Hotels Near Museum Elbinsel Wilhelmsburg in Hamburg

The lack of air conditioning in this hotel is really no big deal compared to others. Their baby cot is not clean, my child slept in their bed for two nights, he likes to sleep on his side and on his stomach, and his face is allergic to any part of the bed that touches the sheets. When I spoke to the hotel, they admitted that it was the hotel's responsibility and said that they could pay for an ointment so that I could go to the pharmacy and buy it myself. Amazingly, almost all the staff at the hotel had a very poor attitude, didn't care about the child, privately divulged personal information about the residents as a topic of discussion at work (every staff member knew about our personal matters/information, even those I had never seen) and even asked me if you wanted to call an ambulance for such a small matter. I cancelled my whole day plam and took a taxi to the pharmacy, which cost over 60 euros, and in the end the hotel only gave me 5 euro for the ointment, saying that I took a taxi to a pharmacy that was too far away and they couldn't cover the taxi costs, and the manager said that the only place they could pay for was a taxi to 10 euros, so they refused to pay for the journey?？？ But they didn't say any of that before I left, I was just told to take my own taxi to the pharmacy and they knew we were leaving that day so they made a very perfunctory promise which was all overturned. The important thing is that I paid 100€ for this baby cot and it was still not clean, finally I spoke to the manager and I said I paid 100€ only to get the cot and he said you have checked out and everything is sorted I don't know what is in your room now? !!!Anyway don't bring your children to this dangerous hotel, the staff were very dishonest and went as far as to say the room had been cleaned to destroy the evidence.

This hotel was quite cheap for Hamburg and offered a parking spot. We chose to stay here and I regret it. The room standard was low, and we found several bugs (moth and silverfish). Our room was street level and noisy. Lucky for us we visited during the week and the area was not too busy. Still, isolation is terrible and we could here other guests. Because of an unexplained situation, we could not access the lobby to relax after putting our daughter to bed. We also could not use any refrigerator to store her food. The only employee we saw was not helpful and said we should have read the prospect better. But on the site we booked, there are pictures of kitchens.. quite misleading. The neighborhood will probably be hip in a few but for now, it really was an underwhelming stay.

The room is OK

This hotel is old, dilapidated and is in need of maintenance. The surrounds of the hotel is overgrown with ****s and trash and cigarette buds scattered everywhere. I was unfortunate enough to stay in a room that someone has smoked in and smelled like an ashtray. Noise: The hotel is situated between some council type flats, a railway and the highway. Noise is a constant and with walls paper thin do not expect to get any sleep, ever. Although the staff try to be helpful, there are a lot of issues. I had no hot water for a day. The daily cleaning leaves a lot to be desired, my room trash and used cups were never collected during routine cleaning. The restaurant is decent, but I found it expensive (you cand better food, cheaper in the city centre). The convenience store downstairs is probably the nicest perk of the area, not that its affiliated with the hotel in any way. I will not stay here again, and cant recommend it to anyone.

This is in general a good hotel, but with room for improvement. The location in the old warehouse district is excellent, and the rooms are well appointed and comfortable, with the exception of the towels, which are quite small and poor quality, not in any way in keeping with the standard of the hotel. The staff were reasonably efficient, but cold and unfriendly. Either it is a bad place to work, or they need some serious training in hospitality. We never tried the food as the one night we wanted to eat the restaurant was closed due to staff shortages. It was expensive, but I think that was in some considerable part due to our stay coinciding with a major exhibition, making accommodation scarce across the city I would probably go back again as the excellent location offsets the poor points, just.

This is one of the better hotels I've ever stayed: modern and tidy room, well equipped fitness, excellent wellness area (2 saunas and 1 steam bath) and very good food. It's located in an industrial neighbourhood, but it's quiet at night and easy to reach the highway.

Super service, only the drinking machines were cold/heat had problems, but this may be because not so many guests were expected. There could still be work on it. The employees have been curved to meet the guest. Praise the brave rank. If we travel back to Hamburg, we will check in back to this hotel. Oh, what to mention: Super connection to S1 and U3, which drive in all directions

I stayed in ”Alte Wache” hotel 2 nights for working reasons, arriving by taxi from the apt. The kindness, courtesy and service efficiency of the gentleman and the lady at the reception deserve a top rate. They both are a great example of care and warm hospitality, making every guest feel really welcomed. The lobby is nice in its old fashion style, the double room is spacious, perfectly clean and silent; breakfast was very good, and much better than some 4stars hotel: the tea blend selections very appreciated and the fresh flower on the tables a lovely, precious gift!! 2 small suggestions: 1) the morning waitress should be a little bit more smilying; 2) do not accomodate a person alone in a dinner table for 6. The hotel is also extremely close to city center (walking distance), so I really reccomend it!!

Great location. Easy to get around and get back to the place at night. If you're a light sleeper I wouldn't recommend the shared rooms, people coming back late at night, the doors close quite loudly. My only complaint is that I received a keycard to the wrong room and walked right into a private suite.. Nobody was there thankfully and I just walked right out, but if I were staying in a private room I would hate to think that strangers could just walk into my room where all my belongings are lying around. Otherwise clean and quite a cool environment.

We booked this hotel via Amoma. Com as it stated that this hotel had large family rooms, pets were welcome and that the rooms had air-conditioning. All not true. We were asked to pay an additional 30 euros for our third child. We had also booked a quiet room but faced the very noisy street. The room was extraordinaryly hot and staff did not provide us with a fan. The room was small but reasonably clean. No tea or coffee making facilities. The bathroom was ok but hairdryer did not work. Interiors quite tired. The biggest problem with this hotel is the location. It is the local druggie hang out. We saw people using drugs in the street right outside the hotel and it was clear that this is not a safe area. The riot police attended several incidents during our stay and made several arrests. **********s operate in this area too. We would not recommend to stay here and it certainly was not even good value for money.