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We stayed here for the location to the huntington convention center. The room was clean and fully stocked for our stay. The beds were very comfortable. The rooms were quiet and the view was great.

The room is quite large and you can see Lake Erie outside the window. The sound insulation effect is not very good. You can hear the comings and goings of surrounding residents and their voices clearly at night. The hotel's food and beverages are average.

PLEASE TAKE NOTE: Although listed as a Marriot Property, it is not managed or maintained by the Marriott corporation (and it really reflects this issue!). I have continuously stayed at this hotel for the past 4 years and have watched it substantially decline. I am a Marriott Silver Elite member and have liked the convenience of being able to access my car versus the Marriott Courtyard a few blocks away. I have always wondered why this Marriott was not up to standards in terms of mechanical issues (on two occasions-no working a.c. in the room (this week I had to move rooms at 11 p.m. at night); poorly stocked kitchen, paper, towels and even missing the coffee basket this time). I asked, dropped lists, and never received them. During this particular stay, my first room had one bed that had a lot of hair on the inside of the sheets and pillow. It made me question if the bed had just been made, not changed. The food has always been minimal and you really need to bring your own. I am not even picky, but it is ridiculous. Well, after tolerating continuously barking dogs and people fighting in the room next door at 1:45 a.m.-none of which is the hotel's fault, I arrived home to 2 angry phone messages that I had not checked out and the hotel was booked, etc. etc. and the second individual was extremely nasty. Well, the paper bill I received at checkout clearly recorded the time at 7:48 a.m. -so what is your issue? When I called today to make sure we were all set with this issue, the gentleman was extremely indifferent, bordering on rude. Most of the staff act this way-as if the occupants are ”pains in the butt”-very unprofessional and it makes you afraid to ask for anything. I am really not confident they know what they are doing technologically. It makes you feel terrible and scratching your head if you have stayed at a real Marriot (at any level) . On the ”plus” side, the rooms are spacious, and the location to some very good restaurants outside the door, CWRU, the medical centers and the museum area is outstanding. One manager, the night I had to move went way out of the way to move me and make sure the next room was cooled down and ready with the lights on-and I didn't even ask to move. He was the only good experience in this last stay. The Marriott Corporation needs to intervene or remove the company's association.

This hotel is in need of an complete refurbishment, and is not up to Hilton Garden Inn standards. I’ve stayed at several HGI’s over the years, and have always expected very clean and comfortable rooms with no issues. I’ve stayed at this property back in 2014 when I visited Cleveland and it was very clean and well-maintained. It seems to have declined since then. First off, our room was not very clean. The tile floor was dirty; my socks turned black after walking on that floor. Also, the desk was greasy. In other words, it seemed Housekeeping only changed the bedding, cleaned the bathroom fixtures, and emptied the trash. Those were seemingly clean. The carpet also could use a shampooing as well. But, the biggest issue was the toilet didn’t have enough “swirly action.” We had to call for a plunger twice during our two night stay. There were some obnoxious drunks roaming the hallway at 3 AM banging on our door and other doors, and screaming. My mother was rather scared by this. The hotel is located in a fringe area on the edge of downtown, and there are some homeless people that hang around in the vicinity. It’s not an area I’d wander around at night—especially if there are no Guardians baseball games. The hotel is extremely convenient to Progressive Field, and is a great location for catching Guardians games. It is also close to Rocket Mortgage Fieldhouse—home to the Cavaliers. The Staff were friendly and helpful, so I don’t think it’s their fault. The hotel needs better management and a complete refurbishment. It is not a bad hotel, but if considering staying here please consider other options before choosing.

We often visit Cleveland for various events and last December were recommended to the Residence Inn by friends who are also Marriott Bonvoy members. We enjoyed our stay and returned in August. Location is perfect for Progressive Field, Rocket Center, theater, the ******, and many restaurants and bars on 4th Street. Our room was very clean and quiet. This stay had us in the tower on the side of the lobby. Our two room suite was large and comfortable. Our December stay was a maze to the other side, which we found quite fun. It was nice to look down into the retail area. Front desk service was very good and the valet was friendly. While there was a line for the valet at the checkout time, we did not feel it was a long wait. We do look forward to the time the bar is reopened as it would be nice to sit and enjoy before going to our room. We already have our next stay booked at this hotel.

The hotel on campus is great. Twin room, large and clean, suitable for children, no extra bed. Starbucks coffee and breakfast on the first floor are very convenient. The nearby museum is well worth seeing, walking on foot, the campus is beautiful, and there is time to listen to the concert.

This is a peculiar hotel. I have experienced the most special one in the Hyatt Hotel. After arriving at night, I entered a shopping mall after closing the store, which is a bit dreamy. I am very impressed and the location is very good.

Poor value for money I spent 4 nights here in July 2022. It’s a pleasant hotel but there’s just no need to stay here. You’re better off staying on the outskirts of Cleveland for the following reasons: - parking here is $16 a day - breakfast is not included - there is no servicing of rooms unless you request it. There’s no discount in recognition of this reduction in service - there is little to nothing to do in downtown Cleveland. In short, underwhelmed

Overall a wonderful stay. The room was clean and comfortable. The bed was soft and wonderful and the shower was above expectation. The only negative of the stay was the check in process. I arrived about 45 minutes early and had called ahead about an early check in. I was told to go to the desk when I arrived and they would check to see if a room was available. The woman working check in was extremely rude not only to me but to others in line as well. She refused to see if rooms were ready for people arriving and just told them check in wasn’t until 4 and they had to come back. She told me I didn’t have a reservation and made me search frantically for my reservation which she did end up finding. She blatantly ignored peoples questions by just looking away and not answering them. As the first point of contact for guests this was a major negative. Other than her, everyone I encountered was extremely friendly and welcoming. My only recommendation would be to have breakfast available before 7am since many people have to leave early for appointments and therefore don’t get to eat.

Parts of our stay were great - we arrived late at night and were warmly welcomed by the man working the front desk. He set us up quickly with extra bedding and got us on the shuttle list. The room was spacious and well laid out The shuttle to the airport was packed and a little frantic, but otherwise fine. It was a quick drive to the airport. When we arrived back from our trip we found that the 4 catalytic converters were stolen from our truck while it was in the parking lot. This was an important reminder to us that a) the parking lot is not secured by a fence and b) there was not parking lot security. Our recommendation is not to stay and park here if you want secure, patrolled parking.