43 Nguyen Ngoc Vu, Trung Hoa Ward, Quan Cau Giay, Hanoi, VietnamView Hotel Details
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1 night
Sao Hotel Nguyen Ngoc Vu Guest Reviews
3/5
12 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location2.7
Amenities3.0
Service2.8
Cleanliness3.6
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All reviews(12)
Positive reviews(9)
Reviews with photos/video(4)
Negative reviews(3)
アスタ
Superior Double Room
Stayed in Feb 2024
Solo travelers
27 review
2.7/5
Posted on Mar 11, 2024
I work at a hotel in Japan.
The room here was good, but everything else was average.
It was a little far from the old town.
Well, the price is low so I'm satisfied.
Original TextTranslated by Google
Response from Property: Dear Mr/Ms. アスタThank you for taking the time to share your experience with us. We appreciate your feedback and the insights you provided. We strive to continuously improve our services, and your comments will be instrumental in helping us do so. If there is anything specific you feel we could enhance, please let us know, as we value your input. We hope to have the opportunity to welcome you again and provide you with an even better stay.Warm regards,Sao Hotel
hieu
Superior Double Room
Stayed in Dec 2023
Business travelers
1 review
3.5/5
Posted on Jan 15, 2024
The experience was good, but there was hot water in the shower but not a shower faucet
Original TextTranslated by Google
Response from Property: Dear Valued Customer, We sincerely thank you for your valuable review. The compliments from our customers are a testament to the dedication and efforts of our team. We are proud of your positive comments and committed to maintaining the highest service standards. It is an honor for us to host you, and we look forward to the opportunity to welcome you for another wonderful stay. Sincerely, Sao Hotel
VuLinh
Superior Double Room
Stayed in Jul 2023
Family
3 review
4.5/5
Great
Posted on Aug 14, 2023
Clean, reasonable price. The facade is not very eye-catching but the inside is better than the surrounding motels and hotels.
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Hugh_lim
Triple Room
Stayed in Oct 2023
Business travelers
21 review
2.2/5
Posted on Nov 22, 2023
The room is very old and the hotel doesn't bother with hygiene!
Original TextTranslated by Google
Response from Property: Dear Mr/Ms. Hugh_limWe are deeply sorry to learn about the challenges you encountered during your stay. Please accept our sincerest apologies for any inconveniences caused. We take your feedback seriously and are committed to addressing the issues you've raised with utmost urgency. Rest assured, we will be making the necessary improvements to ensure a much better experience for our future guests. We would appreciate another opportunity to host you and demonstrate the true level of service we aim to provide.Kind regards,Khách sạn Sao
Guest User
Triple Room
Stayed in Feb 2023
Solo travelers
3 review
1.0/5
Posted on Mar 13, 2023
Do not go x10000000000
I looked at the real map and looked for the location, but it was not there........ After wandering around for about an hour, I finally gave up.
I wanted to stay for half a day at a low price, but I wasted money.