Atour Hotels in Hami

Originally, the staff were very nice, so I forgot about it. I stayed in Hami for one night. I saw that Atour had opened a new hotel. I thought the environment would be better and it would be more comfortable to take care of my baby, so I changed places. Unexpectedly, I changed the hotel. There was no air conditioning, and the room faced the west. It was very hot in the afternoon, and the children and adults were all sweating from the heat. The staff also offered to upgrade to a room, but it still faced the west, so we refused. We thought we could bear with it, but the children were very hot later. My cheeks were red. The hotel staff said they would buy a fan after work. I took my baby out to escape the heat. In the evening, the staff said the fan was ready and we went back. However, the room was still stuffy and the fan was pointed towards the father of the child. The child blew it. When he woke up the next day, his throat was hoarse and he coughed with phlegm. He started to have a fever at noon yesterday. I took care of him all night and he hasn't slept yet. In addition, he woke up sweating after sleeping for a while in Yaduore the night before. , I didn’t dare to draw the curtains with the windows open, and it didn’t start to cool down until three or four in the morning. The adults didn’t have a good rest for two days, but they were fine. Now the children are sick, and it is the children who suffer. Atour is known for its comfort, and it doesn’t even have air conditioning control. I also blame myself for insisting on changing hotels. After checking in, I was too embarrassed to check out of the hotel. We have been driving all the way to China for almost two months, and we have even passed 219 safely. This is the first time that my son has fallen ill.

Decent Atour hotel, amenities are excellent, the room was clean and having stayed at numerous Atour hotels this one was good. The laundry room is useful for travelers and I didn’t need to wait to use the facilities. The local restaurant on the first floor (outside the hotel) is excellent. Just follow the music and you’ll find it. Car parking is OK, we parked at the back but if does get busy because of the restaurant. Can they improve? Yes, of course, the check in receptionist looked as though she’d never seen a foreigner before and was cold and abrupt. I thought she was rude. Come on Atour, train your people properly. Breakfast was good, although the staff should have replenished all the items towards the end of service - there was virtually no fruit left. The differences between Atour hotels are largely around individual employees, here the reception/check in was below my expectation. No water or tea offered either. Says it all really.