Lauenenstrasse 19, Gstaad, Canton of Berne, 3780, SwitzerlandView Hotel Details
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Gstaaderhof - Active & Relax Hotel Guest Reviews
4.4/5
Very Good
72 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.4
Service4.4
Cleanliness4.4
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All reviews(72)
Positive reviews(45)
Reviews with photos/video(2)
Negative reviews(1)
Stavros
Alpine Queen Room
Stayed in Dec 2023
Solo travelers
2 review
4.2/5
Very Good
Posted on Feb 25, 2024
Simply add facilities. Rest is solid.
SIQING
Classic Queen Single Room
Stayed in Jan 2023
Solo travelers
16 review
5.0/5
Outstanding
Posted on Jan 20, 2023
Nice place. Warm welcome. The front desk staff is so friendly. Plenty of entertainment available.
Guest User
Alpine Queen Room
Stayed in Dec 2022
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jan 7, 2023
The couple who own and rent the chalet are amazing.
Really handful and happy people. I really felt at home as it is a little house guest. Great views and very close to the town! I will definitely come back and I highly recommend it!!!
Guest User
Classic Queen Single Room
Stayed in Mar 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 16, 2023
Great hotel, good breakfast, nice wellness area, I have been there many times
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Guest User
Alpine Queen Room
Stayed in Sep 2022
Solo travelers
8 review
4.2/5
Very Good
Posted on Nov 29, 2022
Very good hotel, warm and welcoming staff
I would definitely come back
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Dave_
Alpine Junior Suite
Stayed in May 2024
Family
5 review
5.0/5
Outstanding
Posted on May 28, 2024
Je recommande . La suite était impeccable! On y retourne dès que possible.
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Guest User
Stayed in Aug 2024
Family
5.0/5
Outstanding
Posted on Aug 9, 2024
Wonderful hotel, super clean, contemporary chalet style, friendly staff, involved owners. We travel 3 months a summer from Florida. This is now a favorite hotel. We stayed 2 weeks and thoroughly enjoyed the room, view, balcony, garden and meals (half board). We definitely want to return soon. Minutes to town. An ideal vacation spot for r&r and beauty.
Guest User
Stayed in Jul 2024
Other
1.0/5
Posted on Jul 10, 2024
Inept and inexperienced check in staff. Paid for Queen room but had a 50% surcharge at check in for 2nd occupant. Underground hotel parking was closed and not informed that parking spots by hotel entrance was ticketed for by city. Mediocre breakfast. Very dated interior. Feels like 1960s office corridors.
Velda H
Stayed in Apr 2024
Family
5.0/5
Outstanding
Posted on Apr 1, 2024
Stayed at Hotel Gstaaderhof for 1 night at the end of March with my daughter. Met promptly at station & taken in free shuttle to hotel. Reception staff were very welcoming & friendly and as the hotel was quiet we were given a free upgrade. The room and whole hotel was spotlessly clean, the room was tastefully decorated & provided robes, slippers, toiletries, free water in the minibar, tea/coffee facilities. We used the leisure facilities in the evening and at certain points were the only people inside the spa area, having sole use of the sauna, jacuzzi, steam room, showers & relaxation area. We had planned to visit Glacier3000 but it was closed due to strong winds. Reception staff were really helpful, checking other lifts & advising buses required. We had a fantastic few hours at Hornberg. Although our stay was short, it was a fantastic mixture of activities and relaxation in a beautiful hotel in beautiful location. Thank you for a wonderful experience, I would not hesitate to recommend.
Response from Property: Dear Guest, Thank you for your wonderful review! We're thrilled that you and your daughter had a fantastic stay at Hotel Gstaaderhof. It's great to hear you enjoyed the prompt shuttle service, warm welcome, and complimentary upgrade. We're glad you found the room and hotel clean and tastefully decorated, and that you had a relaxing time using our leisure facilities. We're sorry Glacier3000 was closed, but we're happy our staff could assist with alternative plans. We appreciate your recommendation and look forward to welcoming you back soon. Best regards, Your Huber Famiuly and the Gstaaderhof Team
Guest User
Stayed in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 1, 2024
Best Xmas holiday with friends and family. The hotel is gorgeous, comfortable and offers a series of activities that are truly amazing for all. Kids get a choice of 3 playrooms, adults have access to the wellness spa: amazing. On top of this, the evening menus are outstanding and served by a fabulous multilingual team who tended to our needs and requests with kindness and in style! We are all planning our next Xmas holidays here for the next few years without any hesitation.
