Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jul 11, 2026
Guest User
The room was really clean, well-equipped, nice, and the views were absolutely amazing. We enjoyed the pool area almost every day. However, the service and management are incredibly disappointing. During our 4-night stay, the Xfinity TV system didn't work at all. We reported it to front desk, but nobody showed up. As sports fans, we missed the NHL Finals and the soccer World Cup entirely. On top of that, the hotel has been holding an $800 security deposit on my credit card for nearly a month since check-out. I have sent two emails directly to the General Manager, to request compensation for the broken amenities, but I have been completely ignored. Very unprofessional post-stay customer service. Beware of their communication failures.
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Price per night from:SAR 1,122
Posted on Feb 24, 2018
艰苦朴素小崔同志I think it's very good and simple, and you can check in if you are dissatisfied with 21. The location is good. I am very satisfied. The price is fair and the experience is great. good
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Price per night from:SAR 999
Posted on Jan 4, 2024
Guest User
The hotel is quite good. Many Americans will stay here. Breakfast is hot and cold. Coffee and hot water are available. Luggage storage is free. The environment is also good. The location is great and it is worth booking. On the second night, there was a foreigner celebrating his birthday opposite. It was quite noisy and the soundproofing was not good. This is the case abroad.
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Price per night from:SAR 889
Posted on Jun 9, 2025
Laodou3
The hotel's 15th-floor reception hall is super tall and large, the rooms are spacious and bright, the bedding is skin-friendly, soft and comfortable, and from the window you can overlook the five iron bridges across the Chicago River and the buildings on both sides that are full of stories, and get a glimpse of the majesty of this century-old industrial city... The only drawback is that the water output of the shower is too small!
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Price per night from:SAR 823
Posted on May 14, 2023
Guest User
The hotel is close to the city center, it is very convenient to get in and out, there are many famous restaurants around, the hotel environment is pretty good, but the room price is too small, it feels oppressive, the sound insulation is poor, and you can clearly hear the sound of the corridor and the police cars passing by on the road outside Sound, I guess I won't stay next time, I still prefer hotels near the lake. High factor of safety.
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Price per night from:SAR 885
Posted on May 18, 2026
Guest UserOverall experience was really good... location is PERFECT! The hotel is nice and the room was exactly what I needed.
Two items that can (and should) be improved: 1) the front desk always seemed quite understaffed and guests had to wait around for their turn. 2) I was on a higher floor and the water pressure was bad (not even regular but bad) so I was really cold when showering and it took forever to wash my hair. This for me was quite uncomfortable cause I like a nice hot strong shower after walking +10 miles a day in cold weather.
All in all, I'd stay there again but would ask for a room with better water pressure.
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Price per night from:SAR 640
Posted on Nov 15, 2024
Guest User
I’ve stayed here multiple times now, but don’t feel like they appreciate my business. No upgrades ever. Asked for quiet room and got one on a high floor. But there was constant noise from the machine closet or elevator. Lobby feels crowded and there’s sometimes a line for the elevator. That said, location is awesome and I love the Nespresso machine in each room.
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Price per night from:SAR 781
Posted on Jan 10, 2024|Mobility Accessible Two Queen Suite with Bathtub
Guest User
My friends are I had a lovely stay here for our weekend in Chicago. We loved the location, so close to restaurants and bars, walkable distance to many famous tourism spots. We arrived at the hotel before the check in time, the staff was very nice and tried their best to accommodate us. Clean and Super spacious room, we had the best time there! 10/10 would stay here again.
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Price per night from:SAR 1,021
Posted on Jun 9, 2023
Reindeer2020
All the staffs were really nice and polite! As the location was really nice too and they were also able to get us into our room even though we got there a little early. Would love to stay here again.
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Price per night from:SAR 619
Posted on Feb 25, 2024
yungfeng
The room is really too small for two people, but the bathroom space is enough. The room is also very clean.
Everything is done online and responded very quickly.
A deposit will be charged after the accommodation registration, which is not disclosed on the website.
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Price per night from:SAR 679