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Comfortable room ,seems a bit dated .Tea and coffee in room but only for one cup of tea or coffee. Shower a bit slippery. Door on room didn’t shut properly but staff gave us a free breakfast for this which we were happy to have . Breakfast was ok cheap bread ect . But we didn’t pay for it .

We stay here quite regularly - not because the hotel is fabulous but because it's the only one in the area which has proper king sized beds available, and because the location is perfect as we are driving down the A6. They don't do weddings either which means you dont have all that noise to contend with. Hopefully now it's being rebranded this update will continue throughout the interior. The rooms are very dark and dated. There was a slight issue when we arrived as my message did not seem to have got through to say we needed a ground floor room due to mobility issues and by the time we arrived they had all been allocated and most of the lifts are currently being replaced, but the reception girls quickly got that sorted and gave us a family room with 2 double beds. The mattresses were in dire need of replacement - terribly saggy and one of them had a huge dip in the middle making them extremely uncomfortable. The duvets are horrendously heavy. There is no need to have something so heavy as you can get a good amount of heat from a much lighter weight duvet. I struggled to move under it as it weighed down so much and I have arthritis in my shoulder making it almost impossible to turn over. We did ask at reception for something lighter and were given sheets to use instead but the weather turned a bit cooler so the sheet was just too thin. I cannot imagine how the cleaning staff cope with changing the covers on these monstrosities daily when people check out. The cost of the 3 night stay for us was around £450 for room only. Extremely expensive. If we had booked B&B it would have been over £500. I do realise the spa/pool etc is probably covered in this price but perhaps a different price bracket to include or disclude the amenities might be a better idea as we were only basing ourselves there to sleep, and go out and about all day. The only other issue we had, which was of no fault of the hotel in any way, was the way some other guests had no concept of the amount of noise they make nor did they seem to care. We were wakened regularly to doors being let slam shut rather than gently closed at very early hours (there were a lot of workmen/businessmen staying) and in the room directly above us there was at least one child who sounded as if they were using the bed as a trampoline to bounce off of, onto the floor with a massive thud then run up and down the floor constantly from 6am each of the mornings.

There will be a new look very soon as the hotel is under renovating. Even thou, the renovation work didn't cause nuisance at all. The breakfast here is excellent with different varieties and comes with the nice tea, coffee and toast. We do have a really great stay here, the hosts here all are very good and helpful. Only if the next door if not causing too much noise than it will be good. We recommend this hotel to people and because only 10-15mins walk you can reach a big morrison, small restaurants, spar and post office ad well. The location is convenience too. They keep things clean and the bed is comfortable too. Quiet at night. Only one thing hope the host can add more racks and hangers in the room than it will be perfect. Thank you so much.

I used to live next door to this hotel years ago when it was the Park Hotel, and then it was fine. I was up in Preston again so opted to stay here for old times sake. Oh dear! The hotel has obviously fallen on hard times and is in need of loads of TLC. It looks good from the outside but once inside it’s a sorry story. Scuff marks and worse all over the place and signs warning people to look out for iffy characters don’t inspire confidence. Also the annex is a rabbit warren and finding your room is a nightmare. My room (which was an upgrade) was in serious need of repair with wallpaper peeling off the walls m, strange marks and damp and scuff marks all over the place. The bathroom was okay but for some reason the shampoo dispenser had been removed. The breakfast was free but was only basic cereal, toast and juice. It wasn’t even a continental breakfast and worse still the only coffee offered was just the little packets of Nescafé available in the room. Also the breakfast was in a cold, soulless room so even eating a nice breakfast wouldn’t have been a nice experience. The one member of staff I met was pleasant enough but the owner really has to spend an awful lot of money on this once decent hotel. Either that or sell it on to someone who will. Would I stay here again? Sadly not.

We just tried to make the booking on 22/10/2022 and luckily there were still available rooms. We were pretty in a rush that day as we accidentally got our booking canceled in another hotel (not IHG Hotel) and were planning to visit Blackpool. But it seemed that hotels in Blackpool were quite expensive, being unaffordable for students like us haha. So we decided to look for a hotel in Preston and thankfully we got such a fantastic IHG hotel. The staff was quite nice and friendly. We asked for a toothbrush in the morning of the second day and just received it immediately from reception after the call. Positive impression. We did not use many of the facilities, as we just had a buffet (British breakfast) at the second day in the morning. Food is delicious and healthier food and green vegetables were also provided. Really appreciate it as a person who really loves eating vegetables more than meat haha.

Very clean, room cosy and spacious, friendly staff, honestly I can’t fault it. I checked out early so I didn’t have any breakfast but I had a lovely stay. I definitely recommend it and will be back!

Phil's hospitality and laid back friendliness was outstanding. Great take away breakfast when I asked for it. Room comfortable clean and well presented, and great value for money. He is open to feedback on ways to improve the hotel and focused on making it a relaxed welcoming place.

It's 12 o'clock, no one is there, you can't get in, you can only wait until 14:00. The apartment hotel is too small. But it's very clean. There are no cooking utensils in the kitchen.

We stayed in the Goldfinger room which was beautifully decorated. Bed was comfortable and the high quality toiletries and underfloor heating were a welcome addition. Central location with nearby parking and self-service access worked well. Just a couple of negatives 1) the room wasn't ready on our arrival at 3pm and we had to.meander round town while the cleaning was completed and 2) -possibly related - the milk although unopened was already curdled and one of the bottled waters was already half drunk! And the bath hadn't been properly cleaned. Shame.