6
Amenities4.2
Service4.6
Cleanliness4.5
Filter by:
Sort by:
All Reviews(54)
Positive reviews(52)
Reviews with photos/video(13)
Awesome stay(16)
Great service(8)
Great location(4)
Negative reviews(2)
Charleee
Superior Room
Stayed in Mar 2024
Solo travelers
2 review
4.2/5
Very Good
Posted on Apr 17, 2024
Nice hotel, I stayed during Ramadan so I couldn’t sample the restaurant until the evening, but I was busy at that point. The staff did what they could though and offered guests a room service breakfast. One staff member was very friendly and he helped me book a private tour to see the water village, a boat ride, the outside of the Sultan’s palace and we even went on water safari and saw monitor lizards and proboscis monkeys in the wild. This amazing tour would not have been possible had the concierge not phoned around to get me this tour. Other group tours were fully booked, so I really appreciate it. The swimming pool was nice too. I swam at lunchtime.
Response from Property: Dear Charleee,Thank you for choosing to stay with us during Ramadan and for taking the time to share your experience. We are delighted to hear that you had an enjoyable stay despite the constraints of the fasting period.We are pleased to know that our employees went above and beyond to accommodate you during your stay. It's heartening to hear that our team member was able to assist you in booking a private tour to explore the water village, the Sultan's palace, and even experience a water safari. We believe in providing personalized experiences for our guests, and we're thrilled to hear that our efforts contributed to a memorable adventure for you.We're glad you had the chance to enjoy our swimming pool during your stay. Your comfort and enjoyment are important to us, and we're delighted to hear that you had a relaxing time swimming.Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another memorable stay in the future.Yours sincerely,Miriam WolberGeneral Manager
Guest User
Superior Room
Stayed in Feb 2024
Family
31 review
5.0/5
Outstanding
Posted on Apr 1, 2024
Good hotel, best hotel breakfast with many choices every single day to choose from. The location is not perfect for a walk around the city centre.
Response from Property: Dear Guest User,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your stay at our hotel and found our amenities, cleanliness, and service to be excellent.It's fantastic to know that you particularly enjoyed our breakfast offerings with a wide variety of choices available every day. We strive to provide a memorable dining experience for our guests, and we're glad that our breakfast selection met your expectations.We understand that the location may not have been ideal for exploring the city center on foot. While we aim to provide a convenient location for our guests, we appreciate your feedback and will continue to look for ways to improve our guests' overall experience.Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back on your future visits to the area.Yours sincerely,Miriam WolberGeneral Manager
EmmaTravels
Superior Room
Stayed in Jan 2024
Business travelers
35 review
5.0/5
Outstanding
Posted on Jan 6, 2024
I recently had the pleasure of staying at Radisson Hotel near the town in Brunei, and my experience was quite delightful. The hotel's prime location, just a stone's throw away from the town, made it convenient for exploration and local attractions. The spacious and well-appointed room offered a comfortable retreat after a day of sightseeing. The staff's warm welcome and efficient service added a personal touch to the overall experience. The room's cleanliness and attention to detail were commendable. Radisson Brunei boasts impressive amenities, including a well-equipped fitness center and a refreshing swimming pool. The on-site dining options exceeded my expectations, with a diverse menu that catered to various tastes. One standout feature was the hotel's commitment to safety and hygiene, evident in their adherence to health protocols. This added a layer of comfort, especially during these times. The proximity to the town allowed me to easily explore local markets, restaurants, and cultural landmarks. Whether for business or leisure, Radisson Hotel Brunei provides a welcoming and enjoyable stay. I highly recommend it for those seeking comfort, convenience, and a touch of hospitality in the heart of Brunei.
Response from Property: Dear Emma Travels,Thank you for taking the time to share your detailed and positive experience during your recent stay at Radisson Hotel in Brunei. We are thrilled to learn that your stay was delightful and that our prime location near the town added to the convenience of exploring local attractions.It's heartening to hear that you enjoyed the spacious and well-appointed room, the warm welcome from our emkployees, and the efficient service that added a personal touch to your overall experience. We are pleased that our commitment to cleanliness and adherence to health protocols provided you with an added layer of comfort.We appreciate your kind words about our amenities, fitness center, swimming pool, and on-site dining options. Knowing that we exceeded your expectations is truly rewarding.We look forward to welcoming you back for another delightful stay, whether for business or leisure.Yours sincerely,Miriam WolberGeneral Manager
Guest User
Superior Room
Stayed in Jun 2024
Business travelers
444 review
5.0/5
Outstanding
Posted on Jun 13, 2024
We had a wonderful experience at the Radisson Hotel Brunei Darussalam. Every staff member I encountered, from the valet to the check- in to the cleaning staff were delightful and eager to help! Thank you! Will recommend to my colleagues!
