Top 5-Star Hotels in Houston

Very nice place and the service was great! Except there were few places in the hotels that were dusty!

Absolutely lives up to their five star review. From start to finish this hotel covers everything to make sure you have the most wonderful experience! From check in to checkout everything was perfect. I loved my room, the pool was just the perfect scenario for a restful week with my kids. Abby at the pool was so attentive and attended to our needs and made us so comfortable and welcomed.The food choices and service were the icing on the cake. Even the valet staff and front end manager were so attentive! I can’t wait to stay here again!

I'm currently on my last night of a five night stay. I was so looking forward to staying here as the reviews are generally quite favorable and I usually like the JW Marriott brand properties. Unfortunately, my own experience during this stay was not very good. The hotel seems quite busy (long waits for the elevator some days) so they do seem to be getting traffic through the property. My suite was nice...not extraordinary...but comfortable. As far as staff go, most are quite helpful and friendly which is good. Now the problems. I saw very little to discern this property from a standard Sheraton or Marriott. Nothing about it felt like ”luxury”. It didn't have those extra touches one would expect from a JW. The bar soap in the bathroom is so tiny that only a sliver is left after two showers. It was the size soap you would expect to get at a Motel 6. The Griffin Lounge was a big disappointment. I went the first morning for breakfast and it seemed like a standard Sheraton lounge breakfast offering. Nothing refined or special about it at all. Both the presentation and the quality of the food offerings were severely under par. I never returned after that even though I was entitled to get it free every day as an Ambassador Elite member. I ate breakfast outside of the hotel for the remainder of my stay. Also, after the lousy breakfast on day 1 , I never attended the evening reception so I cannot comment on what that is like. The most glaring problem at this property is that when you call down with a service request, usually no-one answers the phone. You want to have your car brought around? No-one responds. You want to arrange for housekeeping to clean your room? No-one responds. You want laundry picked up? No-one responds. You want to know why your laundry was not delivered as promised? No-one responds. All the above things happened to me. Out of a total of 18-20 calls down with service requests, the phone was actually answered only twice. That is a shockingly poor service fulfillment failure rate. Imagine, when you want to use your car, there is literally no way to get that process started from your room...because no-one answers the phone calls. I am stunned by what a failed process they have for handling calls from the guest rooms. I actually complained to the front desk about this. The guy says the phones are answered by staff behind the scenes. However it is that they manage it, I can tell them their process doesn't work. I get to Houston fairly frequently but I doubt I would return to the JW Marriott Downtown. The combination of the sub-par Griffin lounge coupled with staff inability to answer phone calls, deems this a no-go property for me. Interestingly, this is my second JW stay for me since the pandemic started. Both were big disappointments. Perhaps the JW brand is cutting back on quality and services generally...effectively moving JW properties closer to Sheraton/Marriott standards. Overall,

The staff was amazing and helpful. The only thing all restaurants where closed still. But thank god for Starbucks

Overall feels good

I travel to Houston about 4 days every other week. So understand that is close to 100 days a year. At 400-500 a night that’s not chump change and should be something worthy of a repeat or loyal customer rating. The first few trips I was acceptable of the poor services and the poor room location in the building. As I repeated trips I asked to be booked in a better location (nothing significant just a higher room and simply to not look at the building dumpster) and in such I asked for a proper way to book and recognize my loyalty to this aging property. I had stayed at other Giorgio properties over the years in my thousands of nights “on the road” and had some great experiences. I didn’t overly chose this hotel it just happens to be very convenient to my destination and of course a LHW. Well, after 6-7 visits I actually got “pissed” as I received another dumpster room. The property has about 122 rooms of which maybe…10?? look at the dumpster? I did not pick the “ada” or cheep room. AMEX books a suite…..I was told my reservations all come in under different profiles and they don’t know my preferences. Well, same AMEX card for 30 years so not sure how they can’t track profiles. Do they even have a way to track? I have book through AMEX travel for the last 20 plus years. Anyway. Get your act together or lose 100 days a year. I will give it one more chance in two weeks otherwise there are many, many other point earning options in Houston as close to good food and good activities. Without change this aging property will die on the vine. As a LHW member I think I’ll reach out to them as well-but by no means are they really LHW anyway as that is a pay to participate program. Rooms are larger and with 4-5 days in a hotel I do like the space. But I’ll give up space for some respect and service very soon. Good luck Georgio.

Located in Houston (Montrose), La Colombe d'Or Hotel is within a 5-minute walk of University of St. Thomas and within a 5-minute drive of Toyota Center. This luxury hotel is 2.8 mi (4.5 km) from Rice University and 2.8 mi (4.5 km) from MD Anderson Cancer Center.Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. Additional amenities at this Beaux Arts hotel include complimentary wireless internet access, concierge services, and an arcade/game room.Enjoy a meal at Tonight & Tomorrow, or stay in and take advantage of the hotel's 24-hour room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Full breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk.Make yourself at home in one of the 32 air-conditioned rooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have deep soaking bathtubs and rainfall showerheads. Conveniences include safes and desks, as well as phones with free local calls.

Located in Houston (Memorial), Embassy Suites by Hilton Houston Energy Corridor is within a 10-minute drive of CityCentre and Memorial City Mall. This aparthotel is 4.3 mi (7 km) from Westheimer Rd and 17.1 mi (27.5 km) from Rice University.Be sure to enjoy recreational amenities, including an indoor pool, a spa tub, and a 24-hour fitness center. This aparthotel also features complimentary wireless internet access, gift shops/newsstands, and wedding services. Getting to nearby attractions is a breeze with the complimentary area shuttle that operates within 5 mi.Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The aparthotel also offers room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. A complimentary on-the-go breakfast is served on weekdays from 7:00 AM to 9:00 AM.Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Houston? This aparthotel has 11000 square feet (1022 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.Make yourself at home in one of the 216 guestrooms featuring refrigerators and LCD televisions. Your room comes with a pillowtop bed, and all rooms are furnished with queen sofa beds. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

I normally don't write reviews, but after the experience my friends and I had here for my birthday, I had to write one and I wish I had known about this place and their spa sooner. First and foremost, while the historical looking hotel is great and the service was fantastic, the amenity and service that stood out the most was the spa. It's intimate and immaculately kept and the service reflected that, being customized to our preferences perfectly. Carol, the spa manager, was nothing less than amazing! She was patient and accommodating, with any last minute changes and requests being taken care of without issue and with such a friendly demeanor! We had several requests and needs and she was able to ensure it all happened seamlessly. Even better, it was the absolute best massage we all had ever had; this coming from someone that has higher standards than most when it comes to spas, given that I've been to more than I can count. I'm ecstatic to have found a fantastic spa and am really glad that my colleague recommended her; I can see why she came so highly recommended. Oh, and the pool was perfect! It's on the second floor, so it feels nice and tucked away from everything else so there's no bothering foot traffic or other facilities that hinder it. This was the most memorable event we have had in a long time and we can't wait to celebrate again for another event, and definitely for the next birthday!

With a stay at this villa, you'll be centrally located in Houston, a 1-minute drive from Westheimer Rd and 8 minutes from Rice University. This luxury villa is 7 mi (11.3 km) from MD Anderson Cancer Center and 7.4 mi (11.9 km) from Houston Zoo.Make use of convenient amenities, which include complimentary wireless internet access and concierge services.Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. Free self parking is available onsite.Make yourself comfortable in this villa, featuring a kitchen with a full-sized refrigerator/freezer and an oven. Your memory foam bed comes with a down comforter. Complimentary wireless internet access is available to keep you connected. Conveniences include a safe and a rice cooker, and you can also request a microwave.