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Beautiful hotel

Came to a family party close by so this hotel was very convenient - in walking distance. Reading some of the reviews I was a little worried what Hillcrest would be like but honestly I would stay here again. The reception area was clean and tidy as was the bar and restaurant. Check in was efficient and all staff and other guests very friendly. Rooms were clean and tidy with a good selection of towels, toiletries and a Nespresso coffee machine. Beds were comfortable and the hotel and surrounding area quiet to allow for a good night’s sleep. For a couple of nights for a visit to the area I would stay here again

We got married here 12.10, and the experience was worth every penny. We were placed in a beautiful, spacious and clean room which was perfect for what we needed. Every staff member that we came across was pleasant, both in housekeeping and bar/wedding staff. The breakfast in the morning was lovely. Nice and hot, and just the right amount of variety to avoid being overwhelmed. Onto the wedding. It went off without a hitch (that I know of!). I cannot thank Andy and Katie enough. Their communication throughout planning and on the day was fast, professional and to the point, leaving no room for misinterpretation or stress. Katie was always on hand for any questions I had big or small, and made it clear when she was unavailable so I was 100% aware of when to expect a response. Andy on the day was professional and organised. I knew exactly what was going to happen and when. He also had banter, and kept things lighthearted which calmed my nerves. Overall, I have 0 faults. I had so many compliments from all the guests. Customer service was fantastic and the venue looked amazing. Honestly thank you all so much for everything.

A fabulous hotel with accommodating staff. Great lunch and breakfast with the most fabulous selections of gin! Although we didn't eat in the restaurant that evening you could sense it had a great atmosphere for a Saturday night. Staff were keen to share their knowledge of the local area.

There was a problem when booking into hotel as we had gone through Trip.com and receptionist said that we had not paid as no confirmation had come over to them from third party. We explained that we had paid showed her the relevant information on my phone etc -but still insisted that we had to pay . We waited at reception for about 40 minutes while we waited for the receptionist and manager were in back room sorting it out.This in fact made us late for our evening meal - which we had to miss out on- as well as being late for our meet n greet showing at the Theatre Royal - which we also missed out on- It spoilt our evening - but the amenities and staff in the hotel were fabulous- especially the young girl who served us breakfast in the morning.x

I phoned this morning to enquire about disabled access and was greeted by Katie who was extremely friendly, kind, informative & most helpful, to say this was only Katie's third shift our questions were answered with great clarity and if unsure Katie went and found out. It was from my initial phone call & a second conversation with The Hotel Manager Angie that put all our minds at ease and we booked a family room for the 3 of us for February 2025. We can not wait to meet and stay at The Everglades Hotel thanks to Katie & Angie. Ken Room 124