CAMELLIA RESIDENCE HANOI

The hotel provides comfortable, centrally located rooms with modern amenities at affordable prices. Guests appreciate the friendly staff and cleanliness. However, there are no disadvantages mentioned in the reviews.

The residence was clean and capacious. They don't speak english, but polite and agreeable during the stay - enjoyable all until check out in. We were charged for barely visible stains on two pillowcases (for 200k vnd = just less than 8USD). I am pretty sure it wasn't made by us as we did nothing but sleep on the pillows and didn't put them on the floor or anywhere else. As it wasn't a big sum in comparison to the hotel room cost (we stayed for 6 nights) and we were in a hurry to airport, we decided to pay without arguing. But we weren't allowed to leave until they check the room carefully, and they asked us to pay 20k vnd per bottle of drinking water (on check-in we were told specifically water was free, and check the minibar menu for other items, and the menu didn't even have a price for water so it is up to them whatever they want to charge) I will never stay here again. Although the stay itself was enjoyable , it will be a stress to have to to check all the items and linens in the room before your stay (in case they want to charge you for damage of any item), or else be ready for the stress of being charged for multiple items you can't imagine of on check out. It feels to me they are still the straightforward Vietnamese people not trying to hoax tourists. But it just isn't a smart business idea (in an otherwise beautiful establishment) to making guests feel unsafe and stressed that they may have to argue and be charged extra for unexpected items on check out and spending time arguing with language barrier towards the end of a supposedly relaxing trip when on a rush to airport. What is the point of charging guests for multiple items when they may be only a small fraction of the relatively high room price (we paid a premium for staying over Christmas, as expected for any hotel in that period) - they were trying to charge me around 1-2% of my total hotel stay fee for the , with persistence of accusing us that it is definitely our fault - that felt very accusatory. I am sure we would never be charged these staying in any other international chain hotel or airbnb. attached are photos of the minibar menu, and the photo they took of the stain on pillow they charged us for)