To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(1645)
Positive reviews(1604)
Reviews with photos/video(361)
Close to scenic area(149)
Friendly front desk staff(131)
Easy to get around(121)
Convenient for shopping(113)
Delicious breakfast(95)
Loved the night views(17)
Tasty restaurant(11)
Negative reviews(41)
Shek
Qi Yuan Double Bed Room
Stayed in oct. 2024
Solo travelers
4 review
4.0/5
Very Good
Posted on 31 oct. 2024
Great location right on the public square n minutes from the walking strreet, foods stalls. Good choice
Response from Property: Dear valued customer, thank you very much for your support of our hotel. We firmly believe that a good reputation is always spread through the most sincere satisfaction of guests. At the same time, we are honored to provide you with the highest quality service. We warmly welcome you to choose our hotel again whether it's for business travel or leisure! We sincerely look forward to your next visit!
Vinceleong Leong
Qi Yuan Double Bed Room
Stayed in nov. 2024
Solo travelers
3 review
4.7/5
Amazing
Posted on 28 nov. 2024
Excellent location. Walking distance to Shan Lake and the Elephant trunk Hill, shopping and eateries.
The hotel has a tour agency representative to arrange for the Lijiang Cruise and the fame Cave with magnificent stalactites and stalagmites, with return to hotel. Breakfast is acceptable, commensurate with the price
Response from Property: Dear valued customer, thank you very much for your support of our hotel. We firmly believe that a good reputation is always spread through the most sincere satisfaction of guests. At the same time, we are honored to provide you with the highest quality service. We warmly welcome you to choose our hotel again whether it's for business travel or leisure! We sincerely look forward to your next visit!
Guest User
Banyan Lake Ripple Twin Room
Stayed in mars 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on 21 mars 2024
hotel is conveniently located near the city area and it was a nice stopover before taking the river cruise to Yangshuo the next morning. would recommend to anyone who is looking for a quick night stay in Guilin!
Response from Property: Dear customers Hello! Thank you very much for your support to our hotel, we always believe that a good reputation must be recommended from the most sincere satisfaction of the guests, and we are also honored to provide you with the best service. We welcome you to choose our hotel again for business trip or travel! Sincerely look forward to your visit again!
Anonymous User
Banyan Lake Ripple Twin Room
Stayed in août 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on 13 sept. 2024
The hotel was clean and located in the centre of the city. Easy access to the night markets and Shan lake.
Response from Property: 親愛的客官非常感謝您的肯定,感謝您選擇入住杉湖大酒店並在百忙之中為酒店做出優質點評,杉兒一直以優質的服務作為酒店特色,遵循着“待客如親友”的服務理念,致力於為每位客人提供周到、細緻、貼心恰到好處的服務,希望為客人打造賓至如歸的入住體驗。我們始終相信一個酒店好的口碑一定是通過客人最真摯的評價和最真切的推薦所傳出去的,我們也會再接再厲去做到更好。再次感謝您的好評,有空記得多多回來看看杉兒,祝您一切順利。
Guest User
Qijing Double Bed Room
Stayed in août 2024
Couples
7 review
5.0/5
Outstanding
Posted on 27 août 2024
Great location in between the main city square and lake, and a food street next door. Very impressed with the automatic curtains and the small overlook from the room.
Response from Property: 親愛的客官非常感謝您的肯定,感謝您選擇入住杉湖大酒店並在百忙之中為酒店做出優質點評,杉兒一直以優質的服務作為酒店特色,遵循着“待客如親友”的服務理念,致力於為每位客人提供周到、細緻、貼心恰到好處的服務,希望為客人打造賓至如歸的入住體驗。我們始終相信一個酒店好的口碑一定是通過客人最真摯的評價和最真切的推薦所傳出去的,我們也會再接再厲去做到更好。再次感謝您的好評,有空記得多多回來看看杉兒,祝您一切順利。
Guest User
Qi Yuan Double Bed Room
Stayed in mars 2024
Couples
1 review
3.7/5
Posted on 2 avr. 2024
The lighting in washing quite dark. The cleaniness of the towel in washing room not quite good as found some dirty. The location is good & convenient to several site seeing place.
Response from Property: 尊敬的賓客您好,非常感謝您入住我們酒店,本次入住未能給您帶來好的體驗是我們的失職,在此跟您鄭重的道歉!做的不好的地方我們會積極改進,希望您下次入住會有一個全新的體驗!衷心的祝您生活愉快、萬事如意!
Guest User
Diecai Japanese-Style Triple Room
Stayed in juin 2024
Family
5 review
4.7/5
Amazing
Posted on 18 juin 2024
satisfied guests.great location. Nice service. We are appreciated
Response from Property: Dear guest, Shan'er was very happy and inspired when she saw your review. But when I saw the points you gave me, Shan'er was puzzled and sad. Shan'er wonders if there are any deficiencies on our part, or if you accidentally slipped and scored the wrong points. No matter what, we will take this as a spur and we will work harder in the future to make up for all shortcomings. I hope you will experience better service and stay experience next time you come to Guilin Shanhu Hotel.
david
Elephant Hill Bright Moon Family Room
Stayed in mars 2024
Family
14 review
4.7/5
Amazing
Posted on 4 avr. 2024
good hotel near the boat dock for 2 rivers and 4 lakes as well as the pedestrian street
Response from Property: 親愛滴;對杉兒來説,最大的歡樂,最大的幸福是把自己的精神力量奉獻給您們,親愛的所給予的認真評價,杉兒非常感謝,衹是沒有得到親的5分好評,是不是我們做的那裡還不夠好,不過,我們會努力爭取下次可以得到你的全5分好評。您的滿意就是我們的無限動力,就是我們的精神糧食,期待着您的再次入住!