Response from Property: Dear Guest User,Thank you so much for your glowing review of Radisson Hotel Brunei Darussalam! We are thrilled to hear that you had a wonderful experience during your stay. It’s fantastic to know that our team, from the valet and check-in employees to the cleaning crew, made a positive impression on you with their helpfulness and delightful service.Your recommendation to your colleagues means a lot to us, and we are grateful for your kind words. We strive to provide an exceptional experience for all our guests, and it’s rewarding to hear that we succeeded in making your stay memorable.We look forward to welcoming you back for another exceptional stay in the future.Yours sincerely,Miriam WolberGeneral Manager
the teacher traveller
One-Bedroom Suite
Stayed in Feb 2024
Family
12 review
4.5/5
Great
Posted on Feb 18, 2024
We booked a one-bedroom suite for 3 nights which was our best decision ever. It was spacious and comfy and the right size for 3 of us as we had 2 toilets to use. Room cleanliness was also good and service was excellent generally. Breakfast was alright but I expected more variety.
Response from Property: Dear the teacher traveller,Thank you for choosing to stay with us and for taking the time to share your positive experience. We are delighted to hear that booking the one-bedroom suite was your best decision, providing you with a spacious and comfortable stay. It's great to know that you found the room clean and the service excellent.Your feedback regarding the breakfast variety is valuable, and we appreciate your input. We constantly strive to enhance our offerings, and your comments will be considered in our ongoing efforts to improve.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Yours sincerely,Miriam WolberGeneral Manager
CANDES
Superior Room
Stayed in Jul 2023
Business travelers
3 review
4.5/5
Great
Posted on Aug 13, 2023
GOOD. I will stay comeback here. Staff are great very helpful
Response from Property: Dear guest, Thank you for your review. The team and I are thrilled to hear that you had a good stay with us and enjoyed the great and helpful service provided by our teams. We are looking forward to welcome you back again in the future and if we can be of any assistance to make your next stay more memorable, please do not hesitate to let us know. Yours sincerely, Miriam Wolber General Manager
Liawsp
Superior Room
Stayed in Jun 2024
Business travelers
21 review
3.7/5
Posted on Jun 27, 2024
Check in to hotel many many time already
Response from Property: Dear Liawsp,Thank you for your continued loyalty and for choosing Radisson Hotel Brunei Darussalam for your stays. We are delighted to have you as a frequent guest and appreciate your trust in our services.If there is anything specific you would like us to improve or any special requests for your next visit, please do not hesitate to let us know. We look forward to welcoming you back many more times!Your sincerely,Miriam WolberGeneral Manager
pprw
One-Bedroom Suite
Stayed in Oct 2023
Business travelers
173 review
5.0/5
Outstanding
Posted on Nov 2, 2023
Nice location and many interesting places around here, the staffs was very helpful
Response from Property: Dear pprw,Thank you for your review.The team and thrilled to hear that you that you enjoyed the nice location of the hotel and the service provided by our helpful employees.We are looking forward to welcoming you back again in the future and if we can be of any assistance to make your next stay more memorable, please do not hesitate to let us know.Yours sincerely,Miriam WolberGeneral Manager
Anonymous User
Deluxe Room
Stayed in Jul 2023
Business travelers
10 review
4.0/5
Very Good
Posted on Aug 2, 2023
Greeted with a smile from every staffs as I walk into the hotel. Checked in was a breeze. Ordered room service and food came in an instant. Room is big, clean and comfy. Would definitely come back again.
Response from Property: Dear guest,Thank you for your review.The team and I are delighted to hear that you enjoyed our big rooms and service provided by the teams.We are looking forward to welcome you back again in the future and if we can be of any assistance to make your next stay more memorable, please do not hesitate to let us know.Yours sincerely,Miriam WolberGeneral Manager
Joe J.
Superior Room
Stayed in Feb 2023
Business travelers
3 review
3.5/5
Posted on Apr 1, 2023
Good location. Friendly staff. Breakfast could be better.
