Vankely Plaza, No.1 Ningxie Road, Songshan Lake, Dongguan City, Guangdong Province, Cina, Dalang Town, Dongguan, Guangdong, ChinaView Hotel Details
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Novotel Dongguan Songshan Lake Guest Reviews
4.9/5
Perfect
1804 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.9
Amenities4.8
Service4.9
Cleanliness4.9
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All reviews(1804)
Positive reviews(1799)
Reviews with photos/video(818)
Friendly front desk staff(441)
Delicious breakfast(122)
Convenient for shopping(77)
Secluded lake view(27)
Close to amusement park(21)
Awesome gym(17)
Delicious buffet(15)
Has facilities for children(8)
Negative reviews(5)
Juleep
Standard Room (2 beds)
Stayed in Sep 2024
Business travelers
20 review
4.0/5
Very Good
Posted on Sep 25, 2024
We actually did not spend much time due the business meetings. The hotel surrounding was nice. Many shops and restaurants nearby and parks for walking. Room was spacious and clean. Good for business travelers. The noodle bar for breakfast looked very nice but due to we had morning tea meeting, we were not able to try it.
Response from Property: During travel, everyone hopes to have a wonderful memory. At Novotel, warm and personalized service hopes to leave you with a wonderful memory. Novotel looks forward to your next return. Wishing you a happy life
Haozhe
Standard Double Room
Stayed in Jun 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Jun 10, 2024
The hotel is in a great location, with a shopping mall downstairs and a beautiful environment. You can see the mountain view when you open the curtains. The room is clean and comfortable. The hotel service attitude is very good, special thanks to Xiaoyu at the kiosk, and there is a robot to deliver to your door. I will continue to stay here! !
酒店地理位置不错,楼下就是商场,环境优美,拉开窗帘就是山景色,房间干净舒适,酒店前台小宇服务态度非常好,还有机器人外卖送上门,会继续入住!!
Response from Property: Xiao Nuo meets you, Xiao Nuo remembers you, this city is born to meet you, and your evaluation is born to suit Xiao Nuo's soul. Thank you for your recognition of Xiao Nuo. It is Xiao Nuo's fortune to walk with you on the road ahead.
Guest User
Standard Double Room
Stayed in Jul 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Aug 1, 2024
The front desk 小宇 providing excellent service. The hotel provided Chinese warm deserts which are super yummy. I enjoyed my stay very much despite the internet could be better.
Kenny
Standard Double Room
Stayed in Oct 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 14, 2023
Larry Ding & Manchi gave me a great staying experience, keep it up!
Response from Property: Dear guests, everyone hopes to have a wonderful memory during their travels. At Novotel, we hope that our warm and personalized service will leave you with a good memory. Novotel looks forward to your next return.
Guest User
Honorable Double Bed Room
Stayed in May 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on May 20, 2024
Good place to stay
juicynununu
Honorable Double Bed Room
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Nov 3, 2024
Facilities: New, spacious room
The children's playground on the third floor has a children's arcade, which is quite special
Sanitation: Clean
Service: Manager Li at the front desk is proactive and enthusiastic, and will respond to any requests. Free room upgrade
Features: Sugarcane, Imperata, and Water Chestnut Goodnight Sweet Drink. The last hotel I enjoyed the goodnight sweet drink service delivered to the room was the Raffles Shenzhen
The pillows are very comfortable
The hotel is very cost-effective
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Guest User
Honorable Double Bed Room
Stayed in Oct 2024
Family
3 review
5.0/5
Outstanding
Posted on Oct 29, 2024
Before check-in, the front desk staff Xiaoyu and Xiaojie called to arrange the room. They upgraded the room type for me and my family. The room also gave welcome fruit and warm sweet water. The service was great. The room was clean and the breakfast in the restaurant was good. Before leaving, they also gave me a picture album of Songshan Lake. It was a very satisfying experience. Next time you come to Dongguan Songshan Lake, you can choose Novotel
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Piaofudeyunduo
Standard Room (2 beds)
Stayed in Oct 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Oct 23, 2024
This hotel is the most satisfying hotel I stayed in when I was on a business trip to Dongguan. Before I arrived at the hotel, Xiao Li at the front desk had already contacted me to inquire about the room requirements and orientation, and upgraded the room for free. The restaurant department also sent fruit upon check-in, and the housekeeping department arranged good night sweets, etc. It really made me feel valued, especially when there was no room in the hotel the next day, Xiao Li was able to help coordinate and arrange for the original room to stay, which was really great. I am also very satisfied with the hotel's various aspects. I will still choose this hotel to stay next time I come on a business trip.
