JATO HOTEL

JATO HOTEL Reviews

JATO HOTEL

Cai'e South Road (Yinxiang Tianxin), Furong District, Changsha, Hunan, 410002, ChinaView Hotel Details
JATO HOTEL
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JATO HOTEL Guest Reviews

4.8/5
Excellent
5461 review
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(5461)
Positive reviews(5396)
Reviews with photos/video(1834)
Friendly front desk staff(818)
Convenient for shopping(238)
Convenient parking(202)
Loved the night views(138)
Good audiovisual experience(134)
Close to metro(119)
Highly recommended(82)
Negative reviews(65)
Philippe
Special Queen Room
Stayed in Nov 2024
Solo travelers
10 review
5.0/5
Outstanding
Posted on Jan 7, 2025
Excellent hotel, great location at the center of the city, clean and spacious room.
Response from Property: The hotel is our foundation, and service is our essence. We go out only to relax our minds and enrich our spirits in the city. This is Jian Tu. We look forward to your next wonderful encounter and will accompany you on the road. We wish you a pleasant journey~
Mikmiks
Featured VIP Room - City-View (Double Bed)
Stayed in May 2023
Couples
5 review
5.0/5
Outstanding
Posted on Jun 7, 2023
The room was very pleasant, it was cozy and clean. Friendly staff and a perfect location because it is way too close to the downtown 🤗 Everything was nice. Would surely choose it again next time I visit Changsha.
Response from Property: 【❤暢享城景,免費停車,管家服務❤】冥冥中的牽引,讓我們相遇。珍惜此刻的緣分,為了延續緣分,我們會更加認真、用心、努力走好每一步,把控每一個細節和服務。讓親愛的有賓至如歸的感覺。祝願您生活幸福,開心每一天。感謝親的支持!
Guest User
Featured VIP Room - City-View (Double Bed)
Stayed in Jul 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Aug 15, 2024
very good
Response from Property: 【❤城市夜景,免費停車,管家服務❤】酒店是我們的基礎,服務是我們的根本。舒適的體驗在簡途,温馨的感受在簡途。出門在外衹為能在城市之中得到心靈的放鬆,精神的充實,這就是簡途,簡途始於酒店但不止於酒店,期待與您下次的美好邂逅,一直在路上與您相伴。祝您旅途愉快~
Xiaoyang
Featured VIP Room - City-View (Double Bed)
Stayed in Sep 2021
Business travelers
10 review
5.0/5
Outstanding
Posted on Feb 14, 2022
nice trip
Response from Property: 嘻嘻嘻~小主在誇途途非常好呢,途途不禁偷偷的在笑哦,簡途一直致力於服務好每一位賓客,途途信奉客人為朋友,提供優質的服務是簡途必須做的,可以讓您在旅途中感受最舒適、最安逸、驚喜多多的旅途生活,我們會繼續努力!簡途,旅途中的家,我們相約下次哦~
Chengjiadadadaxiaojie
Featured VIP Room - City-View (Double Bed)
Stayed in Nov 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Dec 17, 2024
The hotel's considerate service: There is a QR code on the bedside of the room where you can place an order for delivery. When I was washing my face, I found that I forgot to bring a hairband in a hurry to go out. Fortunately, the hotel was prepared. It was not too friendly. In addition, the hotel front desk also thoughtfully prepared a map of Changsha tourist attractions. and traffic notes. Environment: The decoration style of the hall and the room is uniform, black and white, simple and elegant. The full-length mirror and the makeup mirror on the washbasin when I entered the room are my favorite. For girls who have to dress up and put on makeup when going out, the mirror position and natural light The blessing is like adding a filter. Maybe because of the high floor, the view from the window is really good. You can see the IFS tall building while sitting comfortably on the sofa. Location: The location of the hotel is very convenient. You can walk to Huangxing Pedestrian Street and IFS, both of which are business districts in the city center. If you go out by subway, the Line 1 subway station is very close, while Line 2 is a little further away. If you take a taxi, you'll be right on the street downstairs, so you won't be far from anywhere. Facilities and hygiene: The room is quite spacious, the mattress and pillows are very soft + clean and tidy. The bathroom is separated from wet and dry. It is convenient to use it separately with friends. Like it! The only drawback is that you have to wait for a long time for the elevator! Finally, I found that there is no need to queue in a long line for Cha Yan Yuese in the alley opposite the hotel. It was so pleasantly surprised. [Wow] I chose a good hotel this time and I am very satisfied with it. The price/performance ratio is also very high. I will come again next time~
Original TextTranslated by Google
6/16
Response from Property: [❤Laundry service, free audio and video, free parking❤] Some people say that remembering a city is because of a certain person, thing or place in the city. I am glad that you have someone to accompany you on your trip to Changsha. This is exactly what happened. Just as we say "knowing you - knowing yourself - holding hands", from the first time we met, to understanding each other, to working together, in 2024, we met new friends who went hand in hand. Words cannot express our happiness. , don’t say anything, I know you understand, see you next time!
