Bowood Hotel, Spa, and Golf Resort

Guests appreciate the comfortable beds, spacious rooms, and friendly staff. They enjoy the spotless, luxurious rooms and the wide range of fresh, healthy breakfast options. The spa and cleanliness receive positive feedback.

We booked a spa package at this hotel, we had high expectations considering the reviews. We had booked a couples suite spa package at a cost of £500 for the night, we checked in and was given a ground floor room with a view of a brick wall, the room was very used with all the furniture and carpets stained, the bedding was ripped! The room was freezing cold and we had to call reception because the heating wasn’t working, maya one of the receptionists came to the room to rectify but then had to call maintenance. We went to the spa for our treatments and again was greeted cold, it seems they don’t use their heating to keep their guests warm! It’s a spa and your meant to feel relaxed which was completely the opposite, we had booked a couples spa package however we were diverted off in different directions for our treatments even though the room I had my treatment provided in had 2 massage beds. We then proceeded to our dinner reservation and was provided a set menu for the package we had booked, there was a £50 allowance each however nothing had a price and all sides had a supplement price. I asked the restaurant manager if there was an alternative menu but he advised it was pretty much the same and seemed reluctant to provide. We’ve been to hundreds of hotels and never once not seen a soup on the menu, considering the cold winter weather we wanted something to warm us up. I asked one of the waitresses was soup available if we paid a supplement to which she advised it was on the room service menu. We ordered this as our starter and agreed to pay any supplement, however it arrived and was bland with no flavour and no seasoning to then be advised it was from the kids menu! Seriously! The menu was very limited, we’d ordered our mains and desserts. The main arrived which was chicken and was full of gristle and disgusting, the apple pie was also terrible. We pretty much left everything that was ordered, we’d noticed that there was a tapas nibbles menu and asked if we could order from this menu paying additional to what we had already paid but the restaurant manager refused for us to have this served to our table and had to be seated in the bar which was 5 meters away from the restaurant. However the food was cooked from the same kitchen as the restaurant! Makes no sense! We had to leave the hotel to source food locally instead! We ordered breakfast to our room the following more and again more disappointment as it was cold! The restaurant was a 30 seconds walk from our room so no reason for this! This hotel doesn’t seem to be part of a chain, so the small personal touches go along way to making guest feel welcome and wanting to return. Declining extra services and products leaves a negative opinion with guests also has an affect on profits so makes no sense! I think the restaurant manager was very obnoxious and needs some training how to deal with diversity of guests needs! We’ve stayed many other places that are part of a chain but offer a much mo

We had a private lunch with a group of friends to celebrate a special occasion. The food and service was outstanding. I would like to specifically mention Rebecca who went above and beyond to make it a special event; she was friendly, professional and engaging, and an absolute asset to the hotel.