New Century Grand Hotel (Hangzhou Xiaoshan International Airport Terminal)

New Century Grand Hotel (Hangzhou Xiaoshan International Airport Terminal) Reviews

New Century Grand Hotel (Hangzhou Xiaoshan International Airport Terminal)

Building 4, Gangyin Center, Jingjiang Street, Xiaoshan District, Hangzhou, Zhejiang, ChinaView Hotel Details
New Century Grand Hotel (Hangzhou Xiaoshan International Airport Terminal)
New Century Grand Hotel (Hangzhou Xiaoshan International Airport Terminal)New Century Grand Hotel (Hangzhou Xiaoshan International Airport Terminal)New Century Grand Hotel (Hangzhou Xiaoshan International Airport Terminal)
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New Century Grand Hotel (Hangzhou Xiaoshan International Airport Terminal) Guest Reviews

4.7/5
Outstanding
3085 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(3085)
Positive reviews(3022)
Reviews with photos/video(1541)
Offers pick-up/drop-offs(809)
Friendly front desk staff(738)
Awesome amenities(386)
Classy environment(381)
Delicious breakfast(366)
Close to airport(313)
Easy to get around(268)
Many amenities(203)
Negative reviews(63)
Khai Wen
Guestroom (2 beds)
Stayed in Aug 2024
Travel with friends
3 review
4.5/5
Great
Posted on Oct 2, 2024
- about 10-15 min away from airport. there is free pick up service, you may contact hotel once you arrive. - free drop off service to the nearest subway - Room is clean and spacious - there is street food along the hotel (we checked in around 12am, and the stall is still open) - Breakfast are good as well. Overall: a good place to stay airport transit.
Response from Property: Thank you for choosing our hotel and taking the time to share your stay experience here. We are very sorry that this stay did not meet your expectations. In response to the problem you raised, the hotel will strengthen the service training of hotel staff to avoid such situations from happening again. We always strive to create a perfect stay experience for guests and sincerely invite you to come again.
Zizi89😍1
Guestroom (Double bed)
Stayed in Aug 2024
Business travelers
24 review
4.3/5
Very Good
Posted on Sep 2, 2024
over all is Good , the Front desk staff really Friendly and Good communication skill for arrangements my Transportation 07.30am ,plus Regarding Room ,the Shower Room need to be fix as For safety for the next person . Front Dest really do.The action for the calling engineer to fix ,hotel is near airport and Easy to order foodDelivery, i will.come back for my next stay 环境： need fix the shower room 设施： 接送 is good and diver really fast to send ,good job 机服务:
6/9
Response from Property: Dear guest: Hello, thank you for staying with us and taking the time to share your experience. We are sorry for the bad experience you had during your stay. The hotel is constantly developing and the facilities you see will continue to improve. We strive to bring you better service. Please believe that we want to do more for our guests. The hotel has seasonal activities recently and we look forward to your participation! We welcome you to stay again!
Chue
Executive Family Suite
Stayed in Nov 2024
Travel with friends
31 review
5.0/5
Outstanding
Posted on Dec 19, 2024
My favorite hotel to stay for an easy free transfer to the airport in the early morning the next day . Clean and comfortable room. Stay here for the second time .
Response from Property: 【酒店提供24小時機場和地鐵免費接送，走隧道10分鐘左右】您好感謝您的光臨，同時也真誠的感謝你對我們的喜愛和認可，您記住了杭州的美好時光，讓我們心裏很感動，讓賓客享有美好的入住體現使我們義不容辭的責任，能得到您的讚許我們深感榮幸，同時我們也更有動力繼續前進，希望我們能有更多為您服務的機會
Bittersweetjune
Executive Family Suite
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 1, 2024
The room was very spacious and clean. The breakfast offered a nice variety. There was a student outing during our visit, but the staff quickly replenished the empty food. Free airport pickup is available; you just need to call the hotel upon arrival.
Response from Property: [The hotel provides 24-hour free airport and subway transfers, and it takes about 10 minutes to get there through the tunnel] Every encounter in life is a great fate. Thank you very much for your support. I hope to spend a wonderful time with you in the future journey!
Primoz Roznik
Guestroom (2 beds)
Stayed in Oct 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Nov 30, 2024
Very nice rooms and nice personel.
Response from Property: 【酒店提供24小時機場和地鐵免費接送，走隧道10分鐘左右】人生一場又一場的相遇，都是莫大的緣分，非常感謝您的支持，願在以後的旅途中，與您一起共度美好時光！
Guest User
Guestroom (Double bed)
Stayed in Nov 2023
Family
8 review
1.0/5
Posted on Jan 8, 2024
What a horrible hotel with not very friendly staff. I prearranged with the hotel that I will check in early on the 24th because my flight landed at 2am in the morning. The staff called me at 11am in the morning to say I should check out. Bare in mind I had my little 2 year old with me.
Response from Property: Dear international friends, you booked check-in on the 24th and check-out on the 25th. You checked in in the early morning of the 24th. When you checked in at the front desk, we reminded you that you booked the wrong date. We only gave it to you after you said you would check out on the 24th. You have checked in, and if you have a room after 8 a.m. that day, we will check you in in advance. Normally, hotel check-in does not take place until 2 p.m. You booked room No. 24 and requested early check-in in the early morning of the 24th. That means you placed a reservation for this room and stayed there for two nights between 23-24 and 24-25. There is no such thing in any hotel. If you check in early in the morning, you have to check out before two noon that day, and you are on that day. Check out at 4 or 5 pm. We didn’t say we would charge overtime fees. I hope you understand! Thanks!