Guest User
Featured Room - with View (Double bed)
Stayed in Nov 2024
Couples
2 review
5.0/5
Outstanding
Posted on Dec 26, 2024
The room is transparent and spacious. You can see the entire city and river. The service is very good. Xiao Luo and Xiao Zhou at the front desk are very welcoming. When I returned to the hotel at three o'clock in the morning, I ordered a foot bath. The service staff delivered it quickly. The foot bath was a plus. The only drawback is that the elevator is shared by the entire building. Although the hotel is located on the highest four floors of the building, anyone can use the elevator to reach the door of the hotel's internal room. Although I wasn't disturbed in any way, I felt that the privacy might be a bit lacking. In summary, it is very comfortable to live in the high-rise apartment with transparent views, and the price/performance ratio is relatively recommended. I will repurchase.
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for choosing Jiantu Hotel and leaving this review. Xiaojian understands that the hotel environment is very important to guests. We have always been committed to providing a comfortable and warm accommodation experience. If you have any questions during your stay, you can also contact the front desk customer service at any time. We We will handle it for you in time. We sincerely invite you to come again to witness our growth. Looking forward to meeting you next time
Anonymous User
Featured Superior Room (Double bed)
Stayed in Aug 2024
Solo travelers
2 review
2.7/5
Posted on Sep 17, 2024
The hotel is located on the highest floors of a residential building. This is quite unexpected. It's more like a B&B. The price is quite cheap.
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for choosing Jiantu Hotel and leaving this review. Xiaojian understands that the hotel environment is very important to guests. We have always been committed to providing a comfortable and warm accommodation experience. If you have a bad experience during your stay in the hotel, we will Deeply sorry. The hotel is located at 28-31F, Impression Tianxin, No. 77 Cai'e South Road. There are 6 elevators that can go directly to the residential buildings and B&Bs downstairs of the hotel. If you have any questions during your stay, you can contact the front desk customer service at any time, and we will handle it for you in time. We sincerely invite you to come again to witness our growth. Looking forward to meeting you next time
Guest User
Featured Room - with View (Double bed)
Stayed in Jul 2024
Family
8 review
2.5/5
Posted on Sep 7, 2024
This is an extended stay order, and has been reviewed in the first phase of the order: 1. The environment of commercial and residential buildings is very poor; there are few elevators, they are dirty, and garbage trucks and passengers are crowded together. 2. The service attitude of the hotel front desk is worrying; 3. The room hardware and scenery are good; 4. Room service staff are warm and thoughtful; 5. Convenient parking;
Original TextTranslated by Google
Response from Property: Dear customer, we are sorry to bring you an unpleasant stay experience. We attach great importance to your feedback and will make corrections. Indeed, as you said, the hotel has high floors, but there are only 6 elevators, and there will be one on each floor during peak periods. Stop, the waiting time is long, and the property management downstairs is poor, it is easy to happen. The property staff collects the garbage from the property and has to compete with the guests for the elevator. I have been warned many times, but the property has not changed. It is true that the hotel has neglected its duty. We will strengthen management and communication. The person who was responsible for receiving you at the front desk has been fired. I am really sorry that the management training was not in place and has been replaced. We attach great importance to your stay experience. Please give the hotel a chance to make a new start. We look forward to seeing you. I wish you a happy trip and good health next time you visit, and once again I wish you have fun with your daughter and grow up happily~~
Guest User
Featured Room - City-View (2 beds)
Stayed in Jul 2024
Family
1 review
1.0/5
Posted on Aug 9, 2024
The room was extremely poor, especially the service. Any talk about a big terrace is all lies. It feels extremely, extremely, extremely bad!
