Sofitel Dubai the Palm Resort & Spa

Sofitel Dubai the Palm Resort & Spa Reviews

Sofitel Dubai the Palm Resort & Spa

East Crescent Road, The Palm Jumeirah, Dubai, Dubai Emirate, 55558, United Arab EmiratesView Hotel Details
Sofitel Dubai the Palm Resort & Spa
Sofitel Dubai the Palm Resort & SpaSofitel Dubai the Palm Resort & SpaSofitel Dubai the Palm Resort & Spa
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Sofitel Dubai the Palm Resort & Spa Guest Reviews

4.6/5
Great
88 review
Verified reviews
Location4.6
Amenities4.5
Service4.4
Cleanliness4.7
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All reviews(88)
Positive reviews(85)
Reviews with photos/video(35)
Awesome stay(40)
Friendly owner(19)
Delicious breakfast(12)
Classy environment(7)
Clean and tidy(7)
Great location(7)
Perfect for families(5)
Nice sea view(5)
Negative reviews(3)
jeffreybernadas
Luxury King Room with Palm View
Stayed in Jul 2024
Couples
5 review
5.0/5
Outstanding
Posted on Jul 19, 2024
Great hotel as usual. I book this to my couple friend visiting first time Dubai since I have a good experiences with this Sofitel I recommend it to everyone and I book to any of my guest in UAE as top choice. Breakfast generously alot of varieties optional choices. The room I book is big and nice with palm view. Only the issue the weather is too hot in the beach and we cannot stay too much either also in the pool. I request for some suprise gift for the birthday gentleman and the Sofitel staff did there best to impress the gentleman as always. They do beyond there limit and it's make me amaze and the guest who stay that they feel welcome always. Great job Team Sofitel Dubai the palm. Till next time.. Jeffrey Bernadas :)
Response from Property: Dear Valued Guest, Thank you for taking time out to share feedback of your experience with us.We are elated to read that you had a memorable stay and that our services exceeded your expectations. Inspired by the principles of mindfulness.Sofitel Dubai The Palm is a haven designed to let you focus on feeling whole — present in mind, nourished in body and revitalized in spirit.We believe that it is the minute details which help us curate such enriching experiences for you and we sincerely hope to welcome you back.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!
Guest User
One Bedroom Apartment
Stayed in Jul 2024
Business travelers
37 review
5.0/5
Outstanding
Posted on Jul 27, 2024
Lovely hotel Staff great Location also very good ….. friendly people
Response from Property: Dear Valued Guest, Thank you for your most valuable feedback.It feels great when we are able to meet your expectations. We hope to retain this relationship for the many coming years. Any time you feel that we need to bring some changes in the quality of work we deliver, please let us know. We would be more than happy to receive your valuable suggestions.We look forward to welcoming you back with us.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!
Guest User
One Bedroom Apartment
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on May 11, 2024
A great hotel for a family vacation or without) . The most important advantage of the hotel is the staff, the service, thought out to the smallest detail. Wherever you are, you will be treated with attention in everything - administrators, personal assistants, waiters, maids, just the whole staff is very friendly and everyone knows their business. Thanks to everyone who works at this hotel every day, you are doing a great job! I also want to express my deep gratitude to Himanshu, he is wonderful! It was my son's birthday and he organized a birthday cake. It was excellent. Many thanks to Himanshu and all the staff!
Response from Property: Dear Valued Guest, Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!
Rosy_traveler
Luxury King Room with Palm View
Stayed in Feb 2024
Couples
17 review
4.0/5
Very Good
Posted on Mar 9, 2024
the best point I can consider about this hotel is the nice beach and swimming pool. I really loved the moments I've spent there. The breakfast was great you could be served outdoors. Also the door bells were really friendly and great. They completely helped guests and showed the facilities. There were 3 restaurants in the hotel which you could serve your dinner near beach. Generally it was ok. I didn't like the theme of the rooms.
Response from Property: Dear Valued Guest,Greetings from Sofitel Dubai The Palm!We very much appreciate your comments following to stay experience at our French Polynesian themed resort.It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one.Sincerely,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!
gt
Luxury Room Sea View
Stayed in Feb 2024
Couples
26 review
5.0/5
Outstanding
Posted on Feb 28, 2024
Sofitel the Pam Dubai’s Laguna restaurant has good food and drink list. steakhouse’s four hands dinner is great value with wine pairing! I celebrated my birthday there and the complimentary dessert was a Wagyu beef shape chocolate cake! I also Went to the gym as well during the day with good facilities.
Response from Property: Dear Valued Guest, Thank you for your most valuable feedback.Your positive feedback has been shared with the entire team and they are equally pleased learning of your Experience.We look forward to welcoming you back with us.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!
Anonymous13
Resort View Family One Bedroom Apartment
Stayed in Aug 2024
Family
44 review
3.2/5
Posted on Aug 27, 2024
The rooms are decent but a bit small for a family with kids. Service requests took quite a while, but buggy calls were prompt. The pools are great, and breakfast was enjoyable.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your valuable feedback.We're thrilled to hear that we exceeded your expectations and that you had a wonderful time with us.Thank you for emphasizing our colleagues' service as well, and please know that your constructive feedback will be shared with them.As we look at each and every feedback for the source of improvement, we concluded from your rating that there are some aspects that hampered your stay and we truly apologize for your dissatisfactory experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.Kind Regards,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai the Palm!
Razooq
Resort View Family One Bedroom Apartment
Stayed in Jun 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Jun 22, 2024
Great hotel 10/10 !
Response from Property: Dear Valued Guest, Thank you for your most valuable feedback.It feels great when we are able to meet your expectations. We hope to retain this relationship for the many coming years. Any time you feel that we need to bring some changes in the quality of work we deliver, please let us know. We would be more than happy to receive your valuable suggestions.We look forward to welcoming you back with us.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!