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Anonymous User
Standard Double Room
Stayed in Oct 2024
Couples
20 review
5.0/5
Outstanding
Posted on Oct 8, 2024
Stayed during the National Day holiday, the experience exceeded expectations! The hotel is not far from Kangqiao, and it is convenient to check in the small train attractions. The suite is square and well designed. The room is smart, and you can control the lights, TVs, curtains, etc. by voice. The suite has a bathtub and a washlet. The waiter delivered sugar water to the room at night. Breakfast has freshly squeezed juice and mango sago. Xiao Li and several other colleagues at the front desk provided good service and responded quickly.
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6/10
Guest User
Standard Room (2 beds)
Stayed in Oct 2024
Couples
39 review
4.8/5
Amazing
Posted on Oct 13, 2024
Hygiene: Very good
Facilities: Washing and drying clothes are available. Free bicycles are provided for riding
Service: Very good and caring
Environment: Next to Vankeli, convenient for eating, Huawei Town and Songshan Lake can be seen from a distance
Hygiene: Very clean and hygienic
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Guest User
Standard Double Room
Stayed in Oct 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Oct 10, 2024
The room was upgraded for me when I checked in for the first time. The room was large, brightly lit, clean and tidy. It was the first time I asked the front desk guy to help me print documents. His service attitude was excellent. The check-in experience was very good. The most important thing is that there is a food city downstairs of the hotel with a variety of cuisines to choose from.
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Response from Property: Your evaluation touched us, and we did what we should do, because at Novotel, we are grateful. We welcome guests from all corners of the world with a grateful heart, and we gain a lot from your heart-to-heart exchange. All Novotel employees look forward to your return~
Guest User
Standard Double Room
Stayed in Oct 2024
Family
3 review
5.0/5
Outstanding
Posted on Oct 6, 2024
The room is very new, the sanitary conditions are also very good, it is also very convenient to go to various check-in points around, parking is convenient, and eating is also downstairs. The hotel service is also very considerate. It is a pleasant experience
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Guest User
Standard Room (2 beds)
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 5, 2024
The room is clean and hygienic. The front desk is friendly and polite. The first choice for family travel, Vanke Li is downstairs, and it is very convenient to eat. The hotel buffet restaurant, although not many varieties, tastes good and the products are fresh. Next to it is the Science Park, running in the evening, very leisurely.
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Anonymous User
Standard Double Room
Stayed in Oct 2024
Family
25 review
4.8/5
Amazing
Posted on Oct 5, 2024
The location is very convenient. There is Science Park and Vankeli downstairs. It takes only more than ten minutes to ride to Kangqiao. The scenery outside the window is very good. There are robots delivering things. It's just that you have to wait a long time for the elevator. There are few places for breakfast and you have to wait during peak hours.
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💄Carol Law💍
Standard Double Room
Stayed in Oct 2024
Family
68 review
4.5/5
Great
Posted on Oct 4, 2024
The location is remote, but the environment is quiet and there is no shortage of food nearby.
The sanitation is clean as seen by the naked eye, but it is a pet-friendly hotel.
The breakfast is average, the supply is insufficient, and there are few places.
The elevator is unreasonable. There are 2 elevators on the 18th floor, and the wait is too long.
The attitude of the front desk is average, and the ability to handle problems is average.
The children's playground, gym, and laundry room are on the third floor and the location is small.