Name: The Fontenay Hamburg
Address: Fontenay 10, Hamburg, 20354, Germany, Fontenay 10, Overseas, Germany
Rating: 4.7

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We had an amazing stay. The Spa was great for the rainy Chrsitmas Time!

很好，服務人員熱情，房間乾淨，地理位置優越，早餐豐富，環境優美，設施完善，提出的需求能夠快速實現，下次還會住

Very good, friendly service staff, clean rooms, excellent location, rich breakfast, beautiful environment, complete facilities, the needs put forward can be realized quickly, I will stay here next time

Alles Super, schönes Hotel.
Super Frühstück sowie die Bar und Wellness Bereich.

Everything was great, nice hotel.
Great breakfast as well as the bar and wellness area.

Sauna

Restaurant

24-hour front desk

Currency exchange

Luggage storage

Swimming Pools

Wi-Fi

Smoking area

Breakfast

Pets allowed

Non-smoking room

All Languages

English

Chinese

German

All Room Types

Fontenay Deluxe

Classic Room

Executive Suite

Europa Suite

We love everything about the Fontenay! It is like being on a private, modern yacht & you never want to disembark! All the rooms are very clean, comfortable & spacious. Concierge desk goes the extra mile to get you want you need - from event tickets to elaborate international shipping of my suitcase.  LOVE the breakfast & the outdoor seating is gorgeous with the view and light from the Alster.  LOVE the pool & outdoor sunning terrace. Be great if more outdoor lounge chairs could be added.  LOVE the big sauna & view of the city & steam room. Excellent manicure at Spa. Excellent food & drink on rooftop terrace.  Front Desk followed through on giving us the Amex Centurion Card ”early check-in based upon availability” which makes a HUGE difference. Love to get an upgrade ”based upon availability” next time as well as we will be back soon!

Upon arrival, we were greeted by a bellman who wasn’t particularly friendly. Upon entering the lobby, it was confusing to check in. The check-ins are done by one of four people sitting at separate desks that were not approachable. All were on the phone and wouldn’t look up. Finally somebody from the concierge area assured us we would be waited on which still took a few minutes to happen. Once we had our room, our view, which we assumed was of the lake, was of the roofs of nearby buildings. Their website was a bit misleading in this regard. When the word “view” is used by a hotel located on the water, you assume it’s of the lake. Not here.  The rooms are very nice and the finishes of the hotel are top notch. I love soaking in a tub after travel but apparently the only rooms that have them are +€400 more per night. I find it unusual, particularly in Europe.  If the staff were more interested in the guests, this hotel would be four stars. A five star hotel has bathtubs and represents its views as either garden, city or water views. The Fontenay falls short on this aspect.

Visiting Hamburg on business and my first exposure to The Fontenay. From the moment I arrived to my departure the staff, facilities and ambiance of the hotel facility exceeded my high expectations. check in with Jamie-Lee was swift, uncomplicated and professional. Room layout and facilities were excellent, nice touches to a 5* level. great night sleep and a fine breakfast array. 

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Discover 80 reviews of The Fontenay Hamburg, rated 4.7 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

The Fontenay Hamburg Reviews: 80 Verified Reviews Latest 2024 | Trip.com

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