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Shower had black mold all over it. Bathroom floors also dirty and looked as if they had not been mopped in ages. Carpet also had dirty stains on it. The hotel is in a great location and walking distance to Whole Food and Target, very convenient for a longer stay if you plan to do some cooking. Complimentary breakfast was good and had a variety of decent options.

The hotel staff was not the friendliest, not rude but not upbeat or happy. Seamed to be invested in themselves rather than making their clients stay amazing. This hotel could definitely pay more attention to customer service and serving their customers. After all without us you would not be here. So now let’s get into some of the nitty gritty, upon arriving, as a Diamond Member the app says I get water and a snack, neither were given and the front staff says this hotel does not do this. What… every other hotel I go to does this! But okay thanks. Go to my room and see fingerprints all over the room. Mostly around and on light switches and bathroom counter. I informed the front desk and they just said that all their rooms are cleaned to the Hilton standards. I totally disagree because all I stay in is Hiltons. Then I find out that the pool is being cleaned, I think great at least they are cleaning something but then the front staff tells me it has been closed for cleaning for the last three weeks and has no idea when it will be done. I am from Canada and I do not carry any cash on me, wanted to do laundry and the staff could not charge a $1 to my room so I could do my dirty laundry, so I asked one of my American friends staying at the same hotel if they could lend me $1. I do my laundry and the washer does not drain fully or spin fast enough because the clothes came out soaking wet. I put them into the dryer and as course stall came out dripping. Talked with the front staff and told him. To my surprise all he said was “okay” and walked away. I feel a little compassion or offering me $.50 to put my clothes in the dryer one more time would go a long way. I stayed here for a week and the week before their sister hotel across the lot (owned by the same people) and saw and experienced many moments that made me think to myself “thats not right”. Will definitely give this hotel a lot of social media exposure in a negative way. Will never come back here until I know the whole staff including the man in the back office take some customer service basic training.

My arrival and check in was apparently a sign of things to come for my week long stay at this hotel. I arrived at the hotel at 4:15 pm and was told my room wasn’t ready. I asked if there was another king room available and was told no. Since it was a king room I said I would wait, but was then told it’s not available. What do you mean it’s not available? She said it’s”just not”. Ok. then can I get a room away from the interstate and elevator. No problem she said since the hotel doesn’t have an elevator you don’t have to worry about the noise. I get assigned a room on the second floor at the north end of the hotel right next to the interstate- so I turn on the AC to drown out the noise. It’s old, dirty and squeaky. Also with bad knees and luggage. Seriously second floor? No other rooms are available but I can checked back the next day and move rooms. That’s a huge inconvenience. No thank you. This hotel seems like no one’s really cares about it or managing it. The customer service is disappointing, the hallways were never vacuumed during my week long stay, there was no service to the rooms so you have to hunt down a housekeeper for towels and toilet paper or walk down the hallway, flights of steps, down another hallway to the front desk. And good luck trying to find someone there. The front desk staff are seldom attending the front desk, and if a guest needs something they have to yell to the back room to get someone’s attention. The one gal was extremely rude on two different occasions as tho we were a bother to her. I spoke to Sean about this and he said he would add 20,000 points to my Marriott BonVoy account and apologized on her behalf. No points have yet been added. There’s no working elevator, there’s no shuttle or restaurants within walking distance and their bistro has very limited hours so there are no options for meals unless you pay for an Uber or Lyft - which are expensive in the Lakewood area. The hotel is undergoing a renovation, basically they’ve installed new carpet and drapes. I had to switch rooms because of the old, noisy AC unit in my first room, the rooms remain dark with minimal lighting, no upgrade to the bathroom or fixtures except the tile floor. Not the quality or service a guest excepts of a Marriott hotel.

The check in went well! But didn’t know how noisy this hotel was until it was time to settle in and sleep. The fan in bathroom was so loud it was terrible same switches used the light yup so you know! Then the fridge started making a loud noise. Also you could hear traffic in room. Wish we would have checked out same day. Stayed long thanksgiving weekend. And had to finally try to get housekeeping to come in. On the third day when I called to get housekeeping they said they would have to see if they had time!! Oh you don’t even know. This last part topped off our whole stay! So they have a coat closet and my husband put his shirt and my North-face ski jacket in the closet and we left and forgot them. When we remembered I called right away and some how with both of them in the same place they told me they found the shirt but not the Jacket. Some how I knew they were going to say that!! Very upsetting over all stay! So heads up double think of your stay here!!!

When I hear Marriott I instantly think luxury, all though the lobby and entrance present that when you walk in, the room atleast the one I stayed in was definitely dated. The room a standard king was on the small side, but even with the dated older apeal the room was the cleanest one I've stayed at in a while. The windows were drafty and there was even a visible gap letting in open ice cold air which cold thw room down on the one side significantly. Thankfully I dislike sleeping hot and I even ended up running the cooling fans not heat. Those in their self ran pretty loud so any ligjt sleeper would have a bit of trouble sleeping. Bed was soft semi comfortable and ran on the small for being a king, ive slept on queens that have felt bigger. Overall if you can get it on the lower priced side its ok but more of a day or two type not a week stay sort of stay.

This hotel has explicitly discriminatory, transphobic policies around bathrooms. I stayed at here during a work trip where I was assisting operations for a conference. Our group had several gender non-conforming participants, myself included, some of whom do not feel comfortable using the men's/women's rooms and would prefer access to an all gender bathroom. I tried to seek out this accommodation for myself and our conference participants during my stay here. During this process, I was notified by a hotel associate the hotel does not provide access to all gender bathrooms and can only have public restrooms that accommodate men and women. She went on to indicate, ”guests who do not wish to use either restroom may use the restrooms in their rooms.” She cited hotel policy as the reason for this lack of accommodation. I am not a Colorado resident but I do know that Colorado's anti-discrimination laws guarantee equal access to public accommodations regardless of disability, race, sex, sexual orientation, gender (including transgender status), etc. In Colorado, it is unlawful for a place of public accommodation to refuse, withhold from, or deny individuals in any of the above listed classifications the full and equal enjoyment of the goods, services, etc. offered by the place of public accommodation. Asking gender nonconforming people to use the single stall restrooms or restrooms in their rooms is not an equal accommodation and is in fact discriminatory under Colorado state law. This hotel has explicitly discriminatory, transphobic policies. Do not stay here.

The check in process was fast and easy. The room was nice and extremely clean that’s a plus for me. The staff very nice but especially I want to give thanks to the maintenance guy for helping me open my room door while my daughters were in the room sleeping with the latch on the door I couldn’t get them to wake up and open the door so ty maintenance for your help on this matter. Love the outdoor pool! Will defenitely be booking here again soon!!

First, the front desk staff at motel 6 Lakewood are extraordinary! I met Amy & Samantha whom went out of their way to be sure everything was satisfactory & i was happy. They were personable, down to earth, honest/sincere, fair, and pleasant. They seemed to enjoy their positions, & the guests coming & going. This is extremely rare these days.!! Further, the room was just fine. Yes, this is a motel 6 and not the “brown palace.” The term “You get what you pay for“ is actually not the case here. In this case, you get more than what you pay for, and more than you get at any of the surrounding comparable accommodations w comparable prices. It’s the best room- to-rate ratio in the area. Ultimately, the front desk staff (Sam & Amy) & the clean, room make the difference. I choose this place over any of the other motels nearby.. Much care J

Facilities are newer and well kept. I have zero complaints admit my stay here. Honestly, it exceeded my expectations. Unfortunately, I woke up to late for the breakfast or I'd comment on that as well.