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5 star

Steigenberger Icon Wiltcher's
4.4/5119 Reviews

Steigenberger Icon Wiltcher's

Chatelain Brussels|1.16km from Royal Palace of Brussels

Latest booking 6 hrs ago

The room size was OK. I was in a Deluxe room on the 2nd floor with balcony and view to the inner courtyard. I had specifically asked for a quiet room on a higher floor (arrival was on a Friday, stayed until Sunday). During both nights there were festivities going on in the hotel (first a bachelor party and the next night the wedding). The noise (music, etc.) in the evening and during the night was unacceptable for such a high standard hotel. Even when the windows were closed, the noise was clearly audible. Around midnight I went to the reception to complain - both nights. I was told that this event would go on until at least 3 a.m. I was offered to move to another room - but I did not accept that, since I expected to be disturbed by the noise in most rooms. I was told that at my check-out a manager would be available to take in person my complaint - which, of course did not happen. On Saturday after lunch I wanted to have coffee/cake with a friend in the hotel restaurant/terrace. It took the waiter almost 20 minutes to come and take our order. When arriving at our table, he just told us that there is a QR code which we need to scan in to see the menu. We did not place an order and left - very disappointing experience! Another issue was that I was travelling alone and was put in a room with connecting doors, which I believe is not suitable for solo travellers, esp. for females. I informed the hotel about all the above and received only very poor replies. The noise situation has to be improved - if a hotel does not have suitable rooms for parties, then don't rent them out when you have paying guests who at least want to sleep at midnight.

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Breakfast

9Hotel Central
4.2/5101 Reviews

9Hotel Central

Central Brussels Brussels|0.61km from Royal Palace of Brussels
Incredibly well placed hotel. Right in the center of Brussels, everything is accessible on foot. Spacious room, nice and clean bathroom despite the toilet wedged between a wall and a sink. (Do not abuse fries and waffles otherwise you will spend more) The hotel has a huge advantage. However the big problem with this hotel is the service. The service is deplorable, frosty welcome, no smile, hello tear off, no please, no thanks ... the polite expressions are all forgotten. Upon arrival, I was asked for a bank card and identity card, ok I give. White is palpable in the room. Then I ask him why he enters my card numbers because I had everything on the internet, he spontaneously replied ”Beh for the deposit”. No worries, this is understandable, however, he could just tell us, and also give us the amount that was going to be blocked, which I only saw because I looked on the TPE ... very little shopping again . We encountered two fairly basic problems. We ran out of toilet paper, so I ask the receptionist if he can give it to us, the answer was ”Abon? Oh well I am amazed. Wait, I'll see if I can find that for you. ” Very surprised by this reflection, we had the impression of having stolen toilet paper, we left empty-handed, toilet paper in hand. In addition we asked 3 times to 3 different employees to change a bulb that no longer worked in our room, something that was never done despite staying 3 nights. Very disappointed by this considerable lack of service / politeness for a four star ... Too bad because this hotel has great potential. Ps: I'm still waiting for my billing email.

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Top rated hotels in Brussels