Original TextTranslated by Google
Response from Property: Dear guest, Xiaojian understands that the hotel environment is very important to guests. We have always been committed to providing a comfortable and warm accommodation experience. We are deeply sorry for the bad experience you had during your stay in the hotel. The terrace is located on both sides of the north and south platforms on the 28th floor of the hotel. The viewing terraces are an open public place open at fixed times. If necessary, you can contact the front desk to open the terrace. There are also videos and pictures displayed on the platform. If you have any questions during your stay, you can contact the front desk customer service at any time and we will handle it for you in time. We sincerely apologize for the inconvenience caused to you and sincerely invite you to come again to witness our growth. Looking forward to meeting you next time
Anonymous User
Featured Room - with View (Double bed)
Stayed in Jun 2024
Travel with friends
0.5/5
Posted on Jul 14, 2024
Very bad, the bathroom is full of hair, the room is not clean, the sheets are stained, and the sound insulation is not good. I don’t recommend it, avoid it! ! !
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for staying at Jiantu Hotel and taking your precious time to tell us about your stay experience. We are always committed to providing better services to every guest. We are very sorry for your feedback on hygiene and sound insulation issues! We have always attached great importance to guest room hygiene. After the guest room aunt cleans, we will also ask the room manager to conduct a hygiene inspection. The hygiene situation you described this time should never happen! We will be more stringent in requiring housekeeping staff to pay attention to hygiene details. Regarding the sound insulation issue in the guest rooms you mentioned, our hotel rooms are all double-glazed. For guests who are light sleepers, we also provide free earplugs to guests. Next time you check in, we can help you arrange a room away from the sound source. We are full of uneasiness and apologies for not being perfect. Thank you for your company and tolerance. We strive to provide you with the highest quality service. We hope you can feel our sincerity and intention. We look forward to meeting you again next time and wish you success in your work and all the best!
Guest User
Family-friendly Queen Room
Stayed in Apr 2024
Family
1 review
1.5/5
Posted on May 27, 2024
The location is very average! The room is very small and different from what is shown in the pictures. We live on the 29th floor and it is difficult to wait for the elevator. Staying on the weekend is a bit expensive, but there are no advantages! Poor experience! Not recommended! ! !
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for choosing Jiantu Hotel and leaving this review. Xiaojian understands that the hotel environment is very important to guests. We have always been committed to providing a comfortable and warm accommodation experience. If you have a bad experience during your stay in the hotel, we will Deeply sorry. The hotel is located at 28-31F, Impression Tianxin, No. 77, Cai'e South Road. There are 6 elevators directly accessible to the hotel. Downstairs are residential buildings and B&Bs. The increased traffic in the hotel on weekends may result in long waiting times for the elevators. The hotel elevator is a public place and belongs to the entire building. Regarding elevator management, we will strengthen communication with the property and supervise the property to make improvements. If you have any questions during your stay, you can contact the front desk customer service at any time and we will handle it for you in time. If you are not satisfied with the room type, we can also change your room in time. We sincerely apologize for the inconvenience caused to you and sincerely invite you to come again to witness our growth. Looking forward to meeting you next time
Guest User
Special Queen Room
Stayed in Apr 2024
Other
5 review
1.6/5
Posted on May 30, 2024
The boy at the front desk is like a **, he has no sharp eyesight at all, and he doesn't even talk much. He doesn't want to say too much. It's really the worst service.
