Hangzhou Hotels with Airport pickup service

Really have a good stay in zhejiang hotel. All the front desk staffs are very helpful. The house keeping aunties also super nice. Room is clean and spacious. Toilet is spacious, clean and water pressure also good. House keeping are super nice, they know we drink a lot water, so they even gave us 4 bottles of drinking water. And write us a card. This is the 1st time I have this warmth treat by a hotel. They even provide many drinking water at the floor lobby to let all the guests took it when needed. Surely I recommend this hotel to all my friends to hangzhou next time. They have special toothbrush and slipper for kids 👍🏻

Is that a real five-star hotel? I don’t think so, first, all 3 USB sockets broken, pointpen broken and hair dryer was burnt. The good thing is the room is very big than expected, especially the shower room, I like that. Anyway, both the pricing and environment are not matched so much. The top platform is amazing, where can be able to watch the west lake in a long view. I think that hotel management can try to improve some service details in the future.

The hotel is located in a quite strategic location and it was at Exit B on Ding an road station. There was an upward escalator only but none downward escalator. Therefore, if you have big luggage then please be informed. The hotel lobby seems very stuffy. Feeling breathless if it stays there for a longer period. During registration, there was constant interruption from the travel agent promoting their package which is truly annoying. I was a bit disappointed as I came here to celebrate my birthday during my stay. No upgrade or special or compliment offered by the hotel which is truly disappointing despite the fact that I did mention it on my booking. However, the room was spacious. Strong aircon with a good strong shower. The room was equipped with an air purifier and even disinfectant machine. Disposable toothbrushes and indoor shoes were given as complimentary. A comfortable bed with two big pillows per bed. My room doesn't come with breakfast. In house guests will only need to pay 36 RMB to dine in. However to me, the food was simple and there was not much variety. You can actually check the foods before deciding to dine in. Overall the stay with Merchant Marco Edgelake hotel is still considered pleasant. Front counter staff needs to improve their services. Travel agent staff should not interrupt the guest while during registration. Be professional.

I traveled in Hangzhou for 3 days and 2 nights and chose to stay at Sofitel Hangzho West Lake because the location of the hotel is near West Lake. The room is clean and spacious, with complete equipment. The staff is very welcoming and helpful. The breakfast is very delicious. I also received a set of mooncakes as a gift from booking this time. I am very impressed. In the future, if I have a chance to travel to Hangzhou, I will come back to stay here again.

Location was good, right by metro station and shopping mall with multiple dining options (fancy restaurants). Just few minutes walk to the lake. Very nice lounge with live music. Service was top notch, the staff was amazing, bilingual and very attentive to our needs. No lake view and facilities were a bit dated.

The hotel is in an amazing location, just next to the West Lake. The breakfast was good enough for foreign guests as well. They were so kind that they gave a birthday cake for my wife because coincidentally my wife's birthday was in the same day we arrived to the Hotel.

Excellent location, easy to get around. It takes about 10mins to get to the shopping malls, about 5mins to the metro station, a bus stop in front, really convenient! Room was not big but cozy and clean. Service was great. Breakfast had a variety and was enjoyable. Breakfast service could be improved; fruits, some foods, and drinks were not replenished so those who came in the last hour had a few choices.

I'm from South Korea, my team and I stayed for two nights for a business meeting, and we had a truly satisfying experience. What we appreciated the most was our dining experience at the Chinese restaurant on Basement Level 4 over Sunday and Monday. We were able to enjoy delicious Chinese cuisine at a relaxed pace and at a reasonable price. Additionally, the staff thoughtfully and meticulously served the liquors without corkage charge. A particularly memorable moment occurred on Monday evening. Before the dessert was served, we accidentally settled the bill and returned to our room, forgetting about the dessert. However, the staff noticed this and kindly delivered a warm note, along with fruits and an apology message, to our room. This gesture left us deeply impressed and grateful. I just hope you to encourage their warm minds. As we have several more business trips planned to Hangzhou in the near future, we are already looking forward to staying at InterContinental again.

i have been to the hot springs three times before but I had never stayed at the hotel. This was my first time. I imagine the receptionist felt a little nervous when faced with two foreigners and maybe she felt shy. However, I found her lack of greeting, not a 你好 or 下午好， a little cold. When she did communicate with us, it was in super fast Mandarin to which I requested 请慢慢说 to no avail. She repeated just as fast twice more. I felt frustrated and then resorted to using a translation app. She called over an English-speaking Indonesian staff member. I don’t have the expectation that people will speak English to me, but I do appreciate slowing down in Mandarin and using simpler language. Hand gestures help a lot also. I wish she had told us the WiFi password, and where to access the hot springs. These are two key pieces of information a receptionist should provide when you check into a hot springs hotel. Our room had plastic flip flops to be worn to the hot springs. My pair had two left feet. When I showed the staff member on the second floor, she was helpful and got me a new pair. The hot springs were lovely, as usual. The buffet breakfast was better than the buffet dinner. The layout of the hotel leaves you walking from building to building. At first it’s confusing, but then it becomes okay.

The service was great, the staff were nice and really did their best to assist. I would like to especially mention Yuan (not sure about the spelling) who attended to us when we arrived on our first night. she assisted with my questions even if we had to use a translator. I had so many problems at one time as it was our first night and she tried to patiently give me a solution or an answer. We got lost going to the hotel as we came by metro and the maps were not accurate enough to find it easily. We asked three people and the last one finally called the hotel to ask where it was. When we reaches the hotel, the one on duty was already waiting for us at the door. Just when we thought the tea time was over, as we were tired and hungry after all that searching, that’s when she brought a new batch of creme brulee and nicely designed yoghurt. I kid you not, that’s the best tasting yoghurt for me ever (I’ve tasted so many all these years from many different countries and brands). The breakfast had enough variety and good quality food. Rooms were clean and comfortable.