Guest User
Diecai Japanese-Style Triple Room
Stayed in oct. 2023
Family
5 review
5.0/5
Outstanding
Posted on 26 oct. 2023
Perfect location right next to the Guilin Square. Very good and big breakfast
Response from Property: Dear customers Hello! Thank you very much for your support to our hotel, we always believe that a good reputation must be recommended from the most sincere satisfaction of the guests, and we are also honored to provide you with the best service. We welcome you to choose our hotel again for business trip or travel! Sincerely look forward to your visit again!
Guest User
Banyan Lake Ripple Twin Room
Stayed in avr. 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on 1 mai 2024
All great! Can highly recommend
Response from Property: 親愛的客官非常感謝您的肯定,感謝您選擇入住杉湖大酒店並在百忙之中為酒店做出優質點評,杉兒一直以優質的服務作為酒店特色,遵循着“待客如親友”的服務理念,致力於為每位客人提供周到、細緻、貼心恰到好處的服務,希望為客人打造賓至如歸的入住體驗。我們始終相信一個酒店好的口碑一定是通過客人最真摯的評價和最真切的推薦所傳出去的,您的滿意是我們不懈追求的動力,我們也會再接再厲去做到更好。再次感謝您的好評,有空記得多多回來看看杉兒,祝您一切順利。
Kristina24
Diecai Japanese-Style Triple Room
Stayed in août 2022
Travel with friends
25 review
5.0/5
Outstanding
Posted on 12 août 2022
Loved this hotel a lot and would definitely come back! It's close to downtown, offers a great service, staffs were friendly, room spacious and very clean.
Response from Property: Dear guest! Thank you very much for choosing us and giving us full credit. Your recognition and awards bring us unlimited power, we will not forget the original intention, continue to provide you with intimate quality service, so that you feel comfortable in the journey! Thank you for your support!
Stuart James
Qi Yuan Double Bed Room
Stayed in nov. 2022
Solo travelers
47 review
4.2/5
Very Good
Posted on 18 nov. 2022
this hotel is a 2 minute walk for the pagodas in Central Guilin. the room was clean and comfortable
Response from Property: Dear Distinguished guests, Thank you for staying in Guilin Shanhu Hotel and giving us a satisfactory review. We feel very honored. You did not give full marks, which indicates that we still have some shortcomings. We will continue to improve the service and look forward to your re-arrival.
Guest User
Qi Yuan Double Bed Room
Stayed in juill. 2022
Business travelers
3 review
3.7/5
Posted on 29 juill. 2022
Not a bad hotel, good value for money. Breakfast isn’t worth it, mostly tasteless cakes. A good choice if you arrive in the city late and just need a place to crash.
Response from Property: Dear guests! Thank you for staying at the Cedar Lake Hotel in Guilin and commenting on us. We regret that some of our services can not meet your expectations. At present, we have more than ten kinds of breakfast dishes, such as rice noodles, steamed buns, cakes and so on. We will make improvements based on your feedback. Welcome to stay at the Cedar Lake Hotel again and supervise our work.
RakshaR
Banyan Lake Ripple Twin Room
Stayed in juill. 2022
Other
12 review
4.5/5
Great
Posted on 23 sept. 2022
We arrived late 9-10pm and check-in was quick. Room was big and very clean. Staff at breakfast were welcoming and friendly. Breakfast was good, Chinese style. I love dumplings.
Down side, waited about 30+min trying to book a tour for the next morning, communication was difficult. The tour company expected our passport number to be visible on the green code, but only a few digits were visible. They asked us to remove the * from the passport numbers. Eventually after all the waiting, we were exhausted and highly frustrated so, we decided to find a different tour agent and then, miraculously she said the tour was booked when we were about to leave the hotel. Hotel is good. Maybe book tours elsewhere there are many in the pedestrian street. We didn't experience this problem with other tour companies the area.
Response from Property: Dear Distinguished guests, Thank you for staying in Guilin Shanhu Hotel and giving us a satisfactory review. We feel very honored. You did not give full marks, which indicates that we still have some shortcomings. We will continue to improve the service and look forward to your re-arrival.
Guest User
Unique Lotus Rhythm Suite
Stayed in avr. 2023
Couples
34 review
5.0/5
Outstanding
Posted on 7 juin 2023
Nice location. Good service!
Response from Property: 待客如親友,心懷善意、樂意是我們的服務宗旨,能夠得到您的認可、支持以及分享使我們最大的收穫!我們會繼續保持工作的熱情,對家人點滴的關心!