Guest User
Stayed in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 1, 2024
This is the best hotel I have been to this year! Everything is tasteful, thoughtful and useful! Tailormade customers service and lots of positive energy throughout the place! The stuff are great, the breakfast is abundant and the bar is what a bar should be :)
Response from Property: Dear guests, Thank you for your glowing review! We're thrilled to hear that your recent stay at our hotel was the best you've experienced this year. It's fantastic to know you enjoyed the positive energy throughout the place and found our staff, breakfast, and bar to your satisfaction. Your feedback means a lot to us! We are looking forward to welcoming you back soon. kind regards from Gstaad Your Huber Family and the Gstaaderhof team
Guest User
Stayed in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 1, 2024
What a wonderful house! Super friendly staff and great quality. We were there for business, so I am looking forward hopefully spending some free time to fully enjoy this picturesque place to the fullest. Many thanks and see you soon!
Response from Property: Dear Guest, thank you very much for taking the time to post a review after your business trip to our Hotel Gstaaderhof. It is wonderful to hear that you enjoyed our house and our lovey team. We are delighted to hear that you would like to come back to enjoy the hotel as well as the region on your free time. We are looking forward to welcoming you back soon. Best regards from Gstaad Your Huber Family and the Gstaaderhof team
Guest User
Stayed in Nov 2023
Other
5.0/5
Outstanding
Posted on Nov 7, 2023
This is the second time we are staying in this hotel. This time we stayed for 2 days. From welcome drink to the complimentary drop to the railway station – everything was just wonderful. The rooms are neat, cozy and of good size. The best is the view from the balcony which was just amazing. Breakfast was abundant with wide varieties – also they served hot eggs/omelets/bacon from the kitchen. The railway station and the promenade was just 7-8 min walk. We would highly recommend this hotel to all tourists.
Guest User
Stayed in Oct 2023
Other
5.0/5
Outstanding
Posted on Oct 19, 2023
We thoroughly enjoyed our 3 night stay. We had a junior Alpine suite , which being an elderly couple in need of space and comfort, was exactly what we wanted. The beds were comfortable and there was ample storage space, enough to camp there for a few weeks if necessary! The hotel is in a quiet location, a few steps from the pedestrian zone. The underground parking was great. As we used the Gstaad guest card for travelling around free on public transport, we didn’t use the car at all during our stay. The breakfast was very good and varied. Any hot food had to be ordered which was excellent and meant not having to scoop out luke-warm eggs from a serving bowl like in certain other hotels. We had room service one evening as we wished to eat in our room. Our order arrived spot on the hour we had requested and the food was delicious. We also had drinks during an afternoon in the garden and one evening in the bar which was very pleasant. A friendly young lady serving in the bar made me an excellent non-alcoholic cocktail ! The personnel at the reception were very friendly and helpful. We will certainly recommend this hotel and if ever again in Gstaad we know where we’ll be staying !
Guest User
Stayed in Jul 2023
Other
5.0/5
Outstanding
Posted on Jul 22, 2023
Lovely 2 night stay. Our only complaint was that the hotel advertised a shuttle service to a nearby concert but couldn't provide. We mentioned that we were a bit disappointed as we then had to take a (very expensive!) taxi. it was not really a formal complaint, but on checking out we were informed they had reimbursed the cost of the taxi. It was an excellent response to customer feedback, showing that the hotel really cares about its guests.
Response from Property: Dear Guest, thank you very much for taking the time to post a review after your stay in our Hotel Gstaaderhof. It is wonderful to hear that you have enjoyed your 2 night stay with us. It was our pleasure to reimburse you for the taxi ride to the concert as we do advertise it and you had asked about the transport in advance. We are looking forward to hopefully welcoming you back soon. Best regards from Gstaad Your Huber Family and the Gstaaderhof team