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My wife and I booked the Nikko Station Hotel II for April 13 - 15 as a non refundable reservation. This week, the US State Dept issued a Level 4 warning for all US citizens to avoid international travel due to the COVID-19 pandemic. In spite of their normal policy, the Nikko Station Hotel II made an exception due to the COVID-19 pandemic and issued a full refund. We will reschedule our trip to Japan after the pandemic passes and WILL DEFINITELY rebook at the Nikko Station Hotel II, as they have shown excellent customer service in a difficult time!

The hotel is very beautiful - ambiance was great, room was great, staff were excellent. The very clean common kitchen with complimentary coffee, tea, and miso soup was awesome and a boon to the travel weary. We could warm our food in the microwave and conventional ovens. The hotel also offered artisanal bread, pizza etc. for purchase, which could be reheated or baked in the ovens. Altogether a great hotel but it was far from the main area near the train station where most of the restaurants and convenience stores were.

Stayed during sunlight sightseeing. The lobby is large and the guests have free coffee service. The room was a clean Japanese modern room, with 3 beds, 3 small tables and chairs if you choose a Japanese style room. Wi-Fi is not available in the room. But there was trouble around the water. Even if the toilet flows many times, it is troublesome, and ”let's change the room. I need an early response.” I didn't say because I said, ”good.” If you don't use a large flash several times, the toilet paper doesn't flow. But the moment you sat, the zaser and the water flowing were a waste of toilets. Also, the bathroom was too strong in water pressure and the water was an immaciable room. It may be only this room by chance. There is no elevator in the building (lobby, bath, restaurant on the first floor). The large bath was large and the interesting explanation was that Nikko cedar was made using it. The temperature outside was 12 degrees in the spring, but the inner bath was quite wet, and the ceiling of the bathroom was high and the building was very cold. The temperature of the open-air bath was a little high, so it took a long time to get a little warmer here. When I went to the bath for the second time, the water which seemed to be a little hot came in the open-air bath, and the water seemed to be cooling, so I put hot water in the water supply when I left the bathroom and put it on the body. The women's open-air bath was under renovation and the outside cherry blossom bath was not available, and the vinyl sheet was attached at the end of the open-air bath. Therefore, it may be better to go after a little time to go to the bath main. Honestly, it was a bath that was not warm. I thought the bath in the cold was a little higher temperature. When I went out of the bath, I met with a long time ago, so I went to the bath and said, ”I was soaked all the time because I was wet.” ”Is this really a hot spring?” I said, ”It's written in colorless transparent hot springs and there.” Well, it was a meal, but the dinner was beautiful (spring, cherry blossom color, and the season of cherry blossoms). Every item 々 was handy, the taste was delicious, very satisfied, and perfect for sake. The rice was also very delicious. Breakfast was a healthy Japanese meal, and the rice was delicious and I always had a refill. The hospitality and care of the staff were very good inn.

It's a bit unexpected to make such a review, because the management level of this hotel should be very excellent, but this time I encountered a very unprofessional treatment. My friend and I booked two rooms together. When we arrived at the hotel, my friend (still ordinary) Ctrip member) got the key smoothly, but the store entry information I got was not my own (I am still a Ctrip Black Diamond member and Marriott member), it should be someone else's booking information, and it was only after I raised my doubts that I found out that I made a mistake, and was told that I had to rearrange the room until after 16:00 in the afternoon. When I went to get the key at 16:00, it was not done yet. At this time, I complained to the lobby manager and the solution was resolved.

