Guest User
February 10, 2022
My stay at Velvet 1889 was the worst hotel stay of my life so far. The receptionist refused giving me bed covers and told me to turn the A/C on instead. It is February, and it's Cairo nights are incredibly chilly. When I contacted the customer service, they told me the same thing and the A/C would be more than enough! I felt completely humiliated and dehumanised. The bedsheets had body hairs stuck to them and the towel I was given was already wet. I had to cut my stay short and leave the hotel at 12 a.m. to go and look for somewhere else where I could even have the luxury of having blankets. When I came out of the room, I found that the receptionist was putting together bedsheets for me to use as make-do blankets. The experience was disappointing through and through. They did not even once apologize or show any vague understanding of human needs, such as having a warm place to sleep in in such a harsh winter!