Guest User
Signature Palm Suites
Stayed in Jul 2024
Couples
3 review
4.7/5
Amazing
Posted on Jul 16, 2024
Amazing hotel! Staff was friendly and helpful throughout. I got the signature suite and was worth every penny. Pictures do not sell the suite so I had to take a leap of faith and it paid off,would definitely stay again.
Response from Property: Dear Valued Guest,Thank you so much for this wonderful review!Delighted that you had a lovely guest experience at Sofitel Dubai The Palm. Our Heartists that this hotel has and of course, gave Magnifique touch that you made particular mention of all their efforts and services. As you now have had an excellent guest experience, we hope you will find another occasion to return soon.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!
Ahmed
Ocean View Family Two Bedroom Apartment
Stayed in Jun 2024
Family
10 review
5.0/5
Outstanding
Posted on Jul 4, 2024
It’s nice place for families and everything nice The staff are always friendly It will be my next destination with my family Thanks
Response from Property: Dear Valued Guest, Thank you for your most valuable feedback.Behind success of any organization are the prestigious guests like you. It has been a privilege to have you as our valued guests.We look forward to welcoming you back with us.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!
Svetlana
Luxury King Room with Palm View
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 30, 2024
Sofitel Palm Jumeirah is a lovely hotel! We really enjoyed our short staycation there. The breakfast spread was great, there is a great choice of restaurants for lunch or dinner. In bathrooms and in the shower they use very good French cosmetic products. There is a good choice of pools, but we mainly stayed in the main big one. You can also enjoy the beach. The only problem happened when we wanted to book dinner at Moana restaurant, and they told us that my husband should wear closed shoes. It was soooo upsetting for us, as we came for one day and night, for relaxation, and of course we had only flip flops with us. The restaurant management was absolutely stubborn and inflexible, however it was my birthday, and I believe they could make a small nice exception for us.
Response from Property: Dear Valued Guest,Greetings from Sofitel Dubai The Palm!We'd like to thank you for your wonderful feedback and review after your recent stay at Sofitel Dubai The Dubai.We're thrilled to hear that we exceeded your expectations and that you had a wonderful time with us.Thank you for emphasizing our colleagues' service as well, and please know that your constructive feedback will be shared with them.Best Regards,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!
Guest User
One-Bedroom Apartment with Sea View
Stayed in Jun 2024
Family
10 review
4.2/5
Very Good
Posted on Jun 24, 2024
Service is great but they need to work on their check-in procedures. We arrived at 3 PM UAE time (standard check-in is at 3 PM, previous guest check-out is at 12 PM) and they were able to check us in at 4:30 PM
Response from Property: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Sofitel Dubai The Palm. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback has been taken in the spirit it was intended and we have escalated the same to the concerned team to ensure that we continue to provide a seamless and memorable stay experience for our guests. I assure you that we will definitely work on the valuable feedback given by you.We are delighted to welcome you back with us. Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!
Guest User
Luxury Room Sea View
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 26, 2024
Great and love staying thanks all staff kindly Best regards
Response from Property: Dear Valued Guest,Greetings from Sofitel Dubai The Palm!We'd like to thank you for your wonderful feedback and review after your recent stay at Sofitel Dubai The Dubai.We're thrilled to hear that we exceeded your expectations and that you had a wonderful time with us.Thank you for emphasizing our colleagues' service as well, and please know that your constructive feedback will be shared with them.Best Regards,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!
Mohammad
PRESTIGE SUITE SEA VIEW, Club Access, 1 King Size Bed, Sofa bed, Living Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 13, 2024
Great for families.. the pools the kids club, everything was great
Response from Property: Dear Valued Guest, Thank you for your most valuable feedback.It feels great when we are able to meet your expectations. We hope to retain this relationship for the many coming years. Any time you feel that we need to bring some changes in the quality of work we deliver, please let us know. We would be more than happy to receive your valuable suggestions.We look forward to welcoming you back with us.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!
Talia07
Luxury Room Sea View
Stayed in Aug 2023
Family
12 review
5.0/5
Outstanding
Posted on Aug 21, 2023
The hotel itself is very nice and beautiful. Everything was good, the stuff was helpful, amenities were one of my fav brand so I was very happy. Overall we’ve enjoyed our stay a lot. Just one thing that I should mention is the sockets, in our room they were placed in the most inconvenient places. Like my hair iron couldn’t use in the bathroom area where is the huge mirror and convenient cuz the socket didn’t support it. Also couldn’t charged our phones next to the bed cuz there weren’t any. But other than that all was super nice.
6/12
Response from Property: Dear Valued Guest, Greetings from Sofitel Dubai The Palm!We are grateful for your compliments on the service delivered by our "Heartists" Looking forward to welcoming you soon. Kind Regards,Antonio OstuniDirector of Operations
Hafsa
One-Bedroom Apartment with Sea View
Stayed in Feb 2024
Couples
1 review
5.0/5
Outstanding
Posted on Feb 28, 2024
Beautiful resort on the Palm. The staff and management are very responsive and did their best to satisfy us. Thank you very much
Response from Property: Dear Valued Guest,Greetings from Sofitel Dubai The Palm!We'd like to thank you for your wonderful feedback and review after your recent stay at Sofitel Dubai The Dubai.We're thrilled to hear that we exceeded your expectations and that you had a wonderful time with us.Thank you for emphasizing our colleagues' service as well, and please know that your constructive feedback will be shared with them.Best Regards,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!