Home2 Suites by Hilton Dongguan Shipai Reviews

Response from Property: Dear guests, thank you for choosing to stay with us and sharing your experience. We're very happy to hear that you've affirmed our overall experience. We have always been committed to providing every guest with a comfortable and warm stay experience, and your satisfaction is our greatest motivation. Looking forward to your visit again, we will continue to provide you with better services.

Response from Property: Dear guests, hello! It is a great honor to receive your recognition of our services and facilities during your first stay at Hilton Garden Inn. Hilton Garden Inn Dongguan Shipai is one of the hotel brands under the international brand Hilton. Our smart and multifunctional design breaks the design concept of traditional hotels. The hotel has facilities such as Oasis Lobby, Oasis Sofa Area, Self-service Drink Bar, Internet Printing Area, High Bar Seating Area, Selected Shop, Gym and Self-service Laundry Room, etc., dedicated to meeting all your needs during your trip. Looking forward to meeting you next time and wishing you a happy life~

Response from Property: Dear guest, thank you for your review of our hotel. We are very glad that you have affirmed our facilities and services. We have been committed to providing guests with a comfortable and convenient accommodation experience. Our service team will continue to maintain a warm and thoughtful service attitude, making you feel the warmth of home. At the same time, we are also very glad that you like our self-service coffee bar. We have cooperated with Starbucks to provide guests with a better service experience. We look forward to your visit again and let us bring you a more memorable accommodation experience.

Response from Property: Dear guest, hello! Thank you very much for your good review! We are honored to know that the new facilities of the hotel and the warm service of the front desk can bring you such a pleasant experience. We have been committed to providing guests with the latest and most comfortable accommodation environment, as well as thoughtful and considerate services. The service of takeaway robots delivering food to the room is a major feature of our hotel, aiming to provide guests with a more convenient and efficient service experience. We hope that you will choose our hotel again when you visit Dongguan next time and enjoy this comfort and convenience again! At the same time, we also look forward to receiving your valuable comments and suggestions to continuously improve our service quality and bring you a more perfect accommodation experience.

Response from Property: Dear guests, hello! Thank you for your detailed feedback! We are happy to hear that you found our facilities to be functional and have everything you need in your room. Regarding hygiene, we are very sorry that the carpet has brought you a bad experience and we will take immediate steps to clean and improve it. Regarding the environment and service, we are happy to know that you like the modern style of our lobby and breakfast room, as well as the service awareness of the front desk and aunties. We will continue to strive to provide excellent service to make you feel comfortable and satisfied during your stay. Thank you again for your valuable feedback. We will continue to improve and look forward to your next stay having a better experience!

Response from Property: Dear guest, hello! Thank you for staying at Hilton Garden Inn Dongguan Shipai and sharing your detailed stay experience in your busy schedule. It is an honor to receive your recognition, and your affirmation is the greatest encouragement to us. Hilton Garden Inn Dongguan Shipai is a brand of Hilton's travel and residence hotels, with more than 600 operating hotels around the world. The entire brand is full of vitality and home-like. The smart and interesting design concept hopes to make the guests' travel and residence experience more integrated and comfortable like home🏠, and better meet the guests' accommodation needs for extended stays. The hotel provides free selected🥣 breakfast, 24-hour self-service bar free☕️ coffee, selected small shop, self-service laundry, gym and Internet printing💾. Each room is equipped with a refrigerator and freezer, and a separate ironing bucket. The spacious and flexible shared area meets the guests' social and office needs, allowing guests to define different scenes independently. Hilton Garden Inn Dongguan Shipai looks forward to your visit again, and wishes you happiness every day and all the best!

Response from Property: Dear guest, thank you very much for your evaluation and feedback on our hotel. We attach great importance to your opinions and suggestions, and we are deeply sorry for the problems you mentioned in your comments. Our hotel has always been committed to providing guests with a comfortable and warm accommodation experience, but we will inevitably encounter some problems. We are deeply sorry for the sanitary dead corners you found in the room. This is due to the inadequate management of our hotel. We will strengthen the cleaning and sanitation management of the room to ensure that every guest can enjoy a clean and tidy accommodation environment. At the same time, we are also very grateful for your affirmation of the facilities and services of our hotel. We will continue to work hard to provide guests with a better accommodation experience. For the problem that the kitchenette you mentioned is not practical, we will consider providing more practical facilities and services in future improvements to make guests' stay more convenient and comfortable. Finally, thank you again for your feedback and support. We will take your opinions and suggestions seriously and continuously improve and enhance the quality of our services. If you have any other needs or questions, please feel free to contact us, and we will try our best to provide you with a satisfactory solution. Thank you again for your visit and wish you a happy life!

Response from Property: Hilton Garden Inn brand advocates the concept of "pet-friendly". We welcome guests to travel with their cute pets! For all the cute pets staying in our hotel, we have the responsibility to make them enjoy a pleasant stay experience and make them feel comfortable and relaxed at Hilton Garden Inn. Welcome home again~