The room was dirty. The ground around the property. I booked the property because it was closed due to structural damage but no mention of this on wotif website. Reception didn't inform me of this either i read it on the back of a map they handed me. I rang reception to complain and was told the General Manager would call me. Still waiting 48hrs later still NO call. The buffer breakfast was disgusting. Bread stale, no real variety in hot breakfast. Scrambled eggs overcooked. Seriously i would never stay at another Mercure.