Response from Property: Dear Joe J. Thank you for taking the time to give us a review! We noticed your comments about our breakfast and have shared this information with our Executive Chef for his immediate attention and improvement in this area. We look forward to welcoming you back soon.Best regardsPaula MunozDirector of Sales & Marketing
syazreema
Deluxe Room
Stayed in Jun 2023
Friends
1 review
3.0/5
Posted on Jun 22, 2023
We were given a room that had rubbish (empty bottles uncleared etc). Toilet pipes were faulty. Service was just alright. However, location is not bad. There’s a big supermarket and mall nearby.
Response from Property: Dear syazreema,It is essential for us to receive guest feedback and we sincerely would like to thank you for sharing your review with us.We are disappointed to learn that we have failed to meet your expectations regarding the cleanliness of the room.As we are constantly trying to improve our service for all our guests, we do take such feedback seriously.Once again, please accept our sincere apology and we hope to get a chance in the future to provide you with a more enjoyable stay.Yours sincerely,Miriam WolberGeneral Manager
Mark
Superior Room
Stayed in May 2023
Friends
3 review
1.7/5
Posted on Jun 3, 2023
The only good thing about this hotel is its location to the Royal regalia museum which is of walkable distance. We checked in at 3.30pm and counter staff told us the single bed double rooms were not available and we have to wait around 1 hour for it to be ready. Counter staff then asked if we would like to upgrade to deluxe room (which doesn't honestly look any bigger than a the room we booked) for an additional $10 per night. My bed sheets were dirty and there were small stains on the bedsheet, and it did not feel clean. The sheets were probably not changed. Basic toiletries like toothbrush, razer was not already placed in the toilet and will only be available upon request. We had to request for the toothbrush twice before we got it. Have stayed at Radisson blu bangkok, Radisson Cebu and this Radisson hotel is by far the worst I have stayed at. Dirty and Stingy. 100% not worth the price.
Response from Property: Dear amsh, We are sorry to note that you did not have an enjoyable stay with us and appreciate you taking the time to provide feedback. We take reviews very seriously as it is our priority to ensure all guests receive a memorable experience while in a safe and welcoming environment. We hope that this will not deter you from visiting us again and look forward to welcoming you back soon. Kind regards, Paula Munoz (Director of Sales & Marketing)
Guest User
Deluxe Room
Stayed in May 2023
Couples
5 review
5.0/5
Outstanding
Posted on May 19, 2023
Location is great. Walking distance to Royal Regalia. Good place to go back and refreshed after a trip around the town. Recommended. Breakfast was ok. Too bad didnt had the chance to try the Indian restaurant there.
Response from Property: Dear Guest, thank you for your review.The team and I are delighted to hear that you enjoyed the location of the hotel and breakfast served.We are looking forward to welcome you back again in the future and if we can be of any assistance to make your next stay more memorable, please do not hesitate to let us know.Yours sincerely,Miriam WolberGeneral Manager
Filion
Deluxe Room
Stayed in Mar 2023
Business travelers
5 review
2.2/5
Posted on Mar 27, 2023
The hotel is situated on the main road. Very noisy at night. Had to pay extra to move to the top floor. Can still hear the traffic. Room is humid and smells damp. First morning, brown water came out of the tap, which lasted a good two hours.
Response from Property: Dear Mr FilionThank you for taking the time to give us a review! We are sorry to read about your discomfort during your stay. We have taken note of your comments about noise from the main road. Unfortunately, this issue was wall beyond our control but we will address this matter with the relevant government authorities to see how this can be improved. Noted also your comments about the room being humid and damp. We have addressed this matter with our Housekeeping team for further improvement. At the same time, we have also taken note of your feedback on the water discoloration from the tap. There was a major leak the day before and we had to do immediate rectification. Our team at the reception could be more proactive by informing the guests about this matter. This matter has been addressed with the relevant department for improvement. Once again, we truly apologize for the inconvenience and discomfort and thank you for bringing these matters to our attention.We look forward to your next stay with you soon. Best regardsPaula MunozDirector of Sales & Marketing
Ashrinayu
Superior Room
Stayed in Jul 2023
Business travelers
87 review
5.0/5
Outstanding
Posted on Jul 28, 2023
Great hotel stay!!!👍👍👍👏 will stay again in future……..
Response from Property: Dear Ashrinayu,with great pleasure we read that you had a great stay with us.We are looking forward to welcome you back again in the future and if we can be of any assistance to make your next stay more memorable, please do not hesitate to let us know.Yours sincerely,Miriam WolberGeneral Manager