I made the trek here from Tokyo on a Saturday for the Yunishikawa-onsen KAMAKURA Snow House Festival which is only held from Late January to Late Feb on Fri/Sat and Sundays. Tips for making the trek - pre book the Fast Tobu train! I neglected to do this and with the help of a lovely man at the train station I ended up taking 5 x local trains and an hour bus making the trip 5.5 hours long instead of 3. Now to the hotel. It’s in a great location, right next to the festival hub but a short walk to the main centre of town ( which is very tiny). I didn’t pre book dinner or breakfast but took some snacks with me, however on arrival they advised they offer guests free ramen from 9-10.30pm which was delicious! The onsen was a new experience for me and one that I enjoyed. They offer very very comfortable pyjamas for your use while there as well. I asked on check out if they sell these pyjamas but they don’t :( I would have bought them if they did as they were perfect! The rooms are a little dated but comfortable and clean. The lounge area is lovely, wooden fire, free coffee, tea and juices and a wine dispenser with a good range of wines which you can easily charge back to your room. It was so relaxing just sitting by the fire and enjoying the views. One night was plenty for me but if you are a hiker then maybe a longer stay would be preferred. Making the trek back was easy. The bus that leaves from outside the hotel is timed to arrive at the Yunishigawa Onsen station with 10 minutes spare before the train arrives. Then a quick 2.5hours on the direct train back to Tokyo. If you are looking for a little escape from the noise of Tokyo then this is a lovely location in winter epically when the festival is on.

* 5 star service from Hitomi and make sure to upgrade to all you can eat dinner/breakfast dining option. Booked this hotel for a stay in Mid November and after getting off of train we caught the bus here a little after sundown. The autumn leaves are really outstanding-almost every picture is a gorgeous post card. Bus driver asked where we are headed to and told him ”Kinugawa Onsen Hotel” . Took around 10 min to arrive and we were dropped off in front of hotel parking lot. Waited in a short line to check in and front desk service referred us to ”HITOMI” her name on tag in hiragana characters. She whipped up 2 page map with room information, pertaining elevator diagram and hotel keys. Make sure to pay careful instructions about onsen and buffet times- free soft serve ice cream and snacks until 6pm in lobby/ free drinks, coffee, tea until 10pm. FYI- best soft serve in Japan Hokkaido milk...yummy!!! 5 golden stars to HITOMI- top notch and friendly service. She urged us to be aware of emergency exits on our floor. While you are dining they will bring out futons so when you return- soft futons are waiting for you! The room is a traditional tatami mat with table and cushions. It is welcoming with snacks, complementary bottled water and a hot tea station. Room safe in closet also included were yukata robes for him and her. Ugh, wonderful amenities, tooth brush, a few toiletries -worry free stay. After visiting the onsen - kind of stressful for a foreigner like me. Not used to being naked with other ladies but in reality I was invisible- no shame at all. We headed down to the all you can eat dinner. We had 90 min-more than enough time to eat from 7:30 to 9pm. The spread was adequate with dishes from Japan and a few we recognized. Tempura made to order, musubi bar, gelato station, bakery section, fruit bar, local dishes and drink machine both hot or cold more-more- more- too much to mention. Looked at all the diners like ravenous sharks. Lots of help staff taking away empty plates, chefs assistants re-filling the empty vessels with more foods. Orderly chaos in front of me and loving every succulent moment. I felt like Templeton in the Charlot's Web movie. Burp* UGH, rubbing my full belly and going for seconds and thirds. Repeating ” ah, ill have a year to diet” until we come back again. Super glad we upgraded to the all you can at buffet. Coming again in the morning-they open at 7am for breakfast. It ended up being a repeat but with Japanese breakfast foods too. We did an early checkout at 8am and paid our $2 onsen tax. They were nice enough to let us stay in the room until 10am if we promised to bring back both keys at that time- no issues there. First bus back to the train station arrives a little after 10 am and Hitomi came out to ask us to wait in lobby. Lobby had comfy seats and was warmer than outside. Hitomi soooo kind of her she told us the bus was here- wished her every success in life! Please -if you get a chance to

The location of the hotel is very good, and it is close to the station. Sanriyue Hotel is a typical traditional Japanese-style hot spring hotel. The hot spring bath is divided into two parts, male and female. It is the rare hot spring bath that is open 24 hours. The swimming pool needs to be paid. The room is a typical Western-style room combined with a Japanese-style room. The balcony has large floor-to-ceiling windows that allow you to enjoy the outdoor scenery. The hotel is surrounded by Onsen Street, and the location and traffic are ideal in Kinugawa.