Novotel Hotels in Berlin

Since it's a museum island, I thought I could go everywhere on foot, but it's not accessible on foot unless you take the bus. It's closer to Ostbahnhof than Hauptbahnhof. The night view of the Berlin Dome from the room is beautiful 👍🏼

EVERYTHING is very good! Service point 2/5 is due to a bad experience of being double charged. I believe it is only done by mistake and now it's the time to see how soon Novotel Berlin can recover the double charged. 4 days gone and I have not received their e-mail acknowledgement, which i believe is the top 1st thing to do, but they didn't.

Firstly, may I say that the room was large, airy and well equipped, the bathroom had both a shower and a bath, the bed was comfortable, if a little soft, we had a good night’s sleep, and the floor was generally quiet. The main point of this review is to comment on the poor level of housekeeping, and not what I would expect of an Accor hotel. On each day of our stay, there was always an item or two not replenished by housekeeping. Day one, Friday: arrival, the hand soap dispenser in the toilet was empty. Day two, Saturday: toilet hand soap still empty. Day three, Sunday, toilet hand soap still empty, cotton shower/bath mat, used one taken away, not replaced. By this time I’d lost faith in the toilet hand soap ever being replenished so spoke to reception who gave me a ‘stand-alone’ replacement. Day four, Monday: used hand towels taken away, not replaced, another visit to reception to get the towels, we also told them of the previous days ‘not replaced items. Day five, Tuesday, felt assured that after previous day’s visit to reception that all would be OK, alas not the case! This time, the coffee was not replaced. Add to this, upon our arrival, the handyman was fixing the toilet, it was constantly flushing/running. On returning to the hotel on Sunday, approximately 8.30 PM after a long day out, the toilet was constantly flushing/running again, upon reporting this to reception, we were told that the handyman had gone home, we explained that wasn’t our problem, the running water in the toilet was! A member of staff did resolve the issue, but this could only have happened when the housekeeper cleaned the room. Surely it was their responsibility to report this and get it sorted when the handyman was at work? On their own, these may seem trivial, but as each day passes, they mount up and ****** away, one item on their own is forgetfulness, add them together, it’s very tardy, and not what I would expect from a brand such as Accor, Novotel. This was the first time I’d stayed in a Novotel Suites, despite being a regular Accor customer and I’d like to add my expectations. The room was advertised as having a microwave, to this end, I expected there to be some plates and cutlery, ideally ceramic plates and metal cutlery, but at least disposable ones. When we discovered none on arrival, I went to reception and to ask for some, the gentleman who I asked appeared to be surprised that there was none. However, they were never replaced, we always had to ask for them. May I suggest that when offering these rooms, disposable plates and cutlery are placed in the room as a matter of course and are replaced if used. A final note, I would have preferred to keep this between myself and the hotel manager, I have emailed him/her but to this date, I’ve not had a reply.