Guest User
Guestroom (Double bed)
Stayed in Sep 2023
Couples
10 review
5.0/5
Outstanding
Posted on Nov 11, 2023
Near hangzhou airport. Clean,comfy big room and nice reception staffs. lots of restaurants nearby hotel
Response from Property: 【酒店提供24小時機場和地鐵免費接送，走隧道10分鐘左右】您好，感謝您對酒店本酒店的高度點評，本店以熱枕的服務，舒適的環境迎接四方來賓。期待您的下次光臨
Coco.Chan
Superior 2-bed Room
Stayed in Jul 2023
Business travelers
3 review
4.7/5
Amazing
Posted on Aug 25, 2023
Location a bit off the city area but best to access to the airport for overnight transit stay. The facilities was great, very clean and conducive for a nice rest. The reception staffs were very helpful and kind to help with airport shuttle service (Xiao Lou). Very accessible and near to airport as well. Would recommend this stay for transiting tourists and guest. Good!
Response from Property: [The hotel provides 24-hour free pick-up and drop-off from the airport and subway, and it takes about 10 minutes to walk through the tunnel] Hello! Seeing your serious and detailed review makes my heart warm. The hotel has always insisted on providing good service quality, receiving every guest with the most sincere heart, and making guests feel the warmth of "home" is our unchanging purpose. Every time I see guests' "long comments" about us, I will be moved, because we look forward to being recognized by the guests for our daily efforts. Your comments have given us great encouragement and motivation, and we will continue to work hard. We live up to your trust and praise, and look forward to your visit again. I wish you success in your work~
SouravJain
Guestroom (2 beds)
Stayed in Nov 2023
Business travelers
75 review
5.0/5
Outstanding
Posted on Dec 27, 2023
Amazing room, nice location. would love to stay here again.
Response from Property: 【酒店提供24小時機場和地鐵免費接送，走隧道10分鐘左右】人生一場又一場的相遇，都是莫大的緣分，非常感謝您的支持，願在以後的旅途中，與您一起共度美好時光！
GMac
Guestroom (Double bed)
Stayed in Jun 2023
Family
84 review
5.0/5
Outstanding
Posted on Aug 20, 2023
Very comfortable and good location. Close to the airport so that helped
Response from Property: 【酒店提供24小時機場和地鐵免費接送，走隧道10分鐘左右】人生一場又一場的相遇，都是莫大的緣分，非常感謝您的支持，願在以後的旅途中，與您一起共度美好時光！
Patrick
Guestroom (Double bed)
Stayed in Nov 2023
Business travelers
22 review
5.0/5
Outstanding
Posted on Feb 27, 2024
Very nice enjoyed it
Response from Property: 【酒店提供24小時機場和地鐵免費接送，走隧道10分鐘左右】人生一場又一場的相遇，都是莫大的緣分，非常感謝您的支持，願在以後的旅途中，與您一起共度美好時光！
Ra911
Guestroom (2 beds)
Stayed in Dec 2023
Business travelers
12 review
5.0/5
Outstanding
Posted on Feb 11, 2024
Good good
Response from Property: 【酒店提供24小時機場和地鐵免費接送，走隧道10分鐘左右】尊敬的賓客您好!感謝您下榻開元名庭酒店，我們的成長之路少不了您的每一次的喜愛與幫助，有您的鼓勵和肯定是我們的榮幸，酒店全體員工期待您下一次的出差或者旅行，希望下次我們給您帶來不一樣的體驗，祝您每一天都有好心情~~
Mustafa
Executive Family Suite
Stayed in May 2023
Solo travelers
16 review
3.0/5
Posted on Jun 29, 2023
It’s so so
Response from Property: Dear Guest: Hello, thank you for staying and taking the time to share your experience with us. I am sorry to bring you a bad experience during your stay. The hotel is constantly developing, and the facilities you see will continue to improve. At the same time, we will strengthen the management of hotel hygiene and strive to bring you better services. Please believe that we want to do more for our guests. The hotel has seasonal activities in the near future, and we look forward to your participation! We welcome you to stay again!
Chuzoushijie
Guestroom (2 beds)
Stayed in Nov 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Dec 25, 2024
The hotel environment is good, the airport pick-up service is also very convenient, the front desk Lingling service is good, very enthusiastic, free room upgrade. Morning Call in the morning helped to wake up
Original TextTranslated by Google
Response from Property: [The hotel provides 24-hour free airport and subway pick-up, about 10 minutes through the tunnel] Hello! Seeing your serious and detailed comments, my heart is warm. The hotel has always insisted on improving service quality and receiving every guest with the most sincere heart. It is our unchanging purpose to let guests feel the warmth of "home". Every time I see guests' "long speeches" about us, I will be moved, because we expect that our daily efforts can be recognized by guests. Your comments have given us great encouragement and motivation. We will continue to work hard and live up to your trust and praise. We look forward to your visit again and wish you a smooth work~
Weiweishiwo
Guestroom (2 beds)
Stayed in Nov 2024
Family
5 review
5.0/5
Outstanding
Posted on Dec 23, 2024
Although the flight arrived late, the airport pick-up was arranged in time. The front desk lady Qiqi was friendly and enthusiastic, and she also upgraded the room type, which made us feel very happy and relaxed during our stay. The breakfast was also very good. The price-performance ratio is very high, recommended,
Original TextTranslated by Google
Response from Property: [The hotel provides 24-hour free airport and subway pick-up, about 10 minutes through the tunnel] Hello! Seeing your serious and detailed comments, my heart is warm. The hotel has always insisted on improving service quality and receiving every guest with the most sincere heart. It is our unchanging purpose to let guests feel the warmth of "home". Every time I see guests' "long speeches" about us, I will be moved, because we expect that our daily efforts can be recognized by guests. Your comments have given us great encouragement and motivation. We will continue to work hard and live up to your trust and praise. We look forward to your visit again and wish you a smooth work~