The Langham, Hong Kong Reviews

Best location , very clean , very helpful and professional staff. I arrived sooner than check in time and they gave me a free coupon for the coffee shop. Hotel smells good and it’s important for me ☺️. The metro station exactly in front of hotel while the taxi cost also was cheap. Only consider your taxi cost to the international airport may be various according to the time . For me it was 275HKD in 14pm but it may increase to 450 HKD in other times . I’ll back to this hotel soon . I felt very comfortable.

Fantastic location, cozy and beautiful room. The price is reasonable, and the service is top-notch. I'll definitely be back!

My new favorite hotel in Hong Kong! The room size is quite generous for HK standards, and I absolutely love its European charm and attention to detail. My only regret is booking a room without breakfast and having to pay 268 HKD extra for it. **Facilities:** Compared to mainland China, the facilities aren't the newest, but for Hong Kong, they're quite good. **Hygiene:** Although it's an older hotel, the hygiene is very well maintained. **Environment:** The location is incredibly convenient. **Service:** Standard service, nothing exceptional but perfectly fine.

Exceeded expectations... I originally thought that an older hotel would be quite run down, but to my surprise, it was very well maintained. From the moment I stepped out of the car and into the lobby, I felt the warm hospitality of the staff. Before coming, I specifically looked for hotels with good online reviews, and it turns out everyone's feedback was spot on. I especially loved the color of the marble in the bathroom.

This is my Nth time staying here, and the service is always exceptional. A special thank you to the staff who helped us with our check-out; they were so proactive and enthusiastic. I'll definitely be back to this hotel whenever I visit Hong Kong.

The hotel lobby is beautiful. I was upgraded to a better room upon check-in, which was a pleasant surprise! The room was clean, tidy, and comfortable, and the soundproofing was good. It was a very enjoyable stay overall.

Everything was pretty good, except for the windows not opening. The location is super convenient, right next to Harbour City, and there are plenty of food options nearby. The staff were quite friendly, even better than I expected. Staying on the top floor was also very quiet, though you have to walk up one extra flight of stairs yourself.

This hotel was a pleasant surprise and made me feel like Hong Kong's service is getting better and better. On my first day, I was feeling unwell and threw up in the toilet, making quite a mess. The cleaning lady was incredibly patient and meticulous in disinfecting and cleaning everything, and she was polite throughout the whole process. I was so happy and touched by her kindness. The front desk staff was also very polite, and the security guards at the entrance were enthusiastic and helped with my luggage 🧳. Many of Hong Kong's essential service workers are older, but they are the warmest part of this city, especially at this hotel 🏨. Even though the room is old, it has a lot of character. Location: The location speaks for itself – it's in the most central part of Hong Kong.

I rarely write reviews, but this trip was just incredibly disappointing. I've been staying at this hotel for over a decade; it's always been my go-to whenever I'm on a business trip to Hong Kong. Up until last year, everything was quite good, but it's really gone downhill in the past two years. On the first night of this stay, I noticed the mattress was severely caved in – you could visibly see a dip on both sides and in the middle. My initial thought was to just tough it out since it was the middle of the night, but my barely 80-pound body couldn't even be supported. My backside completely sank, and my lumbar spine was in unbearable pain. I ended up having to lie sideways on a spot about a foot long at the foot of the bed that wasn't as sunken, and I didn't get any sleep that whole night. The next morning before heading out, I called housekeeping to report the issue and asked for a normal mattress. However, the solution they came up with was to put a wooden board between the thick and thin mattress pads. That evening, after finishing work and returning to the hotel, I didn't notice until 11 PM when I went to bed. It had completely turned into a hardboard bed, and to make matters worse, it was bulging in the middle! On a two-meter bed, there were only about 80-90 centimeters on each side where you could actually lie down, and even turning over was impossible. Again, I thought about just bearing with it since it was late, but after about an hour, my backside was sore from the hardness. I couldn't take it anymore and called housekeeping again to explain the situation. It wasn't until after 1 AM that they finally gave me another room. The mattress in that room was decent, but the room was on a low floor (sixth floor) and faced the main road. The constant traffic noise kept me up all night again. It was a nightmare; I'm practically traumatized. Because I didn't get any sleep for two consecutive nights, I was so physically drained that I had to cancel my work for the third day. When checking out, I met Jacky, the front desk manager. Jacky was very kind and proactively offered to waive the buffet charges for me and my guest from the previous night as an apology. I declined because I believe things should be handled separately, and it wasn't Jacky's personal fault. More importantly, it couldn't make up for the physical suffering I endured. However, Jacky insisted. Despite my frustration, I'm still very grateful for Jacky's thoughtful service. That said, the hotel's overall service quality still needs improvement. It's completely outrageous and irresponsible that they're still using mattresses that are so old they're uninhabitable and even harmful to guests' health. And when a guest brings up an issue, they should genuinely consider the guest's needs and truly resolve the problem, not just offer a superficial solution.

- **Prime Location:** Situated on Peking Road in Tsim Sha Tsui, it's a short walk to Harbour City, K11, Tsim Sha Tsui Station, and the Avenue of Stars. Super convenient for shopping and exploring. - **Excellent Service Reputation:** The staff are polite, responsive, and pay attention to details (luggage, concierge, member benefits). The overall service is consistently good and meets international standards.

Location, service and hospitality all are perfect as always. Reasonable price for the living in the heart of TST

I booked this hotel after reading some negative reviews, so I arrived with low expectations. However, upon arrival, someone immediately helped me with my luggage. After checking in, I received a complimentary fruit platter. The room was very clean, and the surrounding area offers convenient shopping and dining options.

The hotel lobby continues the European architectural style of The Langham, UK. It also boasts a three-Michelin-star restaurant. The hotel's pool and gym are clean and tidy, as always. I highly recommend it!

Stayed 1N in a classic king on April 5. Checked in around 6pm and was informed I’d been upgraded to a newly renovated room. However, the bathroom ceiling looked like it was about to collapse. The bathtub had disgusting dirt and strands of hair in it!! Bath amenities (sponge and salt) were also missing. Upon checkout, I informed the floor manager (she sounded Thai) who apologized and asked to confirm my email for the hotel to follow up. It has been more than 2 weeks and I have received no email or follow up. Despite its good location, this hotel had VERY poor cleanliness and service for a 5 star hotel. Take your money elsewhere.