Searching for hotels near Royal Palace of Brussels? Compare room rates and reviews to find your ideal stay.
Ibis Brussels Off Grand Place
4.3/5123 Reviews
Central Brussels
First of all location is great! Just next to basically everything! Hotel itself looked really fresh and nice. It was clean! We had triple room with one single bed and one double bed and it was really spacious! Basically it was almost like two rooms. Bathroom was bit tight but manageable! Breakfast offers wide variety of foods and plus points from the waffles! Few negatives: Air con was really loud in our room but it worked (+30 outside so really necessary), the cleaning did not change the right amount of towels. Also door banging sounds can be heard from the corridor quite easily but these are quite minor issues. All in all I will definitely choose this hotel for my future visits in Brussels! Merci!
9Hotel Central
4.2/5101 Reviews
Central Brussels
Incredibly well placed hotel. Right in the center of Brussels, everything is accessible on foot. Spacious room, nice and clean bathroom despite the toilet wedged between a wall and a sink. (Do not abuse fries and waffles otherwise you will spend more) The hotel has a huge advantage. However the big problem with this hotel is the service. The service is deplorable, frosty welcome, no smile, hello tear off, no please, no thanks ... the polite expressions are all forgotten. Upon arrival, I was asked for a bank card and identity card, ok I give. White is palpable in the room. Then I ask him why he enters my card numbers because I had everything on the internet, he spontaneously replied ”Beh for the deposit”. No worries, this is understandable, however, he could just tell us, and also give us the amount that was going to be blocked, which I only saw because I looked on the TPE ... very little shopping again . We encountered two fairly basic problems. We ran out of toilet paper, so I ask the receptionist if he can give it to us, the answer was ”Abon? Oh well I am amazed. Wait, I'll see if I can find that for you. ” Very surprised by this reflection, we had the impression of having stolen toilet paper, we left empty-handed, toilet paper in hand. In addition we asked 3 times to 3 different employees to change a bulb that no longer worked in our room, something that was never done despite staying 3 nights. Very disappointed by this considerable lack of service / politeness for a four star ... Too bad because this hotel has great potential. Ps: I'm still waiting for my billing email.
B-Aparthotel Regent
3.7/531 Reviews
Central Brussels
First of all, the hotel is the same as the picture. Also in the city center. You will receive the message to the bottom. There will be a password for the first door. After entering, there is a password for the second mailbox. Then get the room card. The lady at the front desk was very polite and helpful to us. On the first day, I felt that the floor was too low and dangerous. Ctrip customer service responded, and I changed to a new room the next day. As a result, a foreign woman opened the door on the third day. Hotel Oolong gave the wrong key. Scared me. If I was not in the room at the time. What to do if the money is lost.
Warwick Brussels - Grand Place
4.2/575 Reviews
Central Brussels
Great location.. good facilities Excellent staff Water pressure and hot water were an issue. Turn the taps on 10 minutes before your shower Rooftop was nice. Poor service up there tho
Hotel Agora Brussels Grand Place
4.3/578 Reviews
Central Brussels
Does this restaurant have breakfast? I don't think there is a place for breakfast. The front desk didn't introduce me to breakfast either. The biggest feature is that the stairs are steep and there is no elevator. The reception desk on the first floor. The reception desk is called because there is no hall, all of which are ten square meters in size, and they are closed after get off work at night. I don't know the specific time when I get off work. I went downstairs after 7 o'clock in the morning with the sliding doors closed. There are several rooms on the second floor, and two rooms on each floor above the second floor. I live in the highest room No. 6, and my suitcase is 31.8kg. Look at the stairs in the picture. The first one is from the first floor to the second floor, and then there is a spiral staircase. It's so difficult! The location is very convenient, just near the main square. I still recommend that you live in Novotel, Ibis or Hilton. Are all next to each other. This hotel is too bad. Especially Chinese people go to Europe with a lot of luggage. The hotels I'm talking about are very close to Brussels Central Station, a five-minute walk. Novotel or Hilton and the train station are just across the door. There are many thieves in Belgium, so everyone must pay attention, especially not to reveal the rich. Europe is terrible now.
Alma Grand Place Hotel
4.2/5114 Reviews
Central Brussels
Lovely welcome by the receptionist on Tuesday the 31st in the afternoon (sadly not remembering his name. South American?) And little surprise as we checked in that made such a difference. A nice welcome card and a teddy bear to our daughter. Sweet! Location of the hotel is superb and style of lobby and entrance is really lifestyle and modern. Room was spacious, spotless in terms of cleaning and cot was provided as per requested. Lovely toiletries from Rituals in the bathroom. Improvement points: we weren't provided with water in our room, and no water station in the hotel at all. No one explained us facilities of hotel or tried to explain type of breakfast, etc, bed and pillows were uncomfortable, not one herbal tea available in the tea station of the room, their booking system must be so old as communication did not get through the team and had to explain few things over and over again. They took pictures of our passports, which took long and it felt ridiculous the way they rely on a printer that did not seem to work. Must be annoying to the workers in that hotel to deal with. Overall they workload did not give the modern vibe that hotel pretends to.

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