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I stayed one night at this hotel (12/16/20). Two days later (12/18/20) I received a call from a woman who told me I had left something behind in the room. She then proceeded to describe drug paraphernalia and accuse me of being the one to leave it in the room. She then asked for permission to throw it away to which I responded ”yes please throw it away because it is not mine.” The next day (12/19/20) I had an unauthorized charge for $150. I called the hotel and was put on hold for a long while until I was then hung up on. I called back immediately and they said that I was being charged for doing drugs in the room and that was against their policy. I told them again that it was not mine and I was willing to prove it. I only had a carry on bag coming from the airport and was timestamped. It shows that I would not have time to buy drugs after leaving the airport while also being in a town I've never been to. I was lastly informed that they would look further into it and get back with me by Christmas at the latest. It is now the 28th and I have yet to hear from anyone. They are clearly lying, stealing, and taking advantage of people that live a distance away in hopes to get away with it. I will be contacting the BBB as well as my lawyer if this is not resolved immediately. In that case. not only will you be refunding my money but you will also be responsible for my legal fees as well as whatever measures are taken to prove that this drug paraphernalia is not mine and i do not do drugs. On a separate note, it also goes to show that they are doing an unsatisfactory job at making sure the rooms are being deeply cleaned after each guest. This is always an unacceptable practice, but during Covid it is absolutely disgusting and disgraceful. I have all the proof I need to show my innocence and have my money returned and this company will be hearing from me until it is resolved completely.

On Friday, I received an email from Prescott Valley Water informing me that my water usage was unusually high and that there was probably a leak in my home’s water pipes. I rushed home and confirmed that there was such a leak. The town shut the water off so we wouldn’t waste more water than we already had, and we miraculously found a plumber willing to do the requisite work on Saturday. However, this left us without water – without flushing toilets and working showers – for the remainder of Friday and most of Saturday. As a guy, I would happily use a camp toilet and handle hygiene using pre-moistened disposable camp towels for a single day, but my wife was having none of that. She insisted that we check into a local hotel for the night. What neither of us realized is that there was some sort of soccer-related event in our area that weekend, and hotel rooms were in very short supply and prices reflected that scarcity. After several unsuccessful inquiries elsewhere, we drove to the Hampton Inn and Suites located just down the road from our home in Prescott Valley. We explained the situation to the two on-duty clerks, Jamie and Jaden, and they were very understanding. Because we were local and because of our situation, they found a very nice room for us and gave us a considerable break on the price. My wife was able to not only shower, but also enjoy the jacuzzi. Jamie and Jaden went above and beyond to help us, and we are very grateful to them. They were extremely courteous, understanding, and kind, and Hampton Inn and Suites is fortunate to have such wonderful people on staff. Thank you, Jamie and Jaden!

I have yet to complete my stay. However, felt compelled to express my utter dissatisfaction and horrible experience thus far at this hotel. First, upon entering my room I immediately noticed the carpet was not vacuumed as it had pieces of trash throughout the room. It also appears as though the carpet has never been shampooed or steamed cleaned as the carpets are extremely dingy. The bedding/linen were grossly dirty ( I have a video) to support. I went downstairs to express and show the front desk. I was offered another room, when I went to check the linen in the other room it was just as bad as my initial room. Room has two televisions and neither one worked, the iron is broken. On the third night I tried to enter my room (with dinner in hand) and key card didn’t work. I went and got a replacement and that card didn’t work either. I went back downstairs to tell front desk that my card didn’t work. The gentlemen asked for me to go up with him, I told him I wanted to eat my food first because it was already getting cold. We sat down in the lobby to eat and was immediately told we couldn’t. This hotel is by far the worst hotel I have ever stayed in. It should be considered a motel because that’s the way they operate. I would never recommend anyone stay at this place.

The location and grounds were absolutely beautiful. I loved the balcony and the ambience. The lobby was nice and I enjoyed the 24/7 coffee bar. However the rooms are dated, the pillows have sweat stains. There were brown stains on the carpet and dust on parts of the furniture. There were reddish stains in my sheets. The lamp shade was cracked and discolored. Free breakfast tasted kind of old. I’d go again for the ambience and the area. They are pet friendly so I’ll make sure to bring my dog next time:)

Decided to take a last minute weekend trip to Prescott and couldn’t have been happier. Gentleman who checked us in was very nice, quick process (and $1 candy and snacks! Couldn’t beat that!). Room was perfect, bed cozy and comfy. Took advantage of the indoor hot tub right away! Breakfast was a great assortment of items. All around great stay!