Best Brighton Spa Hotels

I almost walked out of Jury's Inn when I arrived in Brighton; I was already irritated by their 16:00 check-in time, and the place felt grubby and tired when I walked in. However, it redeemed itself quite quickly when I dealt with the staff. The ladies on the reception desk were incredibly helpful, friendly and efficient, and Ken at the bag storage made my day with his calm and affable personality. The room itself was clean and comfortable, and even though I was close to the lifts, there was little noise. I never ate at the dining room so cannot comment, but I did have a drink at the bar area, which I found to be a little sterile. It was a busy weekend with many people and families in and out, but the hotel managed exceptionally well. Even when one of the lifts was out, I didn't feel that the staff dropped their pace or professionalism. The hotel is in a great location as a springboard for Brighton. My ”Jury” is still out regarding value for money, but I have no hesitation in appreciating the staff.

Stayed here for a conference and wasn’t overly impressed. I appreciate they are going through a refit but there was an unacceptable amount of disruption. Long wait at reception to check in. Long queue and only 2 receptionists. Workmen noise during breakout sessions of the conference meant it was difficult to hear speakers. Main lifts out of action and signposting from small lifts to rooms was very poor and I struggled to find my room. Room smelled strongly of paint and had to open window as air con unit didn’t appear to be wired in. Came back after being at dinner to find my towels had been replaced (surprised but thank you) but my facecloth had been removed (it was my own one) and I had nothing to wash my face with. But probably worst of all was being woken by workmen shouting right outside my window at 6.45am. Not what I wanted after a late night. I’m just glad I wasn’t paying for it!

After travelling for 14hrs, my pregnant daughter and I were super excited to be staying in the hotel and were particularly looking forward to a swim in the hotels pool. We arrived early and there was an issue with our booking; seemingly it had been cancelled somehow. The staff were patient and helpful & offered us another room, the same size and price. They also let us access the room early. As we walked through the hotel we we're a bit surprised that it didn't quite match the grandeur in the photos. However, we were desperate to offload our luggage and pop into town to get some essentials. Upon entering our room we were shocked! The room was extremely outdated, dusty and the fixtures and fittings weren't in the heat of repair. We had specifically booked a sea view room, as were coastal girls and wanted to enjoy the view. The windows were filthy and our view was stilted just dirt and grime. Being coastal, we do appreciate the effects of the salt from the sea on the windows, but - this was beyond what would be reasonably expected. We decided to weather it as we were both too tired and thought things might seem brighter after a swim. Sadly, this wasn't to be. The pool - although advertised as 'heated' - was freezing and we couldn't manage very long. This was so disappointing as we had been so looking forward to using the pool and winding down. We headed back up to the room to warm up and try to make the best of the situation. Again, this didn't happen. The room was freezing, with no heating accessible to turn up. My daughter (22 weeks pregnant) had chattering teeth and it was all just too much. We packed up and headed down to the reception to check out. We'd spent less than 2 hours in the hotel! We explained the issues to reception who were, to their credit, understanding. They did offer us the use of another, upgraded room but given the state of the room we had just vacated we didn't think it worth risking another shot. We had our refund processed, thanked the staff and left. The staff, as a whole, were faultless - especially a lady who I think was relatively new to the role. The Manager assured us that the hotel is going to be undergoing a refit but that wasn't much help to us at that time. It's such a shame that the hotel is so substandard! It's a beautiful shell, fantastic location and offers such amazing views. But, our experience means we will refrain from ever visiting the hotel again, and couldn't ever recommend it. For £250 for one night it's just not ok.

I have wanted to try this hotel for a long time, my partner surprised me with this hotel along with a pregnancy spa package , followed by dinner at the hotel’s restaurant for my 30th and to celebrate his return from the Army , We had arrived Saturday the 23rd July 2022 at around 11ish to check in for our sea view suite. When we arrived the girl on reception couldn’t find our booking , she eventually did and stated we were a day late. My partner had rang prior to this to book as had a nightmare when trying to book online along with the spa package so the hotel staff booked this not him. The girl then stated due to events happening that weekend in Brighton they had no rooms available, my partner then went to speak to the staff at the spa and cancelled due to me becoming very upset and no longer wanted to be there if we didn’t have a room to stay. We asked to speak to the manager and we’re shocked at the unprofessional girl who we had to deal with , no apology no compassion just rudeness. Me being 7 months pregnant wasn’t even offered a seat or for out bags to be taken whilst they tried to deal with the refund we had asked for at this point, she then went to speak to her manager and after us standing around for 45 minutes said a room had become available , so we then rebooked into the spa. The room was a sea glimpse room overlooking west streets nightclub, no bath tub nothing like the suite we had booked. My partner then went back to reception and said we appreciate the room but obviously pricing would be different from a cosy room to a suite. We were issued no apology no compensation absolutely nothing just a foul attitude and told it was our fault and they wouldn’t do anything else to accommodate. WOULD NEVER STAY IN THIS HOTEL AGAIN , front of house team need to learn customer service skills. The Bar manager had spoke to us throughout the day and he said it’s obviously not down to him but as we had such an awful time he would compensate us £50 for drinks , this was them moved to the restaurant as being pregnant the drinks were a lovely gesture but I can’t drink. The meal was fantastic I couldn’t recommend enough, The ladies in the spa were also the loveliest and were so accommodating and made my pamper so lovely, they also had online conversations that were forwarded to front of house stating we were booked for the Saturday overnight stay… I understand mistakes can be made but the way we were treated when spending that much money was a disgrace and very off putting. Such a shame because the potential is there it’s the front of house team that let down the visit and experience. 😔

Amazing experience! James, mark and the team really went out of there way to provide a great service for us. Not only was the place itself fantastic and cosy, the location was perfect, right next to the beach and the city centre. However, what really set this place apart was the people, James, Mark and the team made us feel so welcomed. It was mine and my girlfriend’s first year anniversary and they went and sourced flowers for me from a local shop and delivered it to my room, and with a busy weekend ahead that helped me so much! Even when I cut myself at the beach I sent a message asking if they had a first aid kit and the guys dropped plasters to my room with anti-bac wipes, the service was honestly exceptional! We will definitely be coming back to Brighton, and we’re so happy that we found a great place to return to. Highly recommend 10/10!

Lovely hotel and perfect location for shopping restaurants beach. Was very clean and had most of what you need. Bathroom was clean and shower powerful and hot. Breakfast was plentiful and very tasty. Staff helpful and friendly. Only negatives were being overlooked by the houses behind so blind had to stay down (room32) bed and room were comfortable but small no vanity or shelf for makeup. A lot of noise from room above and doors slamming. Would recommend and stay here again as the price I felt was reasonable.