Original TextTranslated by Google
Response from Property: [❤City night view, free parking, butler service❤] The hotel is our foundation and service is our foundation. Hello, the hotel has found out that you want to check in the room first, and the hotel manager showed it to you and recommended Ctrip to book it, and promised you a free upgrade to your room type, and introduced value-added services such as terrace viewing, laundry service, and treasure box service. Dear, I was satisfied with the handling at the time, and I was also satisfied with the return visit after leaving the hotel. Your review here 10 days after you left the hotel is different from the situation at that time. Did you comment on the wrong hotel? Dear, if you have any questions, please call the hotel directly. The front desk will give you a satisfactory answer. I wish you a happy journey. Peace and joy~
Guest User
Featured VIP Room - City-View (Double Bed)
Stayed in Sep 2023
Travel with friends
1 review
1.0/5
Posted on Oct 6, 2023
The sound insulation of the room is extremely poor, there are insects in the room, and the sheets are not clean
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for staying at Jiantu Hotel and taking your precious time to tell us about your stay experience. We are always committed to providing better services to every guest. We are very sorry for your feedback on hygiene and sound insulation issues! We have always attached great importance to guest room hygiene. After the guest room aunt cleans, we will also ask the room manager to conduct a hygiene inspection. The hygiene situation you described this time should never happen! We will be more stringent in requiring housekeeping staff to pay attention to hygiene details. Regarding the sound insulation issue in the guest rooms you mentioned, our hotel rooms are all double-glazed. For guests who are light sleepers, we also provide free earplugs to guests. Next time you check in, we can help you arrange a room away from the sound source. We are full of uneasiness and apologies for not being perfect. Thank you for your company and tolerance. We strive to provide you with the highest quality service. We hope you can feel our sincerity and intention. We look forward to meeting you again next time and wish you success in your work and all the best!
Guest User
Featured Room - City-View (2 beds)
Stayed in Jun 2023
Family
3 review
2.2/5
Posted on Jul 17, 2023
There is a big pillar in the middle of the room, which is very depressing. The central air conditioner was noisy all night and I couldn't sleep. The location is not bad. The elevator is old and stuffy. The experience is really average, but the service of the lady at the front desk is very good!
Original TextTranslated by Google
Response from Property: Dear guest, we are deeply sorry for the bad experience you had during your stay at the hotel. The following responses are made to your feedback: 1. The hotel is located at 28-31F, Impression Tianxin, Cai'e South Road. Because the floor is too high, many load-bearing columns are needed for support, so many room types will have restrictions. The city view projection double bed you booked A room is a restricted room type. There will inevitably be a load-bearing column between the two beds. There are photos on the platform for you to view and choose from. 2. If you have any questions during your stay, you can contact the front desk customer service at any time, and we will handle it for you in time. If you are not satisfied with the room type, we can also change your room in time. 3. The hotel elevator belongs to the property of the entire building. We have actively communicated with the property management regarding your feedback and strengthened rectification. We are very sorry that this hotel experience did not meet your expectations. If you have the opportunity to experience it again next time, Xiaojian will strive to do the best in every aspect to give you a better stay experience. Looking forward to your next visit
Guest User
Guestroom - City-View (2 beds)
Stayed in Feb 2023
Travel with friends
2 review
1.0/5
Posted on Mar 11, 2023
There are very few reviews and even fewer bad reviews. I originally wanted to stay in this hotel for two days, but who knew that the sound insulation is really bad! The upstairs next to the corridor kept talking and walking, even the sound of water could be heard really, and it was quieter after two o'clock in the morning. Change rooms decisively the next day. The room was indeed not very clean and dusty, and the expired tea bags were left in the room for two drinks. I stayed in Changsha for three days and this was the most disappointing hotel. It's really not worth more than 500
Original TextTranslated by Google
Response from Property: Dear guest, we are sorry for your bad experience during your stay at the hotel. Regarding the poor sound insulation of the room you reported, the hotel provides free earplugs for this problem, and will also strengthen night inspections to keep the room quiet at night. There is a problem with the sound of flushing water. The showers in the hotel rooms and the sewer pipes in the toilets are connected upstairs and downstairs. The hotel has also done sound insulation and waterproof treatment, but it will still affect people with light sleep. We have reported the problem of expired tea bags to the room manager. This kind of problem must be prevented from happening. The guest items in the room must be inspected before they can be put into use. I am very sorry that I did not bring you a comfortable stay. We will attach great importance to your suggestion I hope you will give us the opportunity to work hard and improve, and look forward to meeting you again.