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Posted on Jun 26, 2026
GaogaiditangFacilities: As an old-school 5-star hotel in Chicago, the rooms are incredibly spacious! That's a huge plus! The gym is decent, but the pool is tiny, more like a kiddie pool.
Cleanliness: The daily housekeeping was pretty good; I didn't notice any issues.
Environment: The hotel is a convenient 10-minute walk from Millennium Park and the museums. The restaurant on the second floor and the coffee bar on the first floor were both quite nice, and the food quality was good.
Service: The service was very friendly, and both the front desk and reception staff were excellent.
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Price per night from:AED 1,466
Posted on Jan 6, 2024
Jordan Peter John
Overall we had a great stay at the hotel. The location, although it appears on google maps to be a little outside of the city centre, is actually very convenient. There are several bus lines that will get you to the city centre (which for me, means the DuSable bridge) in less than 10 minutes.
A couple of things to note. To access the free WiFi you need to have a Bonvoy account (free to create)
Regarding the breakfast, Trip.com seems to display inverted information. It was available Monday to Friday in the 1600 Club (lower floor of the hotel) but IS NOT available on a weekend.
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Price per night from:AED 1,171
Posted on Apr 10, 2026
Anonymous User
The environment is top-notch, with a rich sense of history, making for an excellent stay. Most importantly, it feels incredibly safe, which really put my mind at ease. Dining options nearby are super convenient; a food street is right outside, making life incredibly easy. Definitely great value for money!
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Price per night from:AED 854
Posted on Apr 5, 2025
Cihalp
The location of the hotel is very good. The staff is nice. It is a pleasure to have free coffee in the morning. The rooms are comfortable and clean. There is a parking service but it could be a little more convenient but there is not much to do. But I stayed for two nights and I would expect at least the towels in the room to be renewed.
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Price per night from:AED 682
Posted on Jan 11, 2026
Anonymous User
Everything was really good, nice view and nice beverages provided foc at the lobby. Only they provided 2 bottle soof drinking water every 3 days, which means we got one time only.
The chinese restaurant was really good.
And location, was so-so. Need to walk to the city attraction, plus with the winter.
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Price per night from:AED 621
Posted on Jan 7, 2021
Guest UserI had booked a last minute trip to Chicago's Virgin Hotel to spend some time with my daughters. From the first minute we walked in the service was impeccable. This continued throughout our stay everytime we walked in or out of the hotel (many times). The location was perfect to shops, restaurants, Riverwalk, beautiful architecture, and many other visual attractions.
The only downfall to our visit was it was Covid season and many restrictions to places we could go to watch the football game and/or eat as the restaurants were all closed in the hotel. That was a safety issue for the guests so it was appreciated they weren't open. The one thing I'd recommend is for them to have a list of what was open nearby and what was offered (dine-in, delivery, take out, etc.). We were able to find places on our own, but it would have saved us the time from searching/calling around.
Overall, I would definitely recommend this hotel!!
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Price per night from:AED 930
Posted on Aug 20, 2019
YINGThe location of the hotel is very good, the facilities are very good, after all, is a four-star hotel. The only thing is that it is too late to get the room card at 5 o'clock and waited for half a day in the lobby.
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Price per night from:AED 1,033
Posted on Jul 22, 2025|Two Double Bed Hearing Accessible-Non-Smoking
Guest UserThe hotel was fine, but:
1. We arrived, they gave us the room keys, we went up, and everything was still dirty and full of trash from previous guests. They forced us to go to the hotel next door, come back for breakfast, and then finally move us to the room we were entitled to the next day.
2. The breakfast wasn't very varied, but the lobby was beautiful.
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Price per night from:AED 522
Posted on Jan 1, 2026
仁松 이광배
I stayed at the hotel for two nights and three days in late December 2025.
Unfortunately, my experience was very disappointing.
The heating system in my room was extremely loud, making it difficult to sleep.
During my entire stay, there was no housekeeping service or towel replacement, which was very inconvenient.
The building also feels quite old; even the elevator rattled whenever it moved.
Breakfast was included, but the selection was limited and the overall quality was poor.
On multiple mornings, there were no refills when items ran out, and even when I arrived around 8:00 a.m., most of the food was already gone. It honestly felt like a “breakfast war zone.”
I hope your hotel takes these issues seriously and improves the guest experience moving forward.
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Price per night from:AED 552
Posted on Mar 23, 2026
Guest User
The room was a good size, had plenty of storage, was clean, and was in a great location that was very walkable. The staff were helpful, although I had trouble contacting them before my stay (I attempted both through the chat here and by phone, but neither was successful).
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Price per night from:AED 635