Hotels in River North, Chicago

This hotel boasts a prime downtown Chicago location, within walking distance to the Magnificent Mile, Millennium Park, and popular Instagrammable spots, making getting around incredibly convenient. The rooms are clean and tidy, with comfortable bedding and excellent soundproofing. The free Wi-Fi is stable, and there's a well-equipped indoor pool and gym. The front desk staff are warm and efficient, and there are plenty of dining and shopping options nearby. It offers fantastic value for money. Overall, it's quiet and safe with thoughtful service, making it perfect for exploring, dining, and sightseeing. Highly recommend staying here when visiting Chicago!

The room was incredibly spacious, more like a suite. As soon as you walked in, there was a sofa, dining table, and TV, like a small living room. Further inside, there was a separate bathroom with a wet/dry area. Across from that, there was a dedicated wet bar area with a microwave and refrigerator. The innermost part was the bedroom, which also had another TV. While I probably wouldn't turn them on much, it's definitely worth mentioning that the room has two TVs. The location is very convenient, with a famous deep-dish pizza place right downstairs (though I personally didn't find it tasty). The hotel gym is also very well-equipped. The only downside was that there was no complimentary bottled water in the room, but that's typical for most hotels in the US.

The room was decent, with a hostel-style size and decor that felt just right. The lobby and common areas were quite comfortable. The best part was definitely the central location, making it easy to get anywhere. I was really satisfied, and it offered good value for money.

The location is great, with a CVS and a Jewel Osco nearby, and it's within walking distance to the Magnificent Mile and Millennium Park. The facilities are a bit old, especially the carpet which looked quite dirty. Housekeeping started knocking on our door at 8 AM every morning 😮💨, yet when we returned to the hotel in the evening, the room hadn't been cleaned. Upon check-in, I noticed the bottled water was priced at $3 a bottle, free for members. So I didn't drink any of the hotel's water. However, after checking out, my credit card was charged $6 for water. It's not a lot of money, but it left a bad taste in my mouth. Thankfully, Trip.com customer service was very helpful and negotiated with the hotel for a refund, which I'm still waiting to receive.

The room facilities were well-maintained, the equipment was relatively new, and the double-faucet shower was very refreshing. The front desk staff were very friendly, and the location was very convenient. I would definitely stay here again.

My Honest Experience After Reading Negative Reviews I was initially quite hesitant to check into this hotel after reading a number of detailed and lengthy negative reviews, especially those highlighting hidden fees and cleanliness issues. However, upon arrival with my partner, I was pleasantly surprised. The hotel was clean and well-decorated, with a modern and cohesive style. Our check-in process was fast and efficient, and the receptionist was friendly and happy to answer all of our questions—especially about the fees mentioned on the hotel’s website. One of the main issues people seem to bring up is the so-called “hidden” fees. In my experience, these fees are not actually hidden—they’re listed on the hotel’s official website. That said, they could definitely be communicated more clearly. It’s important to read the fine print when booking and during check-in. While the fees may not be obvious at first glance, the hotel is legally allowed to include them since they are technically disclosed. Our room was spacious and comfortable, with enough space to hang clothes. There were multiple hangers, and the locker-style closets matched the hotel’s sporty decor. The floor and bathroom were clean overall, though I did spot a spider in the corner of the shower—but nothing alarming. The downstairs common area includes an open kitchen with a communal fridge and even a crockpot, which was a nice surprise. There were also several games available, like ping pong and air hockey, which makes this place family- and couple-friendly. Guests are allowed to enjoy drinks provided in the kitchen. If you’re sensitive to noise, particularly trains, I recommend requesting a room farther down the hall on the first floor. Our room was in a quiet spot—I barely noticed the train, and when I did, it was more like soft white noise. Still, bringing earplugs might help if you’re a light sleeper. Overall, I recommend this hotel. It’s in a nice area, the decor is visually appealing, and the stay was enjoyable. Just be aware of a $120 refundable deposit (if no damage is done to the room) and an additional $50 guest fee. Knowing that ahead of time helps avoid surprises. I’m very grateful for the pleasant stay and would return again.

The hotel was very clean & the bed was super comfy! Check in was easy & they let us check in early which was very helpful. The door man at the bottom of the elevator seemed a little judge mental. We just wanted to go to the bar after attending the baseball game but he treated us like we weren't guests of the hotel, that was a little off putting but the bartender was wonderful!

The room was really clean, well-equipped, nice, and the views were absolutely amazing. We enjoyed the pool area almost every day. However, the service and management are incredibly disappointing. During our 4-night stay, the Xfinity TV system didn't work at all. We reported it to front desk, but nobody showed up. As sports fans, we missed the NHL Finals and the soccer World Cup entirely. On top of that, the hotel has been holding an $800 security deposit on my credit card for nearly a month since check-out. I have sent two emails directly to the General Manager, to request compensation for the broken amenities, but I have been completely ignored. Very unprofessional post-stay customer service. Beware of their communication failures.

The hotel is quite good. Many Americans will stay here. Breakfast is hot and cold. Coffee and hot water are available. Luggage storage is free. The environment is also good. The location is great and it is worth booking. On the second night, there was a foreigner celebrating his birthday opposite. It was quite noisy and the soundproofing was not good. This is the case abroad.

lobby is on the 2nd floor, check in was a breeze, no need to see the passport .. just gave me the key and we were set to go we stayed for 4 nights, but there was no Cleaning done.. i have to request for an extra towel since we are 4 in a room and they only provided for 2. we run out of body soap in the next day and had to pick it up in the lobby , and no one came to install it .. so we just put it in the corner.. not on the wall location was good, easy to get into public transport , if not too sensitive its a walking distance to the magnificent mile.. gym was Ok , laundry service is 3$ each cycle.. and you need to install an app to pay... and you can't load exact amount so if you are going to do a single laundry just use the credit card you pay 3.25 though, but you only pay for what you use.. apple pay or tap to pay not working.. so bring your CC with you, another thing, if you use the app, it will let you know if the laundry is done.. but some people still don't come down to remove their clothes to need to ask the lobby to take it out and put in the rack provided breakfast was nothing special., if you wake up late many people already and hard to find a table, and the refill is not too fast.. only a handful of variety for the food. coffee and tea are available the whole day as long as its not yet depleted..