St. Regis Hotels & Resorts Hotels in Cairo

I needed to stay here for a business trip. The good points are the consistently high quality of the St. Regis rooms, the abundant breakfast, and I loved the swimming pool. The downside is the location. The new capital city is so new; the nearest shopping mall is a 30-minute drive away, and because it's so new, even ride-hailing services are hard to find. The hotel only has two restaurants.

I’ve stayed at St. Regis hotels in many countries, but this one is hands down the worst. It might just be that the general hospitality quality in Egypt is lower. Photos don't lie: Upon entering the room, I found a piece of used soap left in the shower. This is absolutely unacceptable for a luxury brand. Terrible service: The female chef at the egg station during breakfast was extremely rude—I’ve never experienced such an attitude at any hotel before. I reported this to a manager before leaving the restaurant, but there was no follow-up whatsoever. Unprofessional staff: Compared to other St. Regis properties, the staff here lack basic politeness. The Concierge was particularly unhelpful and provided inaccurate information. They recommended the hotel's Egyptian restaurant but failed to mention it only had outdoor seating. It was freezing cold, and there was no indoor option. After being sent back and forth between floors and being told the restaurant wasn't even open yet, we were finally tucked away in a buffet corner to eat. To top it off, the food